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when will Eir get it right?
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21-04-2016 7:48pmAfter coming across this site I am in the hope I will get at least a reply ,since our ordinary mail has not been answered. We have been plagued with faults , poor service and despite being told on numerous occasions that Eircom would get back to us, not 1 call has been made. Idle promises of better service,followed by recommendations we needed to change our package , all failed to deliver. Our service (broadband) continued to be dismal. We have been loyal customers for over 25 years and always paid our bills, we are fed up and no longer wish to put up with this treatment any longer.
We wrote more or less the same 28th Mar and we have not even had a reply. More of the same. I note our landline no longer works and assume the message has finally got through, but am left guessing as has been the case with over 6 months now in regard to different dealings. What an utterly disgraceful way to do business. A little good old fashioned courtesyis too much to ask I guess.1
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perry stanley wrote: »After coming across this site I am in the hope I will get at least a reply ,since our ordinary mail has not been answered. We have been plagued with faults , poor service and despite being told on numerous occasions that Eircom would get back to us, not 1 call has been made. Idle promises of better service,followed by recommendations we needed to change our package , all failed to deliver. Our service (broadband) continued to be dismal. We have been loyal customers for over 25 years and always paid our bills, we are fed up and no longer wish to put up with this treatment any longer.
We wrote more or less the same 28th Mar and we have not even had a reply. More of the same. I note our landline no longer works and assume the message has finally got through, but am left guessing as has been the case with over 6 months now in regard to different dealings. What an utterly disgraceful way to do business. A little good old fashioned courtesyis too much to ask I guess.
Thanks for getting in touch.
Sincere apologies, we aim for a high level of care and we're so sorry to hear you have had this experience.
I'm more than happy to look into this should you wish to PM me your account number.
-Tracey0 -
I am having one hell of a time trying to find a way to PM
. Bear with me, I will get there:angel:
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If you click on our profile it will give you an option to private message. Stacey0
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The www.boards.ie page isn t working
www.boards.ie redirected you too many times.
Thats what I have been getting every time I try, (even though I have been redirected once on clicking on my profile) no matter what time of day or week + believe me I tried. But i am hopeful:D0 -
I am very sorry to hear this Perry Stanley.
Can you try doing this on another browser and let us know if this works?
-Ciara0 -
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eir: Ciara wrote: »I am very sorry to hear this Perry Stanley.
Can you try doing this on another browser and let us know if this works?
-Ciara0 -
No Problem. We will look into this & be back to you shortly. Stacey0
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perry stanley wrote: »eir: Ciara wrote: »I am very sorry to hear this Perry Stanley.
Can you try doing this on another browser and let us know if this works?
-Ciara0 -
eir: Stacey wrote: »perry stanley wrote: »eir: Ciara wrote: »I am very sorry to hear this Perry Stanley.
Can you try doing this on another browser and let us know if this works?
-Ciara0 -
No problem. If you would like to copy & paste the PM to myself here I can have a look into this as Tracey is not available today. Stacey0
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eir: Stacey wrote: »No problem. If you would like to copy & paste the PM to myself here I can have a look into this as Tracey is not available today. Stacey
At long last, my apologies for delay , just could not get it to work so went to old set up and hey bingo.
So account is
I note the phone no longer works since some time last week so even though no response has been sent/received to our request sent at the end of March, disconnection has taken place,
Again a little communication would not be too much to ask.
