Worst companies for customer service in Ireland/on boards?

P_1

esforum wrote: »

it gets annoying when tey keep making the same pointless, off topic and irelevent comments over and over again

Then listen to some Pantera. Don't take it out on the poor sap who has to listen to your whinging.

triple nipple

The_Valeyard wrote:

They renamed the company to 'eir' as they were too lazy and incompetent to say 'eircom'. Give it 5 years and the company will simply be called 'eh' as in eh, can't be bothered.

In what way does that answer the question you were asked?

Discodog

seamus wrote: »

When looking at any online customer service forum, you have to remember two things:

1. Happy customers don't post. And no company has 100% happy customers.

2. The forum format gives some people the confidence to go on rants that they wouldn't have the balls to say over the phone.

3. You will see the same people complaining continually. There's a good chance they're not being treated poorly, they just have an unreasonably high expectation of service providers and will be ranting at them over a five minute outage, even if it's not their fault.

Three's customer service isn't good. Not terrible either, but I wouldn't rate it good. UPCs used to awful for wait times, but perfectly good once you got through.

The actual service itself is great though from both companies as far as I'm concerned.

This happens a lot on the Three forum. Not because of high expectation but because the problems never get resolved. For example I was told, on the forum, that there was a fault in my area that would be fixed soon. That was 3 months ago.

Three are in a different league as far as I am concerned. They simply don't care. As long as they can continue to persuade new people to join by making false claims, they don't care about the people who get a bad service.

VW 1

seamus wrote:

2. The forum format gives some people the confidence to go on rants that they wouldn't have the balls to say over the phone.

seamus wrote:

Three's customer service isn't good. Not terrible either, but I wouldn't rate it good. UPCs used to awful for wait times, but perfectly good once you got through.

seamus wrote:

The actual service itself is great though from both companies as far as I'm concerned.

My experience is probably different to yours but I have opened a thread on the VM talk to forum as a result of being overcharged on my normal bill when a discount should have been received.

No ability to provide updated billing info according to the agent and no documentation of new co tract despite it being demanded. This contravenes Irish and EU law.

This is one of 4 issues I have had since joining 9 months ago, it seems the tactic behind VM customer service is to frustrate the customer to the point of just accepting the issue as opposed to trying to get it resolved through the abysmal customer service provided.

P_1

seamus wrote: »

When looking at any online customer service forum, you have to remember two things:

1. Happy customers don't post. And no company has 100% happy customers.

2. The forum format gives some people the confidence to go on rants that they wouldn't have the balls to say over the phone.

3. You will see the same people complaining continually. There's a good chance they're not being treated poorly, they just have an unreasonably high expectation of service providers and will be ranting at them over a five minute outage, even if it's not their fault.

Three's customer service isn't good. Not terrible either, but I wouldn't rate it good. UPCs used to awful for wait times, but perfectly good once you got through.

The actual service itself is great though from both companies as far as I'm concerned.

Very fair analysis. It is often quite difficult to effectively troubleshoot someone's issue when they post about it online too, mainly due to the ranting nature of the post in question.

dudara

I'll be perfectly honest, and say that I don't have any issues with many of the companies named here, with which I have accounts, have flown etc.

Customer service has a lot to do with karma in my opinion

Isolt

Vodafone are brutal. I currently have a mobile contract with them as well as the broadband contract. Our modem broke down after 5 weeks and they sent a replacement. The replacement was also faulty and broke 10 days later. They won't let us cancel our contract as they ''have upheld the contract by attempting to solve our problems''.
Cannot wait to be finished with them. Never again.

AES are also awful. Very overpriced and impossible to actually speak to a human on the phone rather than an automated menu.

Elemonator

Virgin Media are having serious problems at the minute it seems!

Vandango

5rtytry56 wrote: »

Agreed about Paypal. I am locked out of my paypal account permanently, because I forgot my password and the answers to the questions I chose have been forgotten as well by me.

If you forgot the answers to the security questions that you yourself chose, then you deserve to be permanently locked out of your account.

qo2cj1dsne8y4k

I moved my phone from o2 to 3 after the takeover, because I was paying 60 euro for a package with 5gb internet when I could get all you can eat data for 20 euro a month. When it sounds too good to be true it probably is.
From the very first day I had nothing but problems, they completely screwed up the porting of my phone and I was almost two full days with no working phone.
The first day during port they left me on the support line for almost an hour until the woman "just saw" an email telling her the system was down.

