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Billing Issue / Fault

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  • 14-03-2016 2:57pm
    #1
    sparks11
    Registered Users Posts: 9 ✭


    Hi I had logged a fault on the 26th Feb, and have received no call back regarding the status of the call. When I called the fault line nobody seems to know when it will be resolved or will pass me through to some one who can tell me when the "fault" will be rectified.

    I was told the fault fix time was 3 business days, yet here we are 12 days later and still no resolution. Can you help.


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  • Options
    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    sparks11 wrote: »
    Hi I had logged a fault on the 26th Feb, and have received no call back regarding the status of the call. When I called the fault line nobody seems to know when it will be resolved or will pass me through to some one who can tell me when the "fault" will be rectified.

    I was told the fault fix time was 3 business days, yet here we are 12 days later and still no resolution. Can you help.
    Hi sparks11, 

    I'm sorry to hear of the long delays you are experiencing. 

    Feel free to PM me your details and I'll check this for you.

    Thanks 

    Tracey 


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