when will Eir get it right?

perry stanley

After coming across this site I am in the hope I will get at least a reply ,since our ordinary mail has not been answered. We have been plagued with faults , poor service and despite being told on numerous occasions that Eircom would get back to us, not 1 call has been made. Idle promises of better service,followed by recommendations we needed to change our package , all failed to deliver. Our service (broadband) continued to be dismal. We have been loyal customers for over 25 years and always paid our bills, we are fed up and no longer wish to put up with this treatment any longer.
We wrote more or less the same 28th Mar and we have not even had a reply. More of the same. I note our landline no longer works and assume the message has finally got through, but am left guessing as has been the case with over 6 months now in regard to different dealings. What an utterly disgraceful way to do business. A little good old fashioned courtesyis too much to ask I guess.

eir: Tracey

perry stanley wrote: »

After coming across this site I am in the hope I will get at least a reply ,since our ordinary mail has not been answered. We have been plagued with faults , poor service and despite being told on numerous occasions that Eircom would get back to us, not 1 call has been made. Idle promises of better service,followed by recommendations we needed to change our package , all failed to deliver. Our service (broadband) continued to be dismal. We have been loyal customers for over 25 years and always paid our bills, we are fed up and no longer wish to put up with this treatment any longer.
We wrote more or less the same 28th Mar and we have not even had a reply. More of the same. I note our landline no longer works and assume the message has finally got through, but am left guessing as has been the case with over 6 months now in regard to different dealings. What an utterly disgraceful way to do business. A little good old fashioned courtesyis too much to ask I guess.

Hi perry stanley,

Thanks for getting in touch.
Sincere apologies, we aim for a high level of care and we're so sorry to hear you have had this experience.
I'm more than happy to look into this should you wish to PM me your account number.

-Tracey

perry stanley

I am having one hell of a time trying to find a way to PM. Bear with me, I will get there:angel:

eir: Stacey

If you click on our profile it will give you an option to private message. Stacey

perry stanley

The www.boards.ie page isn t working
www.boards.ie redirected you too many times.
Thats what I have been getting every time I try, (even though I have been redirected once on clicking on my profile) no matter what time of day or week + believe me I tried. But i am hopeful:D

eir: Ciara

I am very sorry to hear this Perry Stanley.

Can you try doing this on another browser and let us know if this works? 

-Ciara

perry stanley

eir: Ciara wrote: »

I am very sorry to hear this Perry Stanley.

Can you try doing this on another browser and let us know if this works? 

-Ciara

I may be lucky  as i went to the old set up and managed to send details

eir: Stacey

No Problem. We will look into this & be back to you shortly. Stacey

eir: Stacey

perry stanley wrote: »

eir: Ciara wrote: »

I am very sorry to hear this Perry Stanley.

Can you try doing this on another browser and let us know if this works? 

-Ciara

I may be lucky  as i went to the old set up and managed to send details

Can you verify who you PM'd in relation to this? Stacey

perry stanley

eir: Stacey wrote: »

perry stanley wrote: »

eir: Ciara wrote: »

I am very sorry to hear this Perry Stanley.

Can you try doing this on another browser and let us know if this works? 

-Ciara

I may be lucky  as i went to the old set up and managed to send details

Can you verify who you PM'd in relation to this? Stacey

Tracey ,it was the original reply i had been trying to send and did not change the name.

eir: Stacey

No problem. If you would like to copy & paste the PM to myself here I can have a look into this as Tracey is not available today. Stacey

perry stanley

eir: Stacey wrote: »

No problem. If you would like to copy & paste the PM to myself here I can have a look into this as Tracey is not available today. Stacey

Hi Tracey, 
At long last, my apologies for delay , just could not get it to work so went to old set up and hey bingo.
So account is


I note the phone no longer works since some time last week so even though no response has been sent/received to our request sent at the end of March, disconnection has taken place, 
Again a little communication would not be too much to ask.
Regards P

eir: Ciara

[font=Verdana, sans-serif]Hi Perry Stanley,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thank you for your post, I would suggest however you remove your account number for your own security purposes as you have posted this publicly.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I have checked your account for you however and I can see you were migrated from one system to another on the 17/02.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I cannot see any issues with your landline and it is still fully activated.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Unfortunately we are unable to troubleshoot these issues from here so you would need to contact us directly to speak with someone.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]You can contact our technical support team on 1890-260-260 or freephone 1901 and the guys will be more than happy to assist you.[/font]


