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Text not received to add a payee

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  • 18-04-2016 2:45pm
    #1
    jcn50
    Registered Users Posts: 22 ✭


    Hi Guys,


    I have tried 3 times now to add a payee, even entered random security code to get it re-sent: still no SMS received... Can you please check your server and make sure the texts are sent?...

    Thanks!

    Regards.


Comments

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    #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    jcn50 wrote: »
    Hi Guys,


    I have tried 3 times now to add a payee, even entered random security code to get it re-sent: still no SMS received... Can you please check your server and make sure the texts are sent?...

    Thanks!

    Regards.
    Hi jcn50, thanks for getting in touch and sorry to hear you haven’t received your security code for activating your new payee.
     
    Please can you check that your message inbox is not full and then power off your mobile before turning it back on. 
    Also make sure that you’ve got good network coverage and if you’re abroad at the moment check that you’ve international roaming enabled.
     
    If you’re still not receiving your security codes, please call 0818 365 365 and one of our advisers will be able to look into this further for you.
     
    Let me know if you need anything else.
     
    Thanks

    Nicola


  • Options
    #3
    jcn50
    Registered Users Posts: 22 ✭jcn50


    Hi again Nicola,


    No: I have tried everything but to no avail. I can receive texts from other persons without a problem, except 365online for adding that payee. I am currently aboard and if the issue persists when I try again at home, I will call you.


    Regards.


  • Options
    #4
    jcn50
    Registered Users Posts: 22 ✭jcn50


    Hi again all,

    This is to confirm that coming back from abroad fixed the problem, and the text was received instantly. My theory is that BOI is having security restrictions when connecting from other countries//


  • Options
    #5
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    jcn50 wrote: »
    Hi again all,

    This is to confirm that coming back from abroad fixed the problem, and the text was received instantly. My theory is that BOI is having security restrictions when connecting from other countries//
    Morning jcn50, thanks for getting back to me and I'm glad to hear that you've received your security code.

    If you do have any further issues with this please let me know.

    Thanks

    Nicola


  • Options
    #6
    Ranjo
    Registered Users Posts: 446 ✭✭Ranjo


    jcn50 wrote: »
    Hi again all,

    This is to confirm that coming back from abroad fixed the problem, and the text was received instantly. My theory is that BOI is having security restrictions when connecting from other countries//
    I can give some additional insight. The SMS is not just blindly sent to the number. I got a new SIM card recently (same number, just a new SIM) and BOI needed to do something internally to enable the SMS message to go through. It was able to detect some change at my end.

    Thought it was quite clever actually, I don't know more than that in terms of what happened technically.


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