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Clonakilty West - Fibre enabled date?

  • 18-03-2016 3:46pm
    #1
    el kabong
    Registered Users Posts: 18 ✭


    The fibrerollout.ie map lists Clonakilty West exchange as 'Fibre Services Planned' with a first live service of Spring/Summer 2016.

    I'm wondering are you able to be more specific as to when that date will be?  And if you can't be more specific now, what's the best way for me to know when it has been enabled?  Is there any way of knowing, other than repeatedly checking the fibrerollout.ie map?


Comments

  • #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    el kabong wrote: »
    The fibrerollout.ie map lists Clonakilty West exchange as 'Fibre Services Planned' with a first live service of Spring/Summer 2016.

    I'm wondering are you able to be more specific as to when that date will be?  And if you can't be more specific now, what's the best way for me to know when it has been enabled?  Is there any way of knowing, other than repeatedly checking the fibrerollout.ie map?
    Hi el kabong, 

    I'm afraid we can't offer a more specific date on this, the map is the best way to keep updated. 

    Being within the planning phase can take some time before it'll become live I'm afraid, we have no exact timeframe. 

    Thanks 

    Tracey 


  • #3
    el kabong
    Registered Users Posts: 18 ✭el kabong


    eircom: Tracey wrote: »
    el kabong wrote: »
    The fibrerollout.ie map lists Clonakilty West exchange as 'Fibre Services Planned' with a first live service of Spring/Summer 2016.

    I'm wondering are you able to be more specific as to when that date will be?  And if you can't be more specific now, what's the best way for me to know when it has been enabled?  Is there any way of knowing, other than repeatedly checking the fibrerollout.ie map?
    Hi el kabong, 

    I'm afraid we can't offer a more specific date on this, the map is the best way to keep updated. 

    Being within the planning phase can take some time before it'll become live I'm afraid, we have no exact timeframe. 

    Thanks 

    Tracey 
    Resurrecting this thread from March 2016. As you can see at the time the fibrerollout map promised fibre services to Clonakilty West for Spring/Summer 2016.  Three years later, your company has changed its name to eir, Tracey seems to have left, but one thing remains constant, there are still no fibre services available in Clonakilty West.   
    The map which Tracey suggested was the best way to keep updated now shows the Clonakilty West exchange as 'commenced' with estimated first service in mid/late 2018, while shading the actual area covered by the exchange as 'live'.   Not only have eir failed for the umpteenth time to deliver the service on the scheduled date, they've now even stopped their previous habit of bumping the rollout date on the map forward every so often so it didn't look bad.

    Can you tell me what your current forecast date for this service in Clonakilty West is?   Can you also explain why you have shaded the rollout map to indicate the service is live, when it isn't?  


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    el kabong wrote: »
    eircom: Tracey wrote: »
    el kabong wrote: »
    The fibrerollout.ie map lists Clonakilty West exchange as 'Fibre Services Planned' with a first live service of Spring/Summer 2016.

    I'm wondering are you able to be more specific as to when that date will be?  And if you can't be more specific now, what's the best way for me to know when it has been enabled?  Is there any way of knowing, other than repeatedly checking the fibrerollout.ie map?
    Hi el kabong, 

    I'm afraid we can't offer a more specific date on this, the map is the best way to keep updated. 

    Being within the planning phase can take some time before it'll become live I'm afraid, we have no exact timeframe. 

    Thanks 

    Tracey 
    Resurrecting this thread from March 2016. As you can see at the time the fibrerollout map promised fibre services to Clonakilty West for Spring/Summer 2016.  Three years later, your company has changed its name to eir, Tracey seems to have left, but one thing remains constant, there are still no fibre services available in Clonakilty West.   
    The map which Tracey suggested was the best way to keep updated now shows the Clonakilty West exchange as 'commenced' with estimated first service in mid/late 2018, while shading the actual area covered by the exchange as 'live'.   Not only have eir failed for the umpteenth time to deliver the service on the scheduled date, they've now even stopped their previous habit of bumping the rollout date on the map forward every so often so it didn't look bad.

    Can you tell me what your current forecast date for this service in Clonakilty West is?   Can you also explain why you have shaded the rollout map to indicate the service is live, when it isn't?  
    Hi el kabong

    If you have an existing account with eir can you pm me the following details along with your eircode and I will look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address

    Many thanks

    ~Linzi


  • #5
    el kabong
    Registered Users Posts: 18 ✭el kabong


    eir: Linzi wrote: »
    el kabong wrote: »
    eircom: Tracey wrote: »
    el kabong wrote: »
    The fibrerollout.ie map lists Clonakilty West exchange as 'Fibre Services Planned' with a first live service of Spring/Summer 2016.