[font=Verdana, sans-serif]I am very sorry for the inconvenience caused.[/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif]-Ciara[/font]

ibFoxer

I wonder can we get a mod to remove the details of this users account info before some unscrupulous sort goes to town on it?

perry stanley

Think I managed it , I thought I had done a pm.

perry stanley

eir: Ciara wrote: »

[font=Verdana, sans-serif]Hi Perry Stanley,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thank you for your post, I would suggest however you remove your account number for your own security purposes as you have posted this publicly.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I have checked your account for you however and I can see you were migrated from one system to another on the 17/02.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I cannot see any issues with your landline and it is still fully activated.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Unfortunately we are unable to troubleshoot these issues from here so you would need to contact us directly to speak with someone.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]You can contact our technical support team on 1890-260-260 or freephone 1901 and the guys will be more than happy to assist you.[/font]


[font=Verdana, sans-serif]I am very sorry for the inconvenience caused.[/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif]-Ciara[/font]

The landline doesnt work and has nt for some days at least. No incoming calls or out ,not that we want to. So why have they replied to the letter? What if I send a copy? I dont need support . We want them to acknowledge the letter in which we no longer wish to put up the treatment. All told in the letter. Not even a call ?

perry stanley

perry stanley wrote: »

eir: Ciara wrote: »

[font=Verdana, sans-serif]Hi Perry Stanley,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thank you for your post, I would suggest however you remove your account number for your own security purposes as you have posted this publicly.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I have checked your account for you however and I can see you were migrated from one system to another on the 17/02.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I cannot see any issues with your landline and it is still fully activated.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Unfortunately we are unable to troubleshoot these issues from here so you would need to contact us directly to speak with someone.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]You can contact our technical support team on 1890-260-260 or freephone 1901 and the guys will be more than happy to assist you.[/font]


[font=Verdana, sans-serif]I am very sorry for the inconvenience caused.[/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif]-Ciara[/font]

The landline doesnt work and has nt for some days at least. No incoming calls or out ,not that we want to. So why have they replied to the letter? What if I send a copy? I dont need support . We want them to acknowledge the letter in which we no longer wish to put up the treatment. All told in the letter. Not even a call ?

So I would like to move this forward even if I am not getting a reply to our mail. Is there a particular address I should write to, other than the one given on the bills? The landline is still out, so I am not sure what activated means. Thats what we were told before Xmas when it was out again. My mobile is being charged for 1890 calls, and they go on forever so Understand that at my age I am reluctant to be kept waiting andgiven options etc etc.

eir: Stacey

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

perry stanley

eir: Stacey wrote: »

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

Nice thanks for your help,but the letter was sent on Mar 28th . I no longer have technical issues since the phone don't work and thats what we requested. What i don't understand is why i still need to make a call,  ..whats wrong or incorrect about the letter?
Apologies for appearing to harp on but why can they not answer the letter?

Eir: Pamela

perry stanley wrote: »

eir: Stacey wrote: »

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

Nice thanks for your help,but the letter was sent on Mar 28th . I no longer have technical issues since the phone don't work and thats what we requested. What i don't understand is why i still need to make a call,  ..whats wrong or incorrect about the letter?
Apologies for appearing to harp on but why can they not answer the letter?

No problem  perry stanley,

Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.

-Pamela 

perry stanley

Eir: Pamela wrote: »

perry stanley wrote: »

eir: Stacey wrote: »

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

Nice thanks for your help,but the letter was sent on Mar 28th . I no longer have technical issues since the phone don't work and thats what we requested. What i don't understand is why i still need to make a call,  ..whats wrong or incorrect about the letter?
Apologies for appearing to harp on but why can they not answer the letter?

No problem  perry stanley,

Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.

-Pamela 

I used the address given; ...where its printed under contact us,  'write to us at; ... Marlborough St, Dublin! Surely then if they could not deal with it it should have been forwarded to the relevant office or, back to what I have said all along, a good old fashioned reply?
Thanks again.
PB

Eir: Pamela

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

eir: Stacey wrote: »

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

Nice thanks for your help,but the letter was sent on Mar 28th . I no longer have technical issues since the phone don't work and thats what we requested. What i don't understand is why i still need to make a call,  ..whats wrong or incorrect about the letter?
Apologies for appearing to harp on but why can they not answer the letter?

