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Update Eir bundle - being overcharged

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  • 15-04-2016 12:58am
    #1
    Flaccus
    Registered Users Posts: 3,971 ✭✭✭


    Hi,

    I added a 2nd mobile phone to my Eir  bundle today in store and the price was 20 euro a month for first 60 months ....so with 2 mobiles (2 x 20 euro, 1st one is still within the promotion period) and fibre (45 euro). That comes to 85 euro a month.

    This evening I received a confirmation email from Eir which lists the mobile tariffs correctly but the overall promotion price is 95 euro, which is not what was agreed.  It looks like my fibre has been increased for no reason. I have always paid 45 euro a month for this and don't expect for it to be increased. Could you please look into it for me if I PM on the details.

    thanks


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Flaccus wrote: »
    Hi,

    I added a 2nd mobile phone to my Eir  bundle today in store and the price was 20 euro a month for first 60 months ....so with 2 mobiles (2 x 20 euro, 1st one is still within the promotion period) and fibre (45 euro). That comes to 85 euro a month.

    This evening I received a confirmation email from Eir which lists the mobile tariffs correctly but the overall promotion price is 95 euro, which is not what was agreed.  It looks like my fibre has been increased for no reason. I have always paid 45 euro a month for this and don't expect for it to be increased. Could you please look into it for me if I PM on the details.

    thanks
    Hi Flaccus,


    That's no problem, please feel free to PM me the account number :)

    -Pamela 


  • Options
    #3
    Flaccus
    Registered Users Posts: 3,971 ✭✭✭Flaccus


    Thanks Pamela.  I just sent a PM.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Flaccus wrote: »
    Thanks Pamela.  I just sent a PM.
    Thanks Flaccus,

    -Pamela 


  • Options
    #5
    Flaccus
    Registered Users Posts: 3,971 ✭✭✭Flaccus


    Hi Pamela,
    Just got issue resolved with customer service and an extra 5gb data. Thanks.


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Flaccus wrote: »
    Hi Pamela,
    Just got issue resolved with customer service and an extra 5gb data. Thanks.
    No problem Flaccus, Thanks for letting me know :)

    -Pamela 


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