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Transaction Fees SMS

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  • 06-04-2016 9:22pm
    #1
    aidanathome
    Registered Users Posts: 172 ✭✭


    Hi,
    I received an SMS yesterday (not for the 1st time) stating "Good news! Zero transaction fees in March because you kept at least EUROS in your account throughout the last fee quarter. Thanks for banking with BOI"
    However, when I check my account, I was charged current account fees towards the end of March.

    Can you explain the discrepancy here?

    Thanks


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    aidanathome wrote: »
    Hi,
    I received an SMS yesterday (not for the 1st time) stating "Good news! Zero transaction fees in March because you kept at least EUROS in your account throughout the last fee quarter. Thanks for banking with BOI"
    However, when I check my account, I was charged current account fees towards the end of March.

    Can you explain the discrepancy here?

    Thanks
    Hi aidanthome, 

    Thanks for contacting us on Boards. 

    Apologies if you received this message incorrectly. When you have over €3000 in your account for the full fee quarter you will qualify for the No Transaction fee offer however please note that you will still be charged the €5 Maintenance fee for the quarter. 

    If your fees were over the amount of €5 and you feel you have been incorrectly charged, please send your query on 365 Online. Select the Online Service Desk and the Ask a Question option for one of our colleagues to look into this for you. 

    Thanks,
    Sarah


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