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CREDIT CARD

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  • 24-03-2016 1:57pm
    #1
    DAVE222
    Registered Users Posts: 61 ✭✭


    This is the second month I have not got a credit card statement, why


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    #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Good Afternoon DAVE222, 

    Thank you for getting in contact with us here on Boards.ie. 

    To help us address your query, can I ask if you are currently registered for 365Online?

    Thanks, 
    Elaine 


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    #3
    Neon_Lights
    Registered Users Posts: 1,426 ✭✭✭Neon_Lights


    DEBIT CARD


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    #4
    DAVE222
    Registered Users Posts: 61 ✭✭DAVE222


    Bank of Ireland: Elaine wrote: »
    Good Afternoon DAVE222, 

    Thank you for getting in contact with us here on Boards.ie. 

    To help us address your query, can I ask if you are currently registered for 365Online?

    Thanks, 
    Elaine 
    no. how does that affect me not getting a statement in the post.


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    #5
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Neon_Lights wrote: »
    DEBIT CARD
    Good Afternoon Neon_Lights, 

    Thanks for the post.

    Can we help you with anything here today? 

    Elaine 


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    #6
    Neon_Lights
    Registered Users Posts: 1,426 ✭✭✭Neon_Lights


    Bank of Ireland: Elaine wrote: »
    Good Afternoon Neon_Lights, 

    Thanks for the post.

    Can we help you with anything here today? 

    Elaine 

    I don't know what a tracker mortgage is!!!


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    #7
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    DAVE222 wrote: »
    Bank of Ireland: Elaine wrote: »
    Good Afternoon DAVE222, 

    Thank you for getting in contact with us here on Boards.ie. 

    To help us address your query, can I ask if you are currently registered for 365Online?

    Thanks, 
    Elaine 
    no. how does that affect me not getting a statement in the post.
    Thanks DAVE222, 

    The reason we asked this was because all digitally activated credit card customer are now receiving their statements in eStatement format. This change only took effect recently and it might have explained your situation. 

    However, as your not an online customer this would need to be investigated further. We would generally only stop issuing statements to a customer if a recent statement was returned undelivered by the postal service. To clarify your situation and to ensure statements are being delivered to your address, please call our customer service team on 0818 251 251. Just to mention, our customer service team are experiencing a high volume of calls at the moment but representatives are available till 8pm and will re open tomorrow at 10am. 

    For more information on our Easter Opening Hours please see here. 

    Thanks again, 
    Elaine 


  • Options
    #8
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Neon_Lights wrote: »
    Bank of Ireland: Elaine wrote: »
    Good Afternoon Neon_Lights, 

    Thanks for the post.

    Can we help you with anything here today? 

    Elaine 

    I don't know what a tracker mortgage is!!!
    Hi Neon_Lights, 

    You can find a definition of 'tracker interest rates' by the Central Bank of Ireland here on their website. 

    I hope this helps and have a great Easter. 

    Elaine 


  • Options
    #9
    DAVE222
    Registered Users Posts: 61 ✭✭DAVE222


    Bank of Ireland: Elaine wrote: »
    DAVE222 wrote: »
    Bank of Ireland: Elaine wrote: »
    Good Afternoon DAVE222, 

    Thank you for getting in contact with us here on Boards.ie. 

    To help us address your query, can I ask if you are currently registered for 365Online?

    Thanks, 
    Elaine 
    no. how does that affect me not getting a statement in the post.
    Thanks DAVE222, 

    The reason we asked this was because all digitally activated credit card customer are now receiving their statements in eStatement format. This change only took effect recently and it might have explained your situation. 

    However, as your not an online customer this would need to be investigated further. We would generally only stop issuing statements to a customer if a recent statement was returned undelivered by the postal service. To clarify your situation and to ensure statements are being delivered to your address, please call our customer service team on 0818 251 251. Just to mention, our customer service team are experiencing a high volume of calls at the moment but representatives are available till 8pm and will re open tomorrow at 10am. 

    For more information on our Easter Opening Hours please see here. 

    Thanks again, 
    Elaine 
    STILL NOT SORTED AFTER 3 MORE CALLS


  • Options
    #10
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    DAVE222 wrote: »
    Bank of Ireland: Elaine wrote: »
    DAVE222 wrote: »
    Bank of Ireland: Elaine wrote: »
    Good Afternoon DAVE222, 

    Thank you for getting in contact with us here on Boards.ie. 

    To help us address your query, can I ask if you are currently registered for 365Online?

    Thanks, 
    Elaine 
    no. how does that affect me not getting a statement in the post.
    Thanks DAVE222, 

    The reason we asked this was because all digitally activated credit card customer are now receiving their statements in eStatement format. This change only took effect recently and it might have explained your situation. 

    However, as your not an online customer this would need to be investigated further. We would generally only stop issuing statements to a customer if a recent statement was returned undelivered by the postal service. To clarify your situation and to ensure statements are being delivered to your address, please call our customer service team on 0818 251 251. Just to mention, our customer service team are experiencing a high volume of calls at the moment but representatives are available till 8pm and will re open tomorrow at 10am. 

    For more information on our Easter Opening Hours please see here. 

    Thanks again, 
    Elaine 
    STILL NOT SORTED AFTER 3 MORE CALLS
    Hi Dave, 

    We have replied to your other post on this here. 

    Thanks,
    Sarah


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