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Not receiving credit card statements in post

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  • 22-04-2016 10:36am
    #1
    parkeral
    Registered Users Posts: 8 ✭


    Hi I have always received my monthly credit card statement in post but this has ceased over the last few months. I have contacted the 365 online facility with my query but have not received a reply.


Comments

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    #2
    Bank of Ireland: Sharon
    Closed Accounts Posts: 315 ✭✭Bank of Ireland: Sharon


    parkeral wrote: »
    Hi I have always received my monthly credit card statement in post but this has ceased over the last few months. I have contacted the 365 online facility with my query but have not received a reply.
    Hi parkeral,

    Thanks for getting in touch.

    You can opt back to receiving your Credit Card statements via post on Banking 365 Online by doing the following:
    • Select 'Manage Accounts' from the left hand navigation bar
    • Select 'Manage Statements'
    • Under 'Statement Delivery Preferences' choose 'eStatements & Paper'

    We hope this helps and if there's anything else we can help you with, please let us know. 

    Thanks,

    Sharon


  • Options
    #3
    DAVE222
    Registered Users Posts: 61 ✭✭DAVE222


    I HAVE NOT GOT A STATEMENT FOR 4 MONTHS. I KEEP PHONING TO BE TOLD WE WILL SORT IT BUT NEVER DO. IF ALL THE PEOPLE DONT PAY AS THEY HAVE NOT GOT A STATEMENT THEY MIGHT SORT IT. I AM NOW ON HOLD TO THEM FOR THE LAST 40 MINUTES.


  • Options
    #4
    miriamoc
    Registered Users Posts: 8 ✭miriamoc


    I didn't get my credit card bill in the post  for the past 2 months  so I forgot to pay and now BOI has charged me 65 Euro in interest.  They introduced this change to reduce their costs and now they are making more money from customers who were not aware of the change


  • Options
    #5
    DAVE222
    Registered Users Posts: 61 ✭✭DAVE222


    miriamoc wrote: »
    I didn't get my credit card bill in the post  for the past 2 months  so I forgot to pay and now BOI has charged me 65 Euro in interest.  They introduced this change to reduce their costs and now they are making more money from customers who were not aware of the change
    GO TO THE OMBUDSMAN ABOUT THEM.


  • Options
    #6
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    DAVE222 wrote: »
    I HAVE NOT GOT A STATEMENT FOR 4 MONTHS. I KEEP PHONING TO BE TOLD WE WILL SORT IT BUT NEVER DO. IF ALL THE PEOPLE DONT PAY AS THEY HAVE NOT GOT A STATEMENT THEY MIGHT SORT IT. I AM NOW ON HOLD TO THEM FOR THE LAST 40 MINUTES.
    Hi Dave, 

    We're sorry to hear that this has not yet been resolved for you. We would like to help so if you could please send us a private message with your name and contact number we will request a representative to investigate this further for you. Please click on the link in my signature below to send in a private message. 

    Thanks,
    Sarah


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    #7
    DAVE222
    Registered Users Posts: 61 ✭✭DAVE222


    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    I HAVE NOT GOT A STATEMENT FOR 4 MONTHS. I KEEP PHONING TO BE TOLD WE WILL SORT IT BUT NEVER DO. IF ALL THE PEOPLE DONT PAY AS THEY HAVE NOT GOT A STATEMENT THEY MIGHT SORT IT. I AM NOW ON HOLD TO THEM FOR THE LAST 40 MINUTES.
    Hi Dave, 

    We're sorry to hear that this has not yet been resolved for you. We would like to help so if you could please send us a private message with your name and contact number we will request a representative to investigate this further for you. Please click on the link in my signature below to send in a private message. 

