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Eir modem query

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  • 11-04-2016 1:26pm
    #1
    Walshd07
    Registered Users Posts: 3 ✭


    Hi,

    Just got a final bill for 59.99 for a modem, I was never advised I would be charged for this? Can u look into this please?

    Deirdre


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Walshd07 wrote: »
    Hi,

    Just got a final bill for 59.99 for a modem, I was never advised I would be charged for this? Can u look into this please?

    Deirdre
    Hi Walshd07,


    Thanks for getting in touch.

    When closing an account you would be required to return the modem, this would be outlined in the terms and conditions here https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/eir_General_Terms_and_Conditions.pdf. "If you wish to cancel your contract under the Regulations, you must return to us any Equipment (to include any chargers or ancillary equipment supplied) to us within fourteen days of the date you provide us with written notice that you wish to cancel the contract."

    Usually a courier would contact you to arrange collection of the modem, have anyone been in contact in relation to this?

    -Pamela 


  • Options
    #3
    Walshd07
    Registered Users Posts: 3 ✭Walshd07


    Hi Pamela,

    No one was in contact to arrange this? Can u pass on my details to relevant department, or give me a number to contact?

    Best regards
    Deirdre


  • Options
    #4
    Walshd07
    Registered Users Posts: 3 ✭Walshd07


    Any ideas Pamela?


  • Options
    #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Walshd07 wrote: »
    Hi Pamela,

    No one was in contact to arrange this? Can u pass on my details to relevant department, or give me a number to contact?

    Best regards
    Deirdre
    No problem Deirdre, Can you PM me your account number and I'll check this.


    -Pamela 


  • Options
    #6
    nelley
    Registered Users Posts: 1 ✭nelley


    Walshd07 wrote: »
    Hi,

    Just got a final bill for 59.99 for a modem, I was never advised I would be charged for this? Can u look into this please?

    Deirdre
    Hi Deirdre, I just got the same bill. I chatted to a rep online at their web site (Just this morning). I asked the question "Why should I pay for your equipment?" The reply I got was swift. They apologized and told me they would credit my next bill with a full refund. €59.99. Be sure to have a copy of the conversation sent to your email. 


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