No problem  perry stanley,

Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.

-Pamela 

I used the address given; ...where its printed under contact us,  'write to us at; ... Marlborough St, Dublin! Surely then if they could not deal with it it should have been forwarded to the relevant office or, back to what I have said all along, a good old fashioned reply?
Thanks again.
PB

I'm afraid not perry stanley.
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.

-Pamela 

perry stanley

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

eir: Stacey wrote: »

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

Nice thanks for your help,but the letter was sent on Mar 28th . I no longer have technical issues since the phone don't work and thats what we requested. What i don't understand is why i still need to make a call,  ..whats wrong or incorrect about the letter?
Apologies for appearing to harp on but why can they not answer the letter?

No problem  perry stanley,

Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.

-Pamela 

I used the address given; ...where its printed under contact us,  'write to us at; ... Marlborough St, Dublin! Surely then if they could not deal with it it should have been forwarded to the relevant office or, back to what I have said all along, a good old fashioned reply?
Thanks again.
PB

I'm afraid not perry stanley.
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.

-Pamela 

Would have been nice if that information was added to 'contact us' section of the bill. Does that section have an email? Thanks.

Eir: Pamela

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

eir: Stacey wrote: »

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

Nice thanks for your help,but the letter was sent on Mar 28th . I no longer have technical issues since the phone don't work and thats what we requested. What i don't understand is why i still need to make a call,  ..whats wrong or incorrect about the letter?
Apologies for appearing to harp on but why can they not answer the letter?

No problem  perry stanley,

Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.

-Pamela 

I used the address given; ...where its printed under contact us,  'write to us at; ... Marlborough St, Dublin! Surely then if they could not deal with it it should have been forwarded to the relevant office or, back to what I have said all along, a good old fashioned reply?
Thanks again.
PB

I'm afraid not perry stanley.
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.

-Pamela 

Would have been nice if that information was added to 'contact us' section of the bill. Does that section have an email? Thanks.

You can contact cancellations via customer care on 1901, unfortunately there is no direct e-mail for this department perry stanley.

-Pamela 

perry stanley

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

eir: Stacey wrote: »

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

Nice thanks for your help,but the letter was sent on Mar 28th . I no longer have technical issues since the phone don't work and thats what we requested. What i don't understand is why i still need to make a call,  ..whats wrong or incorrect about the letter?
Apologies for appearing to harp on but why can they not answer the letter?

No problem  perry stanley,

Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.

-Pamela 

I used the address given; ...where its printed under contact us,  'write to us at; ... Marlborough St, Dublin! Surely then if they could not deal with it it should have been forwarded to the relevant office or, back to what I have said all along, a good old fashioned reply?
Thanks again.
PB

I'm afraid not perry stanley.
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.

-Pamela 

Would have been nice if that information was added to 'contact us' section of the bill. Does that section have an email? Thanks.

You can contact cancellations via customer care on 1901, unfortunately there is no direct e-mail for this department perry stanley.

-Pamela 

So today I phone and asked the foreign lady to acknowledge my request for a cancellation and she went on about how I will need to talk to technical to resolve our difficulties. I explained I have no technical issues now since I want cancellation. Now she tells me she cannot deal with my request. What the hell is this ?  You can't either? If the lady has difficulty understanding such a simple request, she should have someone else take the call. She refused to explain why my previous 'mails' where not answered. Seems Eircom only answer and deal with what suits them and certainly not what the customer wants

Eir: Pamela

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

eir: Stacey wrote: »

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

Nice thanks for your help,but the letter was sent on Mar 28th . I no longer have technical issues since the phone don't work and thats what we requested. What i don't understand is why i still need to make a call,  ..whats wrong or incorrect about the letter?
Apologies for appearing to harp on but why can they not answer the letter?

No problem  perry stanley,

Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.

-Pamela 

I used the address given; ...where its printed under contact us,  'write to us at; ... Marlborough St, Dublin! Surely then if they could not deal with it it should have been forwarded to the relevant office or, back to what I have said all along, a good old fashioned reply?
Thanks again.
PB

I'm afraid not perry stanley.
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.

-Pamela 

Would have been nice if that information was added to 'contact us' section of the bill. Does that section have an email? Thanks.

You can contact cancellations via customer care on 1901, unfortunately there is no direct e-mail for this department perry stanley.

