Moved into house - old account still active

mugsymugsy

Hi 

I have recently bought and moved into a house where the previous owner had eir broadband but he has not cancelled his account so the line is still active with him.

I phoned Eir back in March and sent in a letter to cancellation department as I was instructed on the phone. This letter was sent on the 22nd March with proof that I own the property but did not hear anything back via phone or email or in the post. 

I rang yesterday (4th April) and whilst the person I spoke to was helpful he said my letter had not been received and that nothing was noted on the account and he told me to email proofofaddress@eir.ie which I did on the 4th April.

I appreciate its only 1 day but please can you let me know what the timetable of getting the line released will be.

I have spoken to comreg who told me that there should be nothing stopping you releasing the line so please can you action this asap as I am worried that this is going to continue on and at present I cant purchase any product from any provider and I know I will then have to wait a number of weeks for installation to taken place once I have placed my order.

Thanks!

Eir: Pamela

mugsymugsy wrote: »

Hi 

I have recently bought and moved into a house where the previous owner had eir broadband but he has not cancelled his account so the line is still active with him.

I phoned Eir back in March and sent in a letter to cancellation department as I was instructed on the phone. This letter was sent on the 22nd March with proof that I own the property but did not hear anything back via phone or email or in the post. 

I rang yesterday (4th April) and whilst the person I spoke to was helpful he said my letter had not been received and that nothing was noted on the account and he told me to email proofofaddress@eir.ie which I did on the 4th April.

I appreciate its only 1 day but please can you let me know what the timetable of getting the line released will be.

I have spoken to comreg who told me that there should be nothing stopping you releasing the line so please can you action this asap as I am worried that this is going to continue on and at present I cant purchase any product from any provider and I know I will then have to wait a number of weeks for installation to taken place once I have placed my order.

Thanks!

Hi mugsymugsy,


Thanks for getting in touch. I'm so sorry to hear your original request was not actioned and sincere apologies for the inconvenience it has caused you. 

Can you PM me the address details and I will follow this up.

-Pamela 

mugsymugsy

thanks PM sent!

Eir: Pamela

mugsymugsy wrote: »

thanks PM sent!

Thanks mugsymugsy,

-Pamela 

mugsymugsy

Let me know if you need me to send through details directly to you via PM or email

Eir: Pamela

mugsymugsy wrote: »

Let me know if you need me to send through details directly to you via PM or email

PM is fine mugsymugsy, I'll be back to you shortly.

-Pamela 

mugsymugsy

PM sent back with details requested.

Eir: Pamela

mugsymugsy wrote: »

PM sent back with details requested.

Thanks mugsymugsy,

-Pamela