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Landline issue

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  • 06-04-2016 12:55pm
    #1
    ChillyAngel
    Registered Users Posts: 31 ✭


    Hi there

    When I go to dial out it does an engaged tone before I get to finish the number. Broadband is fine. It's like I've been cut off, but I only paid €60 off it yesterday and the due date for the bill says the 29th.

    Thanks


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ChillyAngel wrote: »
    Hi there

    When I go to dial out it does an engaged tone before I get to finish the number. Broadband is fine. It's like I've been cut off, but I only paid €60 off it yesterday and the due date for the bill says the 29th.

    Thanks
    Hi ChillyAngel,

    Thanks for getting in touch.

    If your bill is up to date I would recommend contacting the faults team, you can contact them on 1901, option 2.

    -Pamela 


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    #3
    ChillyAngel
    Registered Users Posts: 31 ✭ChillyAngel


    Hi Pamela. Thanks, but I can't dial out.


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    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ChillyAngel wrote: »
    Hi Pamela. Thanks, but I can't dial out.
    I'm sorry to hear this  ChillyAngel


    You can also speak to our technical support team via web chat here https://www.eir.ie/chatnow/

    -Pamela 


  • Options
    #5
    ChillyAngel
    Registered Users Posts: 31 ✭ChillyAngel


    I tried that and got a message saying they were extremely busy and to check back later. Is there no way you can look at the account itself?


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    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ChillyAngel wrote: »
    I tried that and got a message saying they were extremely busy and to check back later. Is there no way you can look at the account itself?
    I can take a look into the account and check if there are any billing issues ChillyAngel however if there is a fault affected your service I would be unable to log it from here.

    -Pamela 


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    #7
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    You can still dial 1901 when in the red so its definitely a fault, call from your mobile phone and speak to faults. 


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    #8
    ChillyAngel
    Registered Users Posts: 31 ✭ChillyAngel


    Thanks Pamela. I will drop you a PM


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    #9
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ChillyAngel wrote: »
    Thanks Pamela. I will drop you a PM
    Thanks ChillyAngel,
    I'll be back to you soon.

    -Pamela 


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    #10
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ED E wrote: »
    You can still dial 1901 when in the red so its definitely a fault, call from your mobile phone and speak to faults. 
    Thanks ED E,

    -Pamela 


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    #11
    ChillyAngel
    Registered Users Posts: 31 ✭ChillyAngel


    Pamela. Just wondering if you passed my issue to the supervisor as requested 4 days ago?


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    #12
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ChillyAngel wrote: »
    Pamela. Just wondering if you passed my issue to the supervisor as requested 4 days ago?
    I'm afraid I am unable to arrange call backs from here ChillyAngel.
    I have responded to your PM.


    -Pamela 


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    #13
    ChillyAngel
    Registered Users Posts: 31 ✭ChillyAngel


    That's okay I didn't require a call back. I've replied to your PM.


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    #14
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ChillyAngel wrote: »
    That's okay I didn't require a call back. I've replied to your PM.
    No problem ChillyAngel,
    I'm going through my PM's now and will be back to you shortly.

    -Pamela 


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