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1890251251 - on hold for over one hour!

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  • 04-04-2016 11:42am
    #1
    P38Man
    Registered Users Posts: 44 ✭


    This is the second call I've made to 1890251251 today. The first call when 'answered' cut me off. I'm now on hold 62 minutes on the second call. After the elevator music finished (about 31 minutes into the call) the sound I heard was of a phone ringing. Great I thought. But now at 62 minutes it is still ringing! Please answer the phone - I need to talk to someone!


Comments

  • Options
    #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Good Afternoon P38Man, 

    Thank you for getting in contact with us here on Boards.ie. 

    We are aware that our customer service team are experiencing a high volume of calls. Please be assured that our customer service representatives are working as quickly and efficiently as possible to answer all calls. 

    If your query is of a general nature, we would be more than happy to help you here. Alternatively, if you are registered for 365Online you can send a secure message via the Online Service desk and one of our representatives will be happy to assist you. 

    Thanks again and we will forward your feedback to our Credit Card team. 

    Elaine 


  • Options
    #3
    P38Man
    Registered Users Posts: 44 ✭P38Man


    I ended up having to go through Banking 365 customer service to be transferred to an extension in credit card services. Needless to say I am most dissatisfied at the telephone service through 1890251251 - I had to hang up after waiting 74 minutes. A quick look around Boards, and your own Twitter page shows that I'm not the only one who is experiencing unanswered phone calls. I will be changing banks as soon as I can arrange to reschedule direct debits etc. Appalling service.
    Bank of Ireland: Elaine wrote: »
    Good Afternoon P38Man, 

    Thank you for getting in contact with us here on Boards.ie. 

    We are aware that our customer service team are experiencing a high volume of calls. Please be assured that our customer service representatives are working as quickly and efficiently as possible to answer all calls. 

    If your query is of a general nature, we would be more than happy to help you here. Alternatively, if you are registered for 365Online you can send a secure message via the Online Service desk and one of our representatives will be happy to assist you. 

    Thanks again and we will forward your feedback to our Credit Card team. 

    Elaine


  • Options
    #4
    GreatDefector
    Registered Users Posts: 540 ✭✭✭GreatDefector


    P38Man wrote: »
    This is the second call I've made to 1890251251 today. The first call when 'answered' cut me off. I'm now on hold 62 minutes on the second call. After the elevator music finished (about 31 minutes into the call) the sound I heard was of a phone ringing. Great I thought. But now at 62 minutes it is still ringing! Please answer the phone - I need to talk to someone!

    If I was you I'd find the alternative number, 1890 numbers aren't included in any free minutes and you'll be in for a whopper bill to boot for an hour


  • Options
    #5
    colm_mcm
    Registered Users Posts: 73,454 ✭✭✭✭colm_mcm


    056 [font=Roboto-Regular, HelveticaNeue, Arial, sans-serif]7757747 seems to be the number to call from abroad.[/font]


  • Options
    #6
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    P38Man wrote: »
    I ended up having to go through Banking 365 customer service to be transferred to an extension in credit card services. Needless to say I am most dissatisfied at the telephone service through 1890251251 - I had to hang up after waiting 74 minutes. A quick look around Boards, and your own Twitter page shows that I'm not the only one who is experiencing unanswered phone calls. I will be changing banks as soon as I can arrange to reschedule direct debits etc. Appalling service.
    Bank of Ireland: Elaine wrote: »
    Good Afternoon P38Man, 

    Thank you for getting in contact with us here on Boards.ie. 

    We are aware that our customer service team are experiencing a high volume of calls. Please be assured that our customer service representatives are working as quickly and efficiently as possible to answer all calls. 

    If your query is of a general nature, we would be more than happy to help you here. Alternatively, if you are registered for 365Online you can send a secure message via the Online Service desk and one of our representatives will be happy to assist you. 

    Thanks again and we will forward your feedback to our Credit Card team. 

    Elaine
    Good Afternoon P38Man, 

    Again, we apologies for the hold time you experienced. 

    If you are not registered for 365Online and still require service on your account, please PM us with your name, contact number and branch name and we'll be happy to organise this for you. 