Regards P0 -
[font=Verdana, sans-serif]Hi Perry Stanley,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thank you for your post, I would suggest however you remove your account number for your own security purposes as you have posted this publicly.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I have checked your account for you however and I can see you were migrated from one system to another on the 17/02.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I cannot see any issues with your landline and it is still fully activated.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Unfortunately we are unable to troubleshoot these issues from here so you would need to contact us directly to speak with someone.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]You can contact our technical support team on 1890-260-260 or freephone 1901 and the guys will be more than happy to assist you.[/font]
[font=Verdana, sans-serif]I am very sorry for the inconvenience caused.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Ciara[/font]0 -
I wonder can we get a mod to remove the details of this users account info before some unscrupulous sort goes to town on it?0
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Think I managed it , I thought I had done a pm.0
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eir: Ciara wrote: »[font=Verdana, sans-serif]Hi Perry Stanley,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thank you for your post, I would suggest however you remove your account number for your own security purposes as you have posted this publicly.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I have checked your account for you however and I can see you were migrated from one system to another on the 17/02.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I cannot see any issues with your landline and it is still fully activated.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Unfortunately we are unable to troubleshoot these issues from here so you would need to contact us directly to speak with someone.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]You can contact our technical support team on 1890-260-260 or freephone 1901 and the guys will be more than happy to assist you.[/font]
[font=Verdana, sans-serif]I am very sorry for the inconvenience caused.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Ciara[/font]0 -
perry stanley wrote: »eir: Ciara wrote: »[font=Verdana, sans-serif]Hi Perry Stanley,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thank you for your post, I would suggest however you remove your account number for your own security purposes as you have posted this publicly.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I have checked your account for you however and I can see you were migrated from one system to another on the 17/02.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I cannot see any issues with your landline and it is still fully activated.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Unfortunately we are unable to troubleshoot these issues from here so you would need to contact us directly to speak with someone.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]You can contact our technical support team on 1890-260-260 or freephone 1901 and the guys will be more than happy to assist you.[/font]
[font=Verdana, sans-serif]I am very sorry for the inconvenience caused.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Ciara[/font]0 -
If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey0
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eir: Stacey wrote: »If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey
Apologies for appearing to harp on but why can they not answer the letter?0 -
perry stanley wrote: »eir: Stacey wrote: »If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey
Apologies for appearing to harp on but why can they not answer the letter?
Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.
-Pamela0 -
Eir: Pamela wrote: »perry stanley wrote: »eir: Stacey wrote: »If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey
Apologies for appearing to harp on but why can they not answer the letter?
Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.
-Pamela
Thanks again.
PB0 -
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perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »eir: Stacey wrote: »If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey
Apologies for appearing to harp on but why can they not answer the letter?
Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.
-Pamela
Thanks again.
PB
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.
-Pamela0 -
Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »eir: Stacey wrote: »If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey
Apologies for appearing to harp on but why can they not answer the letter?
Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.
-Pamela
Thanks again.
PB
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.
-Pamela0 -
perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »eir: Stacey wrote: »If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey
Apologies for appearing to harp on but why can they not answer the letter?
Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.
-Pamela
Thanks again.
PB
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.
-Pamela
-Pamela0 -
Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »eir: Stacey wrote: »If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey
Apologies for appearing to harp on but why can they not answer the letter?
Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.
-Pamela
Thanks again.
PB
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.
-Pamela
-Pamela0 -
perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »eir: Stacey wrote: »If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey
Apologies for appearing to harp on but why can they not answer the letter?
Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.
-Pamela
Thanks again.
PB
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.
-Pamela
-Pamela
I have replied to this message on your other thread.
-Pamela0 -
Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »eir: Stacey wrote: »If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey
Apologies for appearing to harp on but why can they not answer the letter?
Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.
-Pamela
Thanks again.
PB
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.
-Pamela
-Pamela
I have replied to this message on your other thread.
-Pamela
(some posts back)0 -
perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »Eir: Pamela wrote: »perry stanley wrote: »eir: Stacey wrote: »If you have sent a ketter in to the complaints team they will review this & contact you with a reoslution in 10 working days. if you requested to cease in the letter, you wodul need to call the cancellations team directly on 1800303600 (Opt 1). In relation to your techncial issues you would need to contact the technical team directly in relation to this. You can reach them on the freephone 1901 opt 3 opt 2. - Stacey
Apologies for appearing to harp on but why can they not answer the letter?
Where did you sent the letter? All cancellations would need to be requested via the cancellations team and unfortunately the complaints team would be unable to process a cancellation.
-Pamela
Thanks again.
PB
All customers wishing to request cancellation would need to contact the complaints team directly where they will log this and advise of the process.
-Pamela
-Pamela
I have replied to this message on your other thread.
-Pamela
(some posts back)
-Pamela0 -
This forum is fantastic in the way that Eir customer service shows its true colours!!!
Could someone from Eir not contact this poor man and help him out? How hard would it be to get a mobile number for this man, have someone call him and speak with him?
Im so glad I went Eir-free a while back...easily one of the worst customer care experiences Ive ever come across.0 -
pm sent with details 'again'
+ sincerely appreciate your post Torment. Thanks.0 -
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perry stanley wrote: »pm sent with details 'again'
+ sincerely appreciate your post Torment. Thanks.
If you hover your mouse over my name, Eir: Pamela you should see the option to send me a message.
-Pamela0
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