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Help with billing charges

sandman1212 · 2016-03-24 13:17:15

I signed up for Eir broadband and had the phone line installed on 5th February. I then got broadband installed on 16th Feb. I cancelled both of them on 19th February and was assured that I would not have to pay anything because it was within the cooling off period. Now I have checked my emails and found that not only have…

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24-03-2016 2:17pm

#1

sandman1212

Registered Users Posts: 21 ✭

Join Date: February 2016

Posts: 19

I signed up for Eir broadband and had the phone line installed on 5th February. I then got broadband installed on 16th Feb. I cancelled both of them on 19th February and was assured that I would not have to pay anything because it was within the cooling off period.

Now I have checked my emails and found that not only have I been charged €20 for an initial bill, but now there is a follow-up bill for €95!!!

I had been given a termination ID and a return address for the equipment, and sent it all back on 21st February.

Can I have these charges refunded and sorted out?

Thanks

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#2 24-03-2016 3:33pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

sandman1212 wrote: »

I signed up for Eir broadband and had the phone line installed on 5th February. I then got broadband installed on 16th Feb. I cancelled both of them on 19th February and was assured that I would not have to pay anything because it was within the cooling off period.

Now I have checked my emails and found that not only have I been charged €20 for an initial bill, but now there is a follow-up bill for €95!!!

I had been given a termination ID and a return address for the equipment, and sent it all back on 21st February.

Can I have these charges refunded and sorted out?

Thanks

Hi sandman1212,

I'm sorry to hear this. Can you PM me the account number and I'll check this.

Pamela

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#3 24-03-2016 4:14pm
sandman1212

Registered Users Posts: 21 ✭

Join Date: February 2016

Posts: 19

Hi Pamela,

Sent you a PM, thanks.

Sandman1212

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#4 24-03-2016 5:15pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

sandman1212 wrote: »

Hi Pamela,

Sent you a PM, thanks.

Sandman1212

Thanks Sandman1212,

Pamela

0