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Issue with returning Amazon Purchase ... Next steps ?

  • 16-04-2016 3:12pm
    #1
    darraghdog
    Registered Users Posts: 14 ✭


    Hi,
    I appreciate any help with this difficult situation... it was the most expensive online purchase I made.

    We ordered a Apple Macbook (~800 pounds) from a seller on Amazon call Da Tech Pro. They delivered the wrong item (11 inch instead of 13 inch).

    Da Tech Pro (through amazon) gave an address to return to, but did not give a shipping label. We returned it, and the item was returned right back to us. In ensuing discussions we engaged Amazon who followed up through there A-Z protection program and found that An Post delivered to the wrong address (ie. to the sender). So it went all the way over to UK and a UK sorting off us must have sent it right back to us. an Post are investigating now, as it cost us 40 Euro registered post. After this Amazon said we were on our own and must return the item...

    We returned the item again, and now have a proof of delivery docket signed from the Da Tech Pro address. However now Da Tech Pro said they did not recieve the item and have not responded since a week ago and Amazon are not responding since two days ago.
    A complication is that we used a parcel motel address to recieve the item, and Da Tech Pro is a seller in the UK (ordered through Amazon).

    Can anyone advise what our next step is ? Is there an agency in Ireland who can assist us with this. Or is there any other recourse ?

    Many Thanks,
    Darragh.


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