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Verified fun and games

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  • 14-03-2016 12:27am
    #1
    NiallBoo
    Registered Users Posts: 1,504 ✭✭✭


    Hi there, we all agree about how convenient verified by visa is so I'll try and avoid a rant...

    Is it possible get it unlocked out of office hours? 

    I couldn't find hours listed so I assumed you keep the unlocking service going 24/7 but after spending the last 20 minutes on automated hold, I'm guessing that's not the case?


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    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    NiallBoo wrote: »
    Hi there, we all agree about how convenient verified by visa is so I'll try and avoid a rant...

    Is it possible get it unlocked out of office hours? 

    I couldn't find hours listed so I assumed you keep the unlocking service going 24/7 but after spending the last 20 minutes on automated hold, I'm guessing that's not the case?
    Hi NiallBoo,

    Thanks for your post.

    I'm sorry to hear you experienced a delay when calling. The Verified by Visa Helpline is available 24/7. 

    Thanks
    Tara


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    #3
    NiallBoo
    Registered Users Posts: 1,504 ✭✭✭NiallBoo


    Bank of Ireland: Tara wrote: »
    Hi NiallBoo,

    Thanks for your post.

    I'm sorry to hear you experienced a delay when calling. The Verified by Visa Helpline is available 24/7. 

    Thanks
    Tara

    Hi there, I tried again after posting and got through and got it sorted.

    Thanks for the reply,

    Niall


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    #4
    Bank of Ireland: Janet
    Closed Accounts Posts: 314 ✭✭Bank of Ireland: Janet


    NiallBoo wrote: »
    Bank of Ireland: Tara wrote: »
    Hi NiallBoo,

    Thanks for your post.

    I'm sorry to hear you experienced a delay when calling. The Verified by Visa Helpline is available 24/7. 

    Thanks
    Tara

    Hi there, I tried again after posting and got through and got it sorted.

    Thanks for the reply,

    Niall
    You're welcome NiallBoo; if we can help with anything else please let us know.

    Janette


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    #5
    NiallBoo
    Registered Users Posts: 1,504 ✭✭✭NiallBoo


    Bank of Ireland: Janet wrote: »
    You're welcome NiallBoo; if we can help with anything else please let us know.

    Janette

    Cheers, I was thinking about this and i think it would be helpful to make it more explicit that it's a 24/7 number, rather than just implied.

    While there were clear directions on where to call and I didn't really mind the delay as such(I'm sure that judging staffing levels out-of-hours must be difficult), not knowing for certain if I was in a queue or calling an empty office was a little annoying.

    Maybe that's just me,

    Thanks again.


  • Options
    #6
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    NiallBoo wrote: »
    Bank of Ireland: Janet wrote: »
    You're welcome NiallBoo; if we can help with anything else please let us know.

    Janette

    Cheers, I was thinking about this and i think it would be helpful to make it more explicit that it's a 24/7 number, rather than just implied.

    While there were clear directions on where to call and I didn't really mind the delay as such(I'm sure that judging staffing levels out-of-hours must be difficult), not knowing for certain if I was in a queue or calling an empty office was a little annoying.

    Maybe that's just me,

    Thanks again.
    Thanks Niall, I’ll be sure to pass this feedback on to our team and please get in touch again if you need anything else.

    Thanks
    Nicola


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