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Time period to activate Eir phone line (broadband)

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  • 14-03-2016 9:30pm
    #1
    fg1406
    Registered Users Posts: 433 ✭✭


    Hi

    I have moved into a property where the last tenant had Sky broadband. The account was closed last week. The phone line consequently deactivated. I am trying to open a new broadband account with Sky and they have told me that in order to reactivate the phone line via Eir, it will take 6 weeks. I found this strange so I rang the other fibre providers in the area. Vodafone tell me it takes me 28 working days to get the line from Eir, Pure Telecom, the same. Can you explain why it takes so long to reactivate the line and why it takes up to 6 weeks to get broadband?


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    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    fg1406 wrote: »
    Hi

    I have moved into a property where the last tenant had Sky broadband. The account was closed last week. The phone line consequently deactivated. I am trying to open a new broadband account with Sky and they have told me that in order to reactivate the phone line via Eir, it will take 6 weeks. I found this strange so I rang the other fibre providers in the area. Vodafone tell me it takes me 28 working days to get the line from Eir, Pure Telecom, the same. Can you explain why it takes so long to reactivate the line and why it takes up to 6 weeks to get broadband?
    Hi fg1406, 

    The standard leadtime is 10 working days for a new line installation and a further 10 working days for broadband with ourselves. 

    I'm afraid I wouldn't be able to comment on other providers, I wouldn't be aware of this.

    Thanks 

    Tracey 


  • Options
    #3
    Bobbert56
    Registered Users Posts: 1 ✭Bobbert56


    We tried to switch to eir fibre, technician arrived for visit booked by eir ( presumably they would be aware that they're going to need an active port). Fixed things up in house then switched over in the exchange. We promptly lost all phone lines! After contacting eir we've been told at least 48hrs before it'll be resolved! Come on lads ....it's an electronic setting on a database it should be instantaneous. Good job they're not organising the Christmas party for Guinness staff! Pathetic organisation, now can't worked for days until it's resolved.

    Posted by mobile for obvious reasons.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Bobbert56 wrote: »
    We tried to switch to eir fibre, technician arrived for visit booked by eir ( presumably they would be aware that they're going to need an active port). Fixed things up in house then switched over in the exchange. We promptly lost all phone lines! After contacting eir we've been told at least 48hrs before it'll be resolved! Come on lads ....it's an electronic setting on a database it should be instantaneous. Good job they're not organising the Christmas party for Guinness staff! Pathetic organisation, now can't worked for days until it's resolved.

    Posted by mobile for obvious reasons.
    Hi  Bobbert56,


    I'm sorry to hear of the issues you have experienced with your eir fibre installation. Please feel free to PM me if you need any further assistance.

    Thanks,
    Pamela 


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