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Transfer of money in branch

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  • 05-04-2016 9:15am
    #1
    mmooney1983
    Closed Accounts Posts: 73 ✭✭


    Hi there
    I need to transfer a large sum of money to a State body.
    The IBAN and BIC of the account 'cannot be added as a payee' on 365 online - I have checked this is correct.
    I went into a branch yesterday to do it and there was nothing but cash machines, telephones and fancy chairs.
    How do I do it?
    Alternatively I could get a cheque written but again there was nobody around to ask to do that for me.
    I pay the best part of 50 quid every 3 months for my account, I have been with you since I was 12 and have my mortgage with you but if this is going to take an extended phone call on hold/to robots or something else ridiculous, I'm moving banks.


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  • Options
    #2
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    mmooney1983 wrote: »
    Hi there
    I need to transfer a large sum of money to a State body.
    The IBAN and BIC of the account 'cannot be added as a payee' on 365 online - I have checked this is correct.
    I went into a branch yesterday to do it and there was nothing but cash machines, telephones and fancy chairs.
    How do I do it?
    Alternatively I could get a cheque written but again there was nobody around to ask to do that for me.
    I pay the best part of 50 quid every 3 months for my account, I have been with you since I was 12 and have my mortgage with you but if this is going to take an extended phone call on hold/to robots or something else ridiculous, I'm moving banks.
    Good Afternoon mmooney1983, 

    Thanks for contacting us here on Boards.ie, sorry to hear you didn't have your query resolved in the branch and we would like to look into this further for you. If you would like to PM us your details we would be happy to investigate this further, can you also include your name and the branch you visited in the PM?

    Thanks, 

    Evie 


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