    Elaine 


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  • Options
    #7
    P38Man
    Registered Users Posts: 44 ✭P38Man


    Bank of Ireland: Elaine wrote: »
    P38Man wrote: »
    I ended up having to go through Banking 365 customer service to be transferred to an extension in credit card services. Needless to say I am most dissatisfied at the telephone service through 1890251251 - I had to hang up after waiting 74 minutes. A quick look around Boards, and your own Twitter page shows that I'm not the only one who is experiencing unanswered phone calls. I will be changing banks as soon as I can arrange to reschedule direct debits etc. Appalling service.
    Bank of Ireland: Elaine wrote: »
    Good Afternoon P38Man, 

    Thank you for getting in contact with us here on Boards.ie. 

    We are aware that our customer service team are experiencing a high volume of calls. Please be assured that our customer service representatives are working as quickly and efficiently as possible to answer all calls. 

    If your query is of a general nature, we would be more than happy to help you here. Alternatively, if you are registered for 365Online you can send a secure message via the Online Service desk and one of our representatives will be happy to assist you. 

    Thanks again and we will forward your feedback to our Credit Card team. 

    Elaine
    Good Afternoon P38Man, 

    Again, we apologies for the hold time you experienced. 

    If you are not registered for 365Online and still require service on your account, please PM us with your name, contact number and branch name and we'll be happy to organise this for you. 

    Elaine 
    PM Sent


  • Options
    #8
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    P38Man wrote: »
    Bank of Ireland: Elaine wrote: »
    P38Man wrote: »
    I ended up having to go through Banking 365 customer service to be transferred to an extension in credit card services. Needless to say I am most dissatisfied at the telephone service through 1890251251 - I had to hang up after waiting 74 minutes. A quick look around Boards, and your own Twitter page shows that I'm not the only one who is experiencing unanswered phone calls. I will be changing banks as soon as I can arrange to reschedule direct debits etc. Appalling service.
    Bank of Ireland: Elaine wrote: »
    Good Afternoon P38Man, 

    Thank you for getting in contact with us here on Boards.ie. 

    We are aware that our customer service team are experiencing a high volume of calls. Please be assured that our customer service representatives are working as quickly and efficiently as possible to answer all calls. 

    If your query is of a general nature, we would be more than happy to help you here. Alternatively, if you are registered for 365Online you can send a secure message via the Online Service desk and one of our representatives will be happy to assist you. 

    Thanks again and we will forward your feedback to our Credit Card team. 

    Elaine
    Good Afternoon P38Man, 

    Again, we apologies for the hold time you experienced. 

    If you are not registered for 365Online and still require service on your account, please PM us with your name, contact number and branch name and we'll be happy to organise this for you. 

    Elaine 
    PM Sent
    Thanks P38Man, 

    I'll respond to you now in a moment.

    Elaine 


  • Options
    #9
    P38Man
    Registered Users Posts: 44 ✭P38Man


    Bank of Ireland: Elaine wrote: »
    P38Man wrote: »
    Bank of Ireland: Elaine wrote: »
    P38Man wrote: »
    I ended up having to go through Banking 365 customer service to be transferred to an extension in credit card services. Needless to say I am most dissatisfied at the telephone service through 1890251251 - I had to hang up after waiting 74 minutes. A quick look around Boards, and your own Twitter page shows that I'm not the only one who is experiencing unanswered phone calls. I will be changing banks as soon as I can arrange to reschedule direct debits etc. Appalling service.
    Bank of Ireland: Elaine wrote: »
    Good Afternoon P38Man, 

    Thank you for getting in contact with us here on Boards.ie. 

    We are aware that our customer service team are experiencing a high volume of calls. Please be assured that our customer service representatives are working as quickly and efficiently as possible to answer all calls. 

    If your query is of a general nature, we would be more than happy to help you here. Alternatively, if you are registered for 365Online you can send a secure message via the Online Service desk and one of our representatives will be happy to assist you. 

    Thanks again and we will forward your feedback to our Credit Card team. 

    Elaine
    Good Afternoon P38Man, 

    Again, we apologies for the hold time you experienced. 

    If you are not registered for 365Online and still require service on your account, please PM us with your name, contact number and branch name and we'll be happy to organise this for you. 

    Elaine 
    PM Sent
    Thanks P38Man, 

    I'll respond to you now in a moment.

    Elaine 
    I saw that thanks - replied


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