    I'm wondering are you able to be more specific as to when that date will be?  And if you can't be more specific now, what's the best way for me to know when it has been enabled?  Is there any way of knowing, other than repeatedly checking the fibrerollout.ie map?
    Hi el kabong, 

    I'm afraid we can't offer a more specific date on this, the map is the best way to keep updated. 

    Being within the planning phase can take some time before it'll become live I'm afraid, we have no exact timeframe. 

    Thanks 

    Tracey 
    Resurrecting this thread from March 2016. As you can see at the time the fibrerollout map promised fibre services to Clonakilty West for Spring/Summer 2016.  Three years later, your company has changed its name to eir, Tracey seems to have left, but one thing remains constant, there are still no fibre services available in Clonakilty West.   
    The map which Tracey suggested was the best way to keep updated now shows the Clonakilty West exchange as 'commenced' with estimated first service in mid/late 2018, while shading the actual area covered by the exchange as 'live'.   Not only have eir failed for the umpteenth time to deliver the service on the scheduled date, they've now even stopped their previous habit of bumping the rollout date on the map forward every so often so it didn't look bad.

    Can you tell me what your current forecast date for this service in Clonakilty West is?   Can you also explain why you have shaded the rollout map to indicate the service is live, when it isn't?  
    Hi el kabong

    If you have an existing account with eir can you pm me the following details along with your eircode and I will look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address

    Many thanks

    ~Linzi
    Linzi,

    I don't have a retail account with eir, I'm with another service provider.  However, they have no visibility into when eir's wholesale arm will make fibre broadband available in Clonakilty West, and can only tell me that there is no commencement date set in the system.   Eir maintain the fibrerollout.ie map to indicate where fibre is available, and when it will be available in areas that currently don't have it.  And at the moment that map directly contradicts the reality on the ground.   
    Is this forum only for interacting with the retail arm of eir?   If so, how do I interact with Open eir, in particular with whatever section of it maintains that fibrerollout.ie map?


  • #6
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    el kabong wrote: »
    eir: Linzi wrote: »
    el kabong wrote: »
    eircom: Tracey wrote: »
    el kabong wrote: »
    The fibrerollout.ie map lists Clonakilty West exchange as 'Fibre Services Planned' with a first live service of Spring/Summer 2016.

    I'm wondering are you able to be more specific as to when that date will be?  And if you can't be more specific now, what's the best way for me to know when it has been enabled?  Is there any way of knowing, other than repeatedly checking the fibrerollout.ie map?
    Hi el kabong, 

    I'm afraid we can't offer a more specific date on this, the map is the best way to keep updated. 

    Being within the planning phase can take some time before it'll become live I'm afraid, we have no exact timeframe. 

    Thanks 

    Tracey 
    Resurrecting this thread from March 2016. As you can see at the time the fibrerollout map promised fibre services to Clonakilty West for Spring/Summer 2016.  Three years later, your company has changed its name to eir, Tracey seems to have left, but one thing remains constant, there are still no fibre services available in Clonakilty West.   
    The map which Tracey suggested was the best way to keep updated now shows the Clonakilty West exchange as 'commenced' with estimated first service in mid/late 2018, while shading the actual area covered by the exchange as 'live'.   Not only have eir failed for the umpteenth time to deliver the service on the scheduled date, they've now even stopped their previous habit of bumping the rollout date on the map forward every so often so it didn't look bad.

    Can you tell me what your current forecast date for this service in Clonakilty West is?   Can you also explain why you have shaded the rollout map to indicate the service is live, when it isn't?  
    Hi el kabong

    If you have an existing account with eir can you pm me the following details along with your eircode and I will look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address

    Many thanks

    ~Linzi
    Linzi,

    I don't have a retail account with eir, I'm with another service provider.  However, they have no visibility into when eir's wholesale arm will make fibre broadband available in Clonakilty West, and can only tell me that there is no commencement date set in the system.   Eir maintain the fibrerollout.ie map to indicate where fibre is available, and when it will be available in areas that currently don't have it.  And at the moment that map directly contradicts the reality on the ground.   
    Is this forum only for interacting with the retail arm of eir?   If so, how do I interact with Open eir, in particular with whatever section of it maintains that fibrerollout.ie map?
    Hi el kabong

    This forum is only for the retail section of eir.  We do not have access to any information regarding fibre rollout.  Click here to view the open eir support page. 

    Many thanks

    Linzi


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