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Eir Cancellation Email

wobbles · 2016-03-30 20:38:34

I rang through this morning to cancel my Eir account. Was told I would receive an email that i needed to fill in and send back and that was the start of my 30 day cancellation policy. I received a text with a link to track the cancellation process, and a password to log into that. I have yet to recieve this email, and the…

30-03-2016 9:38pm

#1

wobbles

Registered Users, Registered Users 2 Posts: 1,090 ✭✭✭

Join Date: January 2007

Posts: 1017

I rang through this morning to cancel my Eir account.

Was told I would receive an email that i needed to fill in and send back and that was the start of my 30 day cancellation policy.

I received a text with a link to track the cancellation process, and a password to log into that.

I have yet to recieve this email, and the password doesnt work.

I dont know why im actually surprised by this. Every single point of contact ive had with eir has been terrible since day 1, i suppose why should this be any different

Can you find out whats happening with this email. I am NOT calling cancellations again, i dont have 20 mins to spend on hold during the hours they are open. I have done exactly what i needed to do so will be classing tomorrow as the start of my 30 days regardless on when that email comes through.

I have Pmd my account number

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Comments

#2 31-03-2016 8:33am

von Smallhausen

Registered Users, Registered Users 2 Posts: 1,162 ✭✭✭

Join Date: August 2008

Posts: 1137

wobbles wrote: »

I rang through this morning to cancel my Eir account.

Was told I would receive an email that i needed to fill in and send back and that was the start of my 30 day cancellation policy.

I received a text with a link to track the cancellation process, and a password to log into that.

I have yet to recieve this email, and the password doesnt work.

I dont know why im actually surprised by this. Every single point of contact ive had with eir has been terrible since day 1, i suppose why should this be any different

Can you find out whats happening with this email. I am NOT calling cancellations again, i dont have 20 mins to spend on hold during the hours they are open. I have done exactly what i needed to do so will be classing tomorrow as the start of my 30 days regardless on when that email comes through.

I have Pmd my account number

Hi wobbles,

I wasn't told any of that when I cancelled mine. I rang them and was promptly told to email phonecancellations@eir.ie. You would get an automated reply and that would be the start of your 30 day period.

Unless that has changed within the last month as I cancelled mine on the 3rd March and weirdly so (it being more than 30 days) will be completely turned off on the 7th April.

I never got a link or a password.

I wouldn't bother trying here as they will only point tell you to phone as per the norm. Same with their social media team.

Good Luck!

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#3 31-03-2016 11:09am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

wobbles wrote: »

I rang through this morning to cancel my Eir account.

Was told I would receive an email that i needed to fill in and send back and that was the start of my 30 day cancellation policy.

I received a text with a link to track the cancellation process, and a password to log into that.

I have yet to recieve this email, and the password doesnt work.

I dont know why im actually surprised by this. Every single point of contact ive had with eir has been terrible since day 1, i suppose why should this be any different

Can you find out whats happening with this email. I am NOT calling cancellations again, i dont have 20 mins to spend on hold during the hours they are open. I have done exactly what i needed to do so will be classing tomorrow as the start of my 30 days regardless on when that email comes through.

I have Pmd my account number

Hi wobbles,

Thanks for getting in touch.

Is this a mobile or landline and broadband cancellation? Usually we would request 30 day written notice to our cancellations team.

I've checked my PM's and don't seem to have received one from you. Feel free to PM me and I'll check this.

Pamela

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#4 12-02-2019 12:51pm

jackcarlow

Registered Users Posts: 1 ✭

Join Date: January 2019

Posts: 1

hi i am looking to cancel my landline service with eir. currently on hold for the last hour and cannot get an answer. how do i get this sorted

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#5 15-02-2019 1:34pm

eir: Nicole

Closed Accounts Posts: 25 ✭

Join Date: January 2019

Posts: 25

jackcarlow wrote: »

hi i am looking to cancel my landline service with eir. currently on hold for the last hour and cannot get an answer. how do i get this sorted

Hi jackcarlow,

Unfortunately, we are unable to cancel accounts via our social media channels. You will need to speak to our Loyalty team who you can contact via our Customer Care team on 1901.

Alternatively, you can view our cancellation processes here

~ Nicole

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