I had 4G but in reality most of the time my coverage was gprs (even in Dublin 2)
They wanted me to download an app to test the speed with an Internet connection not even enough to send an iMessage.

They were so unhelpful. Blamed the sim, replaced the sim,blamed my phone (that worked perfectly before switching over) blamed the structure of my house, blamed the commute on the train.

I was carrying around a wifi dongle from another company in order to use my phone.

On one occasion I called up to ask why was I paying for a service I couldn't use. I was told I wasn't paying for it, three was giving it to me.

Having support staff with a basic level of understanding the English accent wouldn't go astray

Missymoohaa

P_1 wrote: »

Rather than berating the poor unfortunate at the other end of the line would it not have been a more productive use of both of your time to actually work on resolving the issue?

Yes, tried that 4 months in a row, but then it just got annoying. Customer service very abrupt and to be honest clueless. It was a fair comment I thought and not said aggressively. So take from that what you will, maybe you enjoy having a couple of extra hundred taken from your account without any good reason and even worse when the reps can't explain why, assure you it will be credited each month but never is.

jonnny68

3 Ireland or is that India, never again, fuc*ed me around for months, i gave them enough warnings i was going to just walk away , every month they said it wouldnt happen again and nothing changed so just walked away, if you can actually understand what they are saying as well thick Indian accents, noooooo sir we have no reported trouble in the Dublin 7 area, how the fu*k would you know your thousands of miles away in India, im standing here and cannot get a signal, reboot your phone..ehhh yeah right that's really gonna work isnt it.

absolute clowns.

Boskowski

Every single one of them really. Due to 'process (cost) optimisations' customer service in general these days follows the same theme.

Don't actually give the customer any non-electronic contact details in the first place.
Let the customer follow a web workflow of Q&A before he can get a phone number (if they're lucky). Workflow essentially designed to get rid of you.
On the phone then follow another workflow of Q&A before may or may not be put through to someone. Workflow again designed to get rid of you.
And that someone then goes with you through another predetermined workflow. He or she will be a robot soon too. And wants to get rid of you.

You don't speak at any stage to an actual human being but to some rather simple and weird sort of corporate hive-mind with social deficiencies.

The Randy Riverbeast

Google, had to set up google wallet to buy something and this got me locked out of my account. I had to fill out a contact form and live chat was blocked to me and the phone number was for the US. Once a day I would get a reply asking for something and I would send it to them for them to say they need me to send what I just sent.

Estate agents are also awful to deal with when you have a problem.

The_Valeyard

triple nipple wrote: »

In what way does that answer the question you were asked?

I do not believe I was asked a question, just jumped in with a rant.

RayM

My experience with Eircom was 100% negative. Their customer service representatives (over the phone, via email and on Boards) were so hilariously useless that I almost felt I was being deliberately trolled by them. After two official complaints mysteriously disappeared, I eventually cancelled the contract - which took three attempts because their "systems were down" (kind of bizarre, given the nature of their business). I refused to pay the early cancellation fee, because they had already received too much of my money. Their debt collectors (Buchanan Clark and Wells) are notorious bastards, but I found them far more helpful than Eircom. I basically told them how much I had already paid Eircom for an almost non-existent service, and that if they'd like to go to court, I'd be very happy to do so. They said they'd pass the case back to Eircom. That was five months ago, and I haven't heard anything from them since. I still get a monthly bill from Eircom, and the occasional text message, warning me that my (already cancelled) service is in danger of being suspended.

I'm sure lots of people have perfectly fine experiences with Eircom. When stuff goes wrong though, it tends to spiral into awful weirdness.

murpho999

turnikett1 wrote: »

My bag was barely overweight. It still fit more or less just fine, maybe had to give it a little extra tug. Do you really think having to pay €50 for that is fair? Do you also think it's fair to have to pay €50 PER instrument, PER flight, regardless of the weight or size of the instrument? I'm moving back to Ireland in 3 weeks, and I'm bringing home 2 instruments. Ryanair are the only place that do flights to Shannon, and even then I have to change in London. That's a total of €200, just to bring two instruments home. The flight itself is only €30. Do you honestly think that's good customer service?

I have an accordion, ok quite cumbersome I don't mind paying it, even both ways... But a small fiddle that I can easily bring on board, especially when I'm not bringing on any other hand luggage? Ridiculous if you ask me.