-Pamela 

So today I phone and asked the foreign lady to acknowledge my request for a cancellation and she went on about how I will need to talk to technical to resolve our difficulties. I explained I have no technical issues now since I want cancellation. Now she tells me she cannot deal with my request. What the hell is this ?  You can't either? If the lady has difficulty understanding such a simple request, she should have someone else take the call. She refused to explain why my previous 'mails' where not answered. Seems Eircom only answer and deal with what suits them and certainly not what the customer wants

Hi perry stanley,


I have replied to this message on your other thread.

-Pamela 

perry stanley

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

eir: Stacey wrote: »

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

Nice thanks for your help,but the letter was sent on Mar 28th . I no longer have technical issues since the phone don't work and thats what we requested. What i don't understand is why i still need to make a call,  ..whats wrong or incorrect about the letter?
Apologies for appearing to harp on but why can they not answer the letter?

No problem  perry stanley,

Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.

-Pamela 

I used the address given; ...where its printed under contact us,  'write to us at; ... Marlborough St, Dublin! Surely then if they could not deal with it it should have been forwarded to the relevant office or, back to what I have said all along, a good old fashioned reply?
Thanks again.
PB

I'm afraid not perry stanley.
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.

-Pamela 

Would have been nice if that information was added to 'contact us' section of the bill. Does that section have an email? Thanks.

You can contact cancellations via customer care on 1901, unfortunately there is no direct e-mail for this department perry stanley.

-Pamela 

So today I phone and asked the foreign lady to acknowledge my request for a cancellation and she went on about how I will need to talk to technical to resolve our difficulties. I explained I have no technical issues now since I want cancellation. Now she tells me she cannot deal with my request. What the hell is this ?  You can't either? If the lady has difficulty understanding such a simple request, she should have someone else take the call. She refused to explain why my previous 'mails' where not answered. Seems Eircom only answer and deal with what suits them and certainly not what the customer wants

Hi perry stanley,


I have replied to this message on your other thread.

-Pamela 

....and my details remain the same as they were when you then asked me to remove them again!
(some posts back)

Eir: Pamela

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

Eir: Pamela wrote: »

perry stanley wrote: »

eir: Stacey wrote: »

If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey

Nice thanks for your help,but the letter was sent on Mar 28th . I no longer have technical issues since the phone don't work and thats what we requested. What i don't understand is why i still need to make a call,  ..whats wrong or incorrect about the letter?
Apologies for appearing to harp on but why can they not answer the letter?

No problem  perry stanley,

Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.

-Pamela 

I used the address given; ...where its printed under contact us,  'write to us at; ... Marlborough St, Dublin! Surely then if they could not deal with it it should have been forwarded to the relevant office or, back to what I have said all along, a good old fashioned reply?
Thanks again.
PB

I'm afraid not perry stanley.
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.

-Pamela 

Would have been nice if that information was added to 'contact us' section of the bill. Does that section have an email? Thanks.

You can contact cancellations via customer care on 1901, unfortunately there is no direct e-mail for this department perry stanley.

-Pamela 

So today I phone and asked the foreign lady to acknowledge my request for a cancellation and she went on about how I will need to talk to technical to resolve our difficulties. I explained I have no technical issues now since I want cancellation. Now she tells me she cannot deal with my request. What the hell is this ?  You can't either? If the lady has difficulty understanding such a simple request, she should have someone else take the call. She refused to explain why my previous 'mails' where not answered. Seems Eircom only answer and deal with what suits them and certainly not what the customer wants

Hi perry stanley,


I have replied to this message on your other thread.

-Pamela 

....and my details remain the same as they were when you then asked me to remove them again!
(some posts back)

Unfortunately if you have removed your details we would be unable to view them  perry stanley,

-Pamela 

This forum is fantastic in the way that Eir customer service shows its true colours!!!

Could someone from Eir not contact this poor man and help him out? How hard would it be to get a mobile number for this man, have someone call him and speak with him? 



Im so glad I went Eir-free a while back...easily one of the worst customer care experiences Ive ever come across.

perry stanley

pm sent with details 'again'
+ sincerely appreciate your post Torment. Thanks.

Eir: Pamela

perry stanley wrote: »

pm sent with details 'again'
+ sincerely appreciate your post Torment. Thanks.

I have checked my PM's  perry stanley and I have not received your message I'm afraid.
If you hover your mouse over my name, Eir: Pamela you should see the option to send me a message.

-Pamela