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Fault logged - no Eircom response

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  • 14-04-2016 5:58pm
    #1
    markjbloggs
    Registered Users Posts: 293 ✭✭


    Hi,
    I logged a fault via your support page on Monday, regarding poor TV and Broadband signal quality from 8-10pm every evening.  This was logged Monday - I have yet to receive a response.

    Can you expedite?

    Thanks
    M


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    markjbloggs wrote: »
    Hi,
    I logged a fault via your support page on Monday, regarding poor TV and Broadband signal quality from 8-10pm every evening.  This was logged Monday - I have yet to receive a response.

    Can you expedite?

    Thanks
    M
    Hi markjbloggs,


    Thanks for getting in touch.

    The standard fault lead time is three working days however usually issues such as this would need to be troubleshooted first with the technical support team. Have you contacted them in regards to this?
    Please feel free to PM me your account number and I will check the status of this at the minute.

    -Pamela 


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