Apple Repair/warranty Advice please. Apple blanking me.

whiterebel

FourFourFM wrote: »

Nope. https://support.apple.com/kb/index?page=servicefaq&geo=Ireland&product=iphone

"The Express Replacement Service is only available if your iPhone is covered by an AppleCare product. For other service options, see the Service page."

You do realise that AppleCare is the all-encompassing name for the full range of Apple services, don't you? Limited Warranty, Tech support, AC+, APP etc are all classed as AppleCare. See the attached pdf from Apple which should explain it once and for all. If it was only available to AC+ which is free, why do they have a charge of €29 on it?

http://images.apple.com/legal/sales-support/applecare/docs/AppleCare_Service_Plan.pdf

FourFourRED

You're way off the mark here. Your link shows nothing to say it's available for €29.

If you took the time to read the link above you'll see that " an Apple care product" is linked to the following:

http://www.apple.com/ie/support/products/iphone.html

It used to be the case that anyone could get ERS for iPhone for €29. This has since changed and is only available for those with AC+ or APP now.

guil

FourFourFM wrote: »

You're way off the mark here. Your link shows nothing to say it's available for €29.

If you took the time to read the link above you'll see that " an Apple care product" is linked to the following:

http://www.apple.com/ie/support/products/iphone.html

It used to be the case that anyone could get ERS for iPhone for €29. This has since changed and is only available for those with AC+ or APP now.

http://www.apple.com/legal/sales-support/terms/iphonears/

FourFourRED

guil wrote: »

http://www.apple.com/legal/sales-support/terms/iphonears/

I've outlined clearly that it requires an AppleCare product (AppleCare+ or Apple Care Protection plan) to be eligible for it.

The page that you've linked that says "These terms apply to customers whose iPhone is not covered by Apple's Limited Warranty, AppleCare+ or AppleCare Protection Plan." is on the US version of the site.

US: "If your iPhone isn’t covered by AppleCare+ or AppleCare Protection Plan, you can request Express Replacement Service for a $29 fee. This fee is separate from the cost of service."

The procedure changed for Europe.

guil

FourFourFM wrote: »

I've outlined clearly that it requires an AppleCare product (AppleCare+ or Apple Care Protection plan) to be eligible for it.

The page that you've linked that says "These terms apply to customers whose iPhone is not covered by Apple's Limited Warranty, AppleCare+ or AppleCare Protection Plan." is on the US version of the site.

US: "If your iPhone isn’t covered by AppleCare+ or AppleCare Protection Plan, you can request Express Replacement Service for a $29 fee. This fee is separate from the cost of service."

The procedure changed for Europe.

Click the link on the right saying express replacement for out of warranty or not competed by apple care, it then ask you to select a region and then a country.

whiterebel

FourFourFM wrote: »

You're way off the mark here. Your link shows nothing to say it's available for €29.

If you took the time to read the link above you'll see that " an Apple care product" is linked to the following:

http://www.apple.com/ie/support/products/iphone.html

It used to be the case that anyone could get ERS for iPhone for €29. This has since changed and is only available for those with AC+ or APP now.

I think you're the one thats way off. An Apple Agent was trying to charge me €29 for ERS only 2 weeks ago.

"Express Replacement Service (ERS) Terms and Conditions for customers whose iPhone, iPad or Apple Watch is covered by Apple's Limited Warranty, AppleCare+ or AppleCare Protection Plan". With typical Apple efficiency every plan for Europe seems to link to the USA page.

I'm not going to bother trying to convince you any more, you seem to know better than the Apple CS agents and their website, so I'll leave it at that.

FourFourRED

guil wrote: »

Click the link on the right saying express replacement for out of warranty or not competed by apple care, it then ask you to select a region and then a country.

Yep, it should be removed or made more clear. The main thing is the changes are reflected in the Service Answer Centre.

What if my iPhone is not covered by an AppleCare product?
The Express Replacement Service is only available if your iPhone is covered by an AppleCare product. For other service options, see the Service page.

whiterebel

FourFourFM wrote: »

Yep, it should be removed or made more clear. The main thing is the changes are reflected in the Service Answer Centre.

Please stop sending condescending and unwanted PMs, you are making a bigger twat of yourself as you go on. I've put you on ignore now as you don't seem to able to read English.

FourFourRED

whiterebel wrote: »

Please stop sending condescending and unwanted PMs, you are making a bigger twat of yourself as you go on. I've put you on ignore now as you don't seem to able to read English.

Sent via PM because this is wasting everyones time and energy. The only reason I said it in this thread in the first place was to make people aware that it isn't an option anymore unless you have AC+ or APP. A polite heads up. Then you come trying to say otherwise with no facts. You haven't provided one link to the Apple site advising that it's available for €29. On the US site, where it is available, it shows $29 charge in the Service Centre. All it shows in Ireland now since the change is:

What if my iPhone is not covered by an AppleCare product?
The Express Replacement Service is only available if your iPhone is covered by an AppleCare product. For other service options, see the Service page.

That is as self explanatory as it gets. An AppleCare product is defined by Apple as extra coverage, AC+ or the protection plan.


