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upgraded to efiber, no difference in speed

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  • 13-03-2016 1:56pm
    #1
    sinnerboy555
    Registered Users Posts: 4 ✭


    Hi,
    Last Friday i moved from Sky to Eir to avail of the new e fibre broadband.
    I was getting around 13Mbps with Sky on the old broadband. The best speed i have got on the new efiber is 14.3 Mbps but most times the speed is between 13 and 14.
    I am paying €25 a month more for this than i was with Sky. 
    Can it be improved or should i just go back to Sky and save the difference?


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    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    sinnerboy555 wrote: »
    Hi,
    Last Friday i moved from Sky to Eir to avail of the new e fibre broadband.
    I was getting around 13Mbps with Sky on the old broadband. The best speed i have got on the new efiber is 14.3 Mbps but most times the speed is between 13 and 14.
    I am paying €25 a month more for this than i was with Sky. 
    Can it be improved or should i just go back to Sky and save the difference?
    Hi sinnerboy555, 

    Feel free to PM me your details and I'll clarify this for you. 

    Thanks 

    Tracey 


  • Options
    #3
    The Grimm
    Registered Users Posts: 10 ✭The Grimm


    sinnerboy555 wrote: »
    Hi,
    Last Friday i moved from Sky to Eir to avail of the new e fibre broadband.
    I was getting around 13Mbps with Sky on the old broadband. The best speed i have got on the new efiber is 14.3 Mbps but most times the speed is between 13 and 14.
    I am paying €25 a month more for this than i was with Sky. 
    Can it be improved or should i just go back to Sky and save the difference?
    Hi Sinnerboy555

    My broadband speeds are currently 5mb.

    I saw that efibre was enabled and straight away contacted Eir about it - have to say the guy I was dealing was so arrogant and rude in the way he was talking to me but he assured me I would get speeds of up to 100 mb (if I had got one fifth of this I would have been happy) and the cost would be €30

    Rang Sky as I have my broadband with them and they informed me that even upgrading to efibre I would only have speeds of up 7 mb - that's 7 mb versus 100 mb!!!!

    I rang the Eir guy back today and asked him out straight why was there such a difference in stories and was informed that the testing was down yesterday so how could he tell me exactly what speeds I was going to get - a total sales ploy - he assured me a few times yesterday that that was the speed we would have even though I informed him of what sky had said!  I decided to ring Eir Sales directly and got quoted a different price €40 and was told my speed would be 7 mb.

    Heres my problem I thought efibre was supposed to bring speeds of greater than >20 mb why would I switch from a service that I have had no problems with and are completely honest about speeds.

    Eir might have rebranded but they are still very much Eircom and I was with them for a year years ago and it was a nightmare to deal with them.

    So I will remain with sky for the moment, so annoyed with all this silliness!  How can a company be so badly run.........


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