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Your application has been upheld by our Credit Control team and cannot be progressed

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  • 30-03-2016 11:04am
    #1
    rolion
    Closed Accounts Posts: 3,362 ✭✭✭


    Hello,

    Applied for broadband-only yesterday.
    Gave all the details, as asked.

    Received an email today:


    Hi,
    Thank you for your recent request for service from eir.
    Unfortunately, we are unable to provide you with service at this time as your application has been upheld by our Credit Control team and cannot be progressed further.
    If you have any queries in relation to this, please apply in writing to: eir Credit VettingUnit BWest Cork Technology ParkClonakiltyCo. Cork
    Please include the following information in your enquiry:• Your name• Your address • Landline number• Date when the application was made online (29/03/2016)
    We apologise for any inconvenience caused.

    Well...im no going to write a letter.
    I have two accounts,up to date wih you:
    1 x Freephone 1800 number
    3 x mobile numbers

    Cant explain the reason, can you ?!!


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    rolion wrote: »
    Hello,

    Applied for broadband-only yesterday.
    Gave all the details, as asked.

    Received an email today:


    Hi,
    Thank you for your recent request for service from eir.
    Unfortunately, we are unable to provide you with service at this time as your application has been upheld by our Credit Control team and cannot be progressed further.
    If you have any queries in relation to this, please apply in writing to: eir Credit VettingUnit BWest Cork Technology ParkClonakiltyCo. Cork
    Please include the following information in your enquiry:• Your name• Your address • Landline number• Date when the application was made online (29/03/2016)
    We apologise for any inconvenience caused.

    Well...im no going to write a letter.
    I have two accounts,up to date wih you:
    1 x Freephone 1800 number
    3 x mobile numbers

    Cant explain the reason, can you ?!!
    Hi rolion,


    Thanks for getting in touch. 

    I'm sorry to hear this, I'm afraid due to data protection reasons you would need to contact the credit vetting team directly for clarification on this. Once they have received your letter they will be back to you within 3 working days.

    Pamela 


  • Options
    #3
    Grab All Association
    Registered Users Posts: 3,920 ✭✭✭Grab All Association


    Reorder a package with LANDLINE PHONE SERVICE . Refusal to provide a service will be a breach of eircoms Universal Service Obligation.  


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    rolion wrote: »
    Hello,

    Applied for broadband-only yesterday.
    Gave all the details, as asked.

    Received an email today:


    Hi,
    Thank you for your recent request for service from eir.
    Unfortunately, we are unable to provide you with service at this time as your application has been upheld by our Credit Control team and cannot be progressed further.
    If you have any queries in relation to this, please apply in writing to: eir Credit VettingUnit BWest Cork Technology ParkClonakiltyCo. Cork
    Please include the following information in your enquiry:• Your name• Your address • Landline number• Date when the application was made online (29/03/2016)
    We apologise for any inconvenience caused.

    Well...im no going to write a letter.
    I have two accounts,up to date wih you:
    1 x Freephone 1800 number
    3 x mobile numbers

    Cant explain the reason, can you ?!!
    Can you PM me your details  rolion and I will also have this flagged.

    Pamela 


  • Options
    #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Grab All Association wrote: »
    Reorder a package with LANDLINE PHONE SERVICE . Refusal to provide a service will be a breach of eircoms Universal Service Obligation.  
    That is correct  Grab All Association :)


    - Pamela 


  • Options
    #6
    rolion
    Closed Accounts Posts: 3,362 ✭✭✭rolion


    Monday Morning,

    Apparently, if I ask one and same question 3 people in some organisation I get 3 different answers.
    Obviously, I will pick the one it suit me.

    Installation scheduled for this week.

    Thanks.


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  • Options
    #7
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    rolion wrote: »
    Monday Morning,

    Apparently, if I ask one and same question 3 people in some organisation I get 3 different answers.
    Obviously, I will pick the one it suit me.

    Installation scheduled for this week.

    Thanks.
    No problem  rolion, Glad to hear you finally got an order placed. :)

    Pamela 


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