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Another Virgin media RIPOFF

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  • 01-04-2016 5:21pm
    #1
    suave.4u
    Registered Users Posts: 977 ✭✭✭


    I am a UPC customer for years now. In order to open a bank account, needed a hard copy of the latest utility bill.
    Virgin media wants EUR 12.50 to post it to my address.

    Went and asked Energia with whom I just took a contract couple of months back and they will send it over free.

    What a company, does customer loyalty mean anything to them??


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    #2
    F1ngers
    Moderators, Computer Games Moderators Posts: 10,307 Mod ✭✭✭✭F1ngers


    Why not print it out yourself?

    https://www.virginmedia.ie/


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    #3
    suave.4u
    Registered Users Posts: 977 ✭✭✭suave.4u


    F1ngers wrote: »
    Why not print it out yourself?

    https://www.virginmedia.ie/

    The bank is not accepting it...they want the hard copy from the company itself.
    I know, its crazy!!


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    #4
    rubadub
    Registered Users Posts: 32,382 ✭✭✭✭rubadub


    A solicitor told me a UPC bill would not be suitable for the bank. Maybe your bank is different.

    Said it was not a proper utility.


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    #5
    stevemul
    Registered Users Posts: 46 ✭stevemul


    When they were digging up your driveway to lay their cables, they claimed you could not stop them because they are a Utility!


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    #6
    CramCycle
    Moderators, Sports Moderators Posts: 24,951 Mod ✭✭✭✭CramCycle


    stevemul wrote: »
    When they were digging up your driveway to lay their cables, they claimed you could not stop them because they are a Utility!

    Actually you could. If you have a look at their service maps you often see them stopping in the middle of a street where a house has refused to allow them. My mother in law got free everything for a year when they asked could they put cables past her house.

    She said she would have a think and come back and then asked for free broadband, TV and Phone.

    A small cost to them but to her it was a huge saving.


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    #7
    DopeTech
    Registered Users Posts: 6,802 ✭✭✭DopeTech


    suave.4u wrote: »
    The bank is not accepting it...they want the hard copy from the company itself.
    I know, its crazy!!
    Were you taking a screenshot of the virgin site or did you send them the pdf version? The pdf version is the exact same as what they send you.


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    #8
    CramCycle
    Moderators, Sports Moderators Posts: 24,951 Mod ✭✭✭✭CramCycle


    FrostyJim wrote: »
    Were you taking a screenshot of the virgin site or did you send them the pdf version? The pdf version is the exact same as what they send you.

    +1 I printed out the pdf of my phone bill and they were happy with that.


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    #9
    suave.4u
    Registered Users Posts: 977 ✭✭✭suave.4u


    CramCycle wrote: »
    +1 I printed out the pdf of my phone bill and they were happy with that.

    No I took the PDF.
    The bank wants the hard copy from UPC.

    Anyways that is sorted cause Energia has sent a copy. UPC is charging 12.50 bucks for this


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    #10
    CramCycle
    Moderators, Sports Moderators Posts: 24,951 Mod ✭✭✭✭CramCycle


    suave.4u wrote: »
    No I took the PDF.
    The bank wants the hard copy from UPC.

    Anyways that is sorted cause Energia has sent a copy. UPC is charging 12.50 bucks for this

    My point was, if you print out the PDF, there is technically no difference. There is no special marking etc. If you were to walk in and not say anything or state that they posted it out, you would have been fine.

    It just has to have your address and name and be one of the accepted types of bill.


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    #11
    suave.4u
    Registered Users Posts: 977 ✭✭✭suave.4u


    CramCycle wrote: »
    My point was, if you print out the PDF, there is technically no difference. There is no special marking etc. If you were to walk in and not say anything or state that they posted it out, you would have been fine.

    It just has to have your address and name and be one of the accepted types of bill.

    Yes, I got that.
    My point is the fact that sending ONE bill to a customer who is with them should not cost 12 Euros!!.


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    #12
    sconhome
    Registered Users Posts: 5,468 ✭✭✭sconhome


    Wait til you try and get copy statements from your bank!

    If you have opted for paperless billing and request a printed one to be posted there is a cost involved. If you have a soft copy and can print it yourself then there is no cost involved.

    I get what you are saying but it's not that simple for a huge company to just print a copy of a statement and stick it in the post on their way home.


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    #13
    Staplor
    Registered Users Posts: 1,123 ✭✭✭Staplor


    sconhome wrote: »
    ...it's not that simple for a huge company to just print a copy of a statement and stick it in the post on their way home....

    It pretty much is that easy, if it isn't then they've a major system issue, the reluctance of getting a call centre to write and send a letter is astounding, it has always annoyed me as a customer of anything the lengths needed to get a letter. Except for insurance companies, they love letters.

    I've worked in call centres and found the red tape totally frustrating from that side too.


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    #14
    L1011
    Registered Users Posts: 69,006 ✭✭✭✭L1011


    Back when I worked in BT, for a while I had all the envelopes and headed paper and was the only person allowed send letters. I hated writing the damn things and it meant they basically never got done. I imagine there's some lad/girl in Limerick for Virgin that has the same responsibility on top of their normal job too!


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    #15
    colm_mcm
    Registered Users Posts: 73,459 ✭✭✭✭colm_mcm


    You could opt out of ebilling and wait for the next bill to come, they don't charge for paper bills if you're opted out. Not ideal I know.


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