Also, Local Property Tax... I'd know, I had to work for them Atrocious.

If your bag is overweight then it's your problem as you know the limit before hand and you should weigh your bag. If it's barely overweight as you say then take some clothing items out and carry them on board.

As for musical instruments, it's steep prices not poor service is your issue.
They clearly don't want people to bring them as they take up space, need special handling and delay turnarounds.
You really have to understand how Ryanair works, streamlined processes, fast turnarounds leading to planes in the air as much as possible making money rather than sitting on the ground.
An accordion would be larger size than normal hand baggage so you have no complaint there.

As you know before hand, then maybe you can send them ahead by post or courier.

murpho999

Boom_Bap wrote: »

Vodaphone - I've had no problems with the service I've had with them in the 17 years I've been with them (started as eircell). It's the cold calls that happen every couple of weeks.

Rep: "Boom_Bap as a valued customer we would like to offer you this amazing thing, can you just confirm your name and address for me"
Boom: "Nope, I will not give personal info over the phone on a cold call"
Rep: " But I'm from vodaphone"
Boom:"I can say I'm from Vodaphone as well, how about you give me your address and bank details"
Rep ....
eh....
....
....
Boom: "Thanks for calling"

Yes, I had this with Vodafone too. Who are Vodaphone?:D

Also, had it with Sky, ringing me and asking me to verify my details and password and when I refused as I had no idea who they were then they get stroppy saying they're from Sky.

Ridiculous procedure that goes against all security advice that all companies should address.

esforum

P_1 wrote: »

Then listen to some Pantera. Don't take it out on the poor sap who has to listen to your whinging.

so what do you suggest when the company keeps sending me letters that I owe them money?

email? Abouut twenty times
call? Eh thats why we ended up at emails
Forum? Yep, both their own and boards.ie

do you have a direct line to the CEO of Eir and is his title CEO & customer service?

Do you not think that maybe, just maybe theres a reason why after 5 pages we see the same company names popping up? Hopw many people have said Eircom / Eir now?

gusroo86

Virgin media without a doubt

Terrible customer service, am waiting on a call back from the 22nd of March, have spent at least 8hours onto their Philippines call centre chasing it up and have lodged complaints about complaints at this stage, advised I should be contacted in 48hrs still nothing. I have talked to maybe 15-20 ppl through various methods in the last mnt. In the interim if you don't pay your bill ( the only leverage you think you may have) they just cut your service. You have to wait for them to contact you regarding complaints I'm waiting nearly a mnt now and have lodges 4.

Regarding my experience to date with VM. I have experienced difficulty in logging a complaint on the 8th of April the customer service agent infact refused to take my complaint initially and said I had to do it online, the online method also proved difficult with 'page not found' etc., staff speak poor English which doesn't help.Refusal to escalate call to senior member of staff or manager was another area that proved onerous, refusal to issue a complaint case number has also happened,

VM should be aware at this stage the number of similar complaints especially on online forums even customers have went to the lengths of uploading conversations online on YouTube. VM should be ashamed.

I guess there in the business of frustrating there customers into accepting. You are constantly passed from one department to the next when you ring. It has improved impossible to talk to anyone in authority. Even tough they essentially break the terms of the contract you can't walk away as you could be blacklisted from a credit rating perspective from their incompetence, once something is out of the norm, ie a problem, there is no way out of it it seems, you keep having to pay and hope they fix it!

seamus

VW 1 wrote: »

My experience is probably different to yours but I have opened a thread on the VM talk to forum as a result of being overcharged on my normal bill when a discount should have been received.

This is one of 4 issues I have had since joining 9 months ago, it seems the tactic behind VM customer service is to frustrate the customer to the point of just accepting the issue as opposed to trying to get it resolved through the abysmal customer service provided.

Yep, and this is kind of my point. Happy customers tend not to post.

I had an outage with UPC last year that turned out to be dead hardware in the junction box outside my house. By the time I'd gone through the checking spiel on the phone with the agent and had an engineer come out, we'd been without TV or internet for five days.
The day after it was fixed I called them up and asked for a credit on my account for those five days, and it was applied, no quibbles.

After moving house I couldn't get my phone to work. Agent went through the troubleshooting steps with me on the phone, confirmed the handset was probably dead. Bingo-bango brand new handset arrived by courier two days later. (Turned out the handset was fine, I was just being an idiot)

So, yeah, everyone has their different experiences. And this is why you shouldn't rely on customer experience an online complaints forum to get a feel for what the servcie is like.