I invite anyone to contact AppleCare and ask them if ERS is available without AC+. Because a front line advisor told me and a senior advisor in Cork told me the same and referred me to that link above. He told me the policy changed in January. My only option was to have the phone sent off.

End of story. What a waste of time and energy.

Fuzzy Logic

You cannot get the express service unless you have AppleCare+ as FourFourFM has said.

whiterebel

Fuzzy Logic wrote: »

You cannot get the express service unless you have AppleCare+ as FourFourFM has said.

Not according to Apple 2 weeks ago, and their website. Anyway, this is just going around in circles.

Fuzzy Logic

whiterebel wrote: »

Not according to Apple 2 weeks ago, and their website. Anyway, this is just going around in circles.

I can guarantee you that it's been the case for 4-5 months. You try ringing Apple and set up an ERS, I can bet you won't get it unless you have AC+

guil

Fuzzy Logic wrote: »

I can guarantee you that it's been the case for 4-5 months. You try ringing Apple and set up an ERS, I can bet you won't get it unless you have AC+

So he's just making it up for the craic?

FourFourRED

guil wrote: »

So he's just making it up for the craic?

Most likely scenario is that the person he spoke to wasn't aware of the change. Do you honestly think everyone on the floor level of tech support knows all the answers.

I questioned it with the original person (as I had received ERS in the past and a senior advisor then confirmed it to me). I accepted this and went for another option.

What's further, is that it's not even up for debate when the website clearly says it is available if you have an AppleCare product only. As was kindly pointed out to me by senior staff.

Heisenberg1

Fuzzy Logic wrote: »

You cannot get the express service unless you have AppleCare+ as FourFourFM has said.

I beg to differ I have sent back the following phones to Apple ip4, ip4s iph5, ip5s, iph6. All were replaced with ERS and a fee of €29 and I did not have one phone with Apple care or Apple care +.

FourFourRED

Heisenberg1 wrote: »

I beg to differ I have sent back the following phones to Apple ip4, ip4s iph5, ip5s, iph6. All were replaced with ERS and a fee of €29 and I did not have one phone with Apple care or Apple care +.

Yep. Nobody is disputing that. I did before too. This change came info effect in Janaury.

Heisenberg1

Anytime I returned an iPhone tech support would always try and sell AppleCare saying that with this you would not need to pay the €29 but I always declined.

Heisenberg1

Double post.

Heisenberg1

FourFourFM wrote: »

Yep. Nobody is disputing that. I did before too. This change came info effect in Janaury.

Ah I wasn't aware they changed that the hungry gits.

FourFourRED

Heisenberg1 wrote: »

Ah I wasn't aware they changed that the hungry gits.

I paid the €29 a few times in the past too. It was so handy not to have to go without a phone.

I guess it's good that the likes of Compu B are authorised service providers for the iPhone now too.

Heisenberg1

FourFourFM wrote: »

I paid the €29 a few times in the past too. It was so handy not to have to go without a phone.

I guess it's good that the likes of Compu B are authorised service providers for the iPhone now too.

Good to know.Well I won't need to worry about for now as I've gone to the dark side with s7 edge.

RVN10

I too can confirm like fourfourfm said , ERS is not available in Ireland a senior advisor told me this in January he was based in ireland. So i think i would believe one of them than what is being said here. Yes it was previously available but any longer unless you have AC+

RoyalMarine

I was a senior advisor until September. I guess it changed.

soundsham

I have a similar problem
Bought new 64gb iPhone 6 unlocked from Apple 18 months ago
It has developed a "no service"problem this comes up where the carrier details are normally
It rights itself sometimes with and sometimes without a reset
Phone is in a case and well looked after from day 1
Q.1 Am I out of warranty ?
Q.2 Who/where do I go for a repair ?

Sorry for the questions but I couldn't follow exactly the ins and outs of the previous pages due to people's comments on the op's being in or out of contract
I bought my phone outright from Apple
Thanks

guil

What network are you using it on?

Heisenberg1

soundsham wrote: »

I have a similar problem
Bought new 64gb iPhone 6 unlocked from Apple 18 months ago
It has developed a "no service"problem this comes up where the carrier details are normally
It rights itself sometimes with and sometimes without a reset
Phone is in a case and well looked after from day 1
Q.1 Am I out of warranty ?
Q.2 Who/where do I go for a repair ?

Sorry for the questions but I couldn't follow exactly the ins and outs of the previous pages due to people's comments on the op's being in or out of contract
I bought my phone outright from Apple
Thanks

Does this happens with other SIM cards or only your current network ? If the answer is yes then send it back to Apple. Don't worry about the out of warranty nonsense if it's a hardware issue and no fault of yours then Apple are obliged to replace it under the sale of goods act.

soundsham

Heisenberg1 wrote: »

Does this happens with other SIM cards or only your current network ? If the answer is yes then send it back to Apple. Don't worry about the out of warranty nonsense if it's a hardware issue and no fault of yours then Apple are obliged to replace it under the sale of goods act.

Ya swapped out the sim tray & card with another phone and same deal
Thanks

soundsham

guil wrote: »

What network are you using it on?

Emobile