I always dread ringing UPC/VM customer support, but only because I know I'll be twenty minutes on hold before anyone picks up.

Three have the opposite problem; you get through quickly, but you have to ringn 4 or 5 times to get an agent who actually knows how to fix the problem. Ringing up as a business customer is hilarious. You will get a completely different answer for the same query depending on who you talk to.

Dave0JV

I had a bad experience with nightline and virgin media not so long ago. I had ordered broadband for a new house I was moving into and all seemed grand got the dispatch emails got the texts all fine. Left work at lunch to wait for the package to be delivered since the text had said it'll be there between 12 and 1. I rang nightline at half 2 to ask had there been a problem as on their package tracker it said it had been delivered which obviously it hadn't. I was told theyd got a notification at half 12 from virgin media to cancel it and that they couldn't do anything else I had to ring virgin media to find out more. Grand so far apart from the extra hour and a half I missed from work because nobody thought to message me that it had been cancelled. I then rang virgin media to be told "we don't handle delivery enquiries, contact nightline" which was repeated when I pointed out it had been nightline that had sent me to them. Three weeks later I got an email to say my account was going to be cancelled. This is despite the fact that I hadn't gotten in contact with them after the yoyoing between them and nightline. I them had to ring them up to get them to uncancel the account and finally send out the box. All in all it took about 4 weeks to get it all sorted which is way longer than I'd hoped

SB_Part2

Virgin are shocking when something goes wrong.

Boom_Bap

seamus wrote: »

Yep, and this is kind of my point. Happy customers tend not to post.

I had an outage with UPC last year that turned out to be dead hardware in the junction box outside my house. By the time I'd gone through the checking spiel on the phone with the agent and had an engineer come out, we'd been without TV or internet for five days.
The day after it was fixed I called them up and asked for a credit on my account for those five days, and it was applied, no quibbles.

After moving house I couldn't get my phone to work. Agent went through the troubleshooting steps with me on the phone, confirmed the handset was probably dead. Bingo-bango brand new handset arrived by courier two days later. (Turned out the handset was fine, I was just being an idiot)

So, yeah, everyone has their different experiences. And this is why you shouldn't rely on customer experience an online complaints forum to get a feel for what the servcie is like.

I always dread ringing UPC/VM customer support, but only because I know I'll be twenty minutes on hold before anyone picks up.

Three have the opposite problem; you get through quickly, but you have to ringn 4 or 5 times to get an agent who actually knows how to fix the problem. Ringing up as a business customer is hilarious. You will get a completely different answer for the same query depending on who you talk to.

I posted here earlier about being cold called, but in relation to customer support, the few times I've had to call UPC i've anticpated that I would need to wait, I guess with that attitude I managed to deal with the wait better. But they have been lovely and sorted out my problems.
I don't think I've had any problems when I've called them to be honest.....the frustrating thing is that as i am a small bit of a nerd, I've done alot and more of the troubleshooting they want done and they want to redo it. But I understand it's part of their way of doing things.
I think that given I've worked in support I've a bit more understanding.

skipper_G

Has to be Eir for me, had a 12 month contract for phone and broadband which turned out to be the single most draining customer service experience I've ever had. Every bill from the first month to the last was incorrect, because they made a mistake and put me on a different package to what I actually signed up to. 3 customer complaints because the first and second just disappeared from the system, never once did the promised call back from an agent, supervisor, etc; ever happen, not once. I always ended up calling them back. I've never been treated with such absolute contempt by a company, it's like they resented me taking issue with them for not fulfilling their obligations as a service provider.

TLDR; Eir customer experience bad, like being poked in the eyeballs with rusty nails bad

++ Vodafone & UPC have always have been grand for me though

silly

Three made my cry when trying to cancel the internet after 2 days as it didn't work atall - he was trying to tell me it was working..when it wasn't.

rainbow kirby

AIB, feels like every time I have to deal with them it's going to involve me wanting a bottle of vodka as soon as I get off the phone or leave the branch. Also the 10-4 opening hours in a lot of branches can fcuk right off.

I never got good customer service from any bank though until I left Ireland, Lloyds have been pretty good here. Even when they sent me out a new debit card in my married name without contactless it was sorted within a few days after a quick call, and they're open until 6pm and on Saturdays.

Discodog

The test of customer service isn't the number of happy customers. It's about how they resolve problems.

The amount of misinformation & at times outright lies, from Three is unacceptable.

Mesrine65

Deleted User wrote: »

Netflix is on in my house 4-5 hours a day. No problems, on Virgin. Is it only in some areas?

smash wrote: »

No, but at certain times you'll notice they'll decide that it's time for you to stop enjoying netflix and hit you with a picture that looks like it came from a video camera from the 70's.

http://www.thejournal.ie/virgin-netflix-speeds-2596147-Feb2016/

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=3103&CURRENT_CMD=SEARCH&CONFIGURATION=1003&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

Trent Houseboat

Lidl are pretty shocking.
They usually wait until they see me coming to a nearly empty till and then start saying they're closed.

This morning I had a novel incident where I was fourth in a queue and another till opened so I moved to the other queue and was second in line. But it soon transpired that there was no staff to work the till, just opened it and walked off. When the person behind me in the original queue was checked out, I left my intended purchases on the belt and went to Tesco.

Their policy seems to be an exercise in queue shortening and not expediting the check out process.

Chain Smoker

Trent Houseboat wrote: »

Lidl are pretty shocking.
They usually wait until they see me coming to a nearly empty till and then start saying they're closed.

This morning I had a novel incident where I was fourth in a queue and another till opened so I moved to the other queue and was second in line. But it soon transpired that there was no staff to work the till, just opened it and walked off. When the person behind me in the original queue was checked out, I left my intended purchases on the belt and went to Tesco.

Their policy seems to be an exercise in queue shortening and not expediting the check out process.

But did they ring their bell? It's one thing saying another till will open, but it don't mean **** until they ring their bell to summon someone from the dairy section.

Eircom used to be terrible, have to say I've had nothing but positive experiences with their online customer service though. Very direct and seem to have a decent supply of resolution options available for whatever comes up.

Vodafone's online team are notably less well informed or proficient in english and they make it pretty awkward for you to be able to resolve issues you have on your phone unless you have their app installed. Said app has a junky built in keyboard so you've to type the non-swipey way.

buck65

Bank of Ireland business online, frequently a 20min wait to talk to someone, usually they're good but 20 feckin minutes!?
Lidl are a disaster.

QuiteInterestin

buck65 wrote: »

Bank of Ireland business online, frequently a 20min wait to talk to someone, usually they're good but 20 feckin minutes!?

Spent over an hour on hold (and €28 credit) to Bank of Ireland recently :mad::mad:

weldoninhio

Three have to have the most stupid CSAs. A few months ago I downloaded an app that looks at your phone usage (calls, messages, data) then compares the different companies deals to find the best contract for you. I'm with three and they had a plan that was half the price of the one I'm on and would have worked for me. I IMed them and was told that this plan was only for new customers, which was fair enough.

I explained why I was looking to switch and asked if they had anything else lower than what I was on that would suit me. My average bill was €60, think I'm on €45 a month plus €9 insurance, over the previous 12 months.

The first "suitable" package he came back with was €80 a month. I explained that this was €20 over the average that I was paying now. His logic was that one month my bill was €86 and that this would ensure that this never happened again. The next one was €70 a month. I gave up after that. I honestly should have invoiced them for wasting my time.

pragmatic1

During the boom, your generic corner shop or service station had a lot of very rude, usually fat, moody, teenage girls. That's why I'm a fan of self service stations at shops now. Said "employees" used to charge you for a bag and then basically throw it at you before you pack it yourself.

Up north even before they started charging for plastic bags, the cashiers would usually pack your bags for you. They also tend to have better manners.

diomed

It might be my old school.
Today I phoned them about the noise pollution - loudspeakers full blast all day.
I phoned in the morning asking them to lower the noise. They did for a while then sneekily raised the levels.
I phoned again four hours later. They said they weren't going to listen to my complaint and hung up.

pragmatic1

P_1 wrote: »

Remember that companies devalue their customer service departments. Often the reps at the coalface are the last to know about anything from a company perspective yet the first to know when things go wrong for the customer. They are often criminally under-resourced.

I used to have a role in customer service for a few different phone companies. I actually didn't mind it, but you have to be thick skinned. The constant abuse gets to some people when they take it personally.

I used to feel bad for the customers though because some phone companies literally just tell customers what they want to hear and then completely ignore the issue once the customer hangs up.

Radharc na Sleibhte

buck65 wrote: »

Bank of Ireland business online, frequently a 20min wait to talk to someone, usually they're good but 20 feckin minutes!?
Lidl are a disaster.

Absolutely Bank of Ireland in general but their business section is just the pits. They hate their customers. They genuinely do.

Kivaro

turnikett1 wrote: »

Also, Local Property Tax... I'd know, I had to work for them Atrocious.

Totally agree about the LPT crowd.
They will not answer e-mails except to advise you to use their secure portal for questions.
And when you submit queries on their portal, they never respond to them.
So you send an e-mail to them about it, and they tell you to use the online portal to ask the question about why they are not responding to questions.

Your tax Euros at work folks!

Charles Babbage

Radharc na Sleibhte wrote: »

Absolutely Bank of Ireland in general but their business section is just the pits. They hate their customers. They genuinely do.

Their branches aren't much better.

Pawwed Rig

Kivaro wrote: »

And when you submit queries on their portal, they never respond to them.

That sounds like Revenue in general. Everytime I submit a question to them I have to call them and ask them if they got the message. 100% of the time it is a No

Sheep Lover

[Deleted User] wrote: »

Netflix is on in my house 4-5 hours a day. No problems, on Virgin. Is it only in some areas?

How is Netflix on in your house for 4-5 hours per day! ?

There's hardly enough decent content on it for half an hour a day.

K-9

Pawwed Rig wrote: »

That sounds like Revenue in general. Everytime I submit a question to them I have to call them and ask them if they got the message. 100% of the time it is a No

Find Revenue not bad for customer service, seen worse in the private sector.

You need to write names, numbers and conversations down! They don't want to give anything away in conversations, understandably enough.

I know a couple of people who went into them after the tax year ended and came out with tax refunds they never expected,, so not too shabby at all! Tax refund Companies would take a nice chunk of that otherwise.

Pawwed Rig

Yeah they will talk to the gen pop about income tax. VAT or CT issues usually have to go through their secure email/My enquiries.

osarusan

Charles Babbage wrote: »

Their branches aren't much better.

Indeed.

"You want to create a direct debit? Have you set up online banking?"

"You need to transfer money...have you set up online banking?"

"You're having a heart attack? Try online banking."

poa

Lidl and Aldi, I don't like the long queues then being rushed like mad when I do finally get to be served; so never shop in them. Always Tesco now where my next door neighbour works on the till and it's a mellow experience.
I was tied to an 18 month Eircom contract, with breakdown problems and no customer service. The day my contract expired, I tried to cancel it; by phone, email, writing. After the second time round, they did what I asked. Vodafone are cheaper and I have had no breakdowns, and no customer service problems.
AIB, I closed my account with them the day I queued 45 minutes on my one hour lunch break to lodge a cheque. The self service machine was out of order, and they had cut down from 2 cashiers to 1. I then opened a Bank of Ireland account, and they went the same way. They want my money, but not me as a customer. I don't want machines, online/telephone banking; I want a human to deal with my problem in person. I just closed my account with them, and now have a post office account. I find the An Post staff sound, and I know them well as I collect my dole from them every week. It's more of a human touch, focussed on customer service.
All things considered, I find customer service to be better in the North. There are exceptions, but I have to say that retail workers in the North tend to be more focussed on customer service.
I do pity the retail workers on minimum wage, and zero hour contracts though, so I don't expect more than the minimum from them as a result. One pays peanuts, and one gets monkeys; that's a given.
I don't ever call any call centre/helpline in Ireland, as these just make me feel angry and frustrated. I learned a long time ago its not worth it. If I can't fix the problem myself, I just give up; rather than wait for ages on hold to speak to someone that either doesn't give a fk, or is no help at all.
I think Ireland is still in the Celtic Tiger with regard to zero customer service. One has to accept that is the reality, one cannot change it so its not worth raging over.
AIB and BOI p.issed me off, so I just voted with my feet and am happier banking with An Post. Its the only way to deal with these upsets.
With things improve? Probably not. Its a shame, as when one gets good customer service its a really good feeling, and make one loyal to the company. Not to mention the repeat business from word of mouth referrals.
Another bad one was 123.ie, they tried to pump up my premium from 650 Euro per year to 2,250 Euro, despite having 6 years no claims bonus. Post Insurance matched my 650 premium so I went with them. I think above all, insurance in Ireland has to be the biggest rip off, and the worst customer service of them all. For me they represent everything that is wrong with customer service in Ireland at present.