    Thanks,
    Sarah
    THIS IS THE 5TH MONTH STILL NO CREDIT CARD STATEMENT. I SPENT OVER ONE HOUR ON HOLD WHEN I RANG LAST MONTH. I AM NOT CALLING ANYMORE I HAVE BEEN TOLD FOR THE LAST 4 MONTHS IT WILL BE SORTED BY THE NEXT STATEMENT. I CAN NOT PAY THE BILL IF I DO NOT GET THE STATEMENT AND I AM NOT SPENDING 1 HOUR ON HOLD EVERY MONTH TO FIND OUT MY BILL.


  • Options
    #8
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    DAVE222 wrote: »
    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    I HAVE NOT GOT A STATEMENT FOR 4 MONTHS. I KEEP PHONING TO BE TOLD WE WILL SORT IT BUT NEVER DO. IF ALL THE PEOPLE DONT PAY AS THEY HAVE NOT GOT A STATEMENT THEY MIGHT SORT IT. I AM NOW ON HOLD TO THEM FOR THE LAST 40 MINUTES.
    Hi Dave, 

    We're sorry to hear that this has not yet been resolved for you. We would like to help so if you could please send us a private message with your name and contact number we will request a representative to investigate this further for you. Please click on the link in my signature below to send in a private message. 

    Thanks,
    Sarah
    THIS IS THE 5TH MONTH STILL NO CREDIT CARD STATEMENT. I SPENT OVER ONE HOUR ON HOLD WHEN I RANG LAST MONTH. I AM NOT CALLING ANYMORE I HAVE BEEN TOLD FOR THE LAST 4 MONTHS IT WILL BE SORTED BY THE NEXT STATEMENT. I CAN NOT PAY THE BILL IF I DO NOT GET THE STATEMENT AND I AM NOT SPENDING 1 HOUR ON HOLD EVERY MONTH TO FIND OUT MY BILL.
    Hi Dave, 

    We're very sorry to hear this and would like to help you resolve this. As I mentioned above if you can please send us a private message with your full name and contact number we will request a representative to contact you about this as soon as possible. 

    Thanks,
    Sarah


  • Options
    #9
    The Voice of reason
    Registered Users Posts: 119 ✭✭The Voice of reason


    DAVE222 wrote: »
    I HAVE NOT GOT A STATEMENT FOR 4 MONTHS. I KEEP PHONING TO BE TOLD WE WILL SORT IT BUT NEVER DO. IF ALL THE PEOPLE DONT PAY AS THEY HAVE NOT GOT A STATEMENT THEY MIGHT SORT IT. I AM NOW ON HOLD TO THEM FOR THE LAST 40 MINUTES.
    Do it online, only takes a minute


  • Options
    #10
    Shortbread
    Registered Users Posts: 27 ✭Shortbread


    I spent 40 minutes on hold waiting to speak with someone in card services about the fact that they have stopped sending business credit card statements to us. They said only personal customers should have had their statements changed to e-statements and businesses should still be receiving theirs. That was 10 days ago and the missing statements (dating back to February) have still not been sent. They also wanted each person in the business who was missing statements to personally ring up, hold for 40 minutes or more, to request their statements for the accounts department.

    Due to a series of errors on the part of BOI BOL, not all of the cards are listed on the website so the statements can't be printed off that way either. Wouldn't you think if a bank was going to change to e-statements that they would a) inform their customers of this and b) know this was the case when people phoned to query it.

    So how do I get the missing statements and make sure that they are posted to me in future?


  • Options
    #11
    DAVE222
    Registered Users Posts: 61 ✭✭DAVE222


    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    I HAVE NOT GOT A STATEMENT FOR 4 MONTHS. I KEEP PHONING TO BE TOLD WE WILL SORT IT BUT NEVER DO. IF ALL THE PEOPLE DONT PAY AS THEY HAVE NOT GOT A STATEMENT THEY MIGHT SORT IT. I AM NOW ON HOLD TO THEM FOR THE LAST 40 MINUTES.
    Hi Dave, 

    We're sorry to hear that this has not yet been resolved for you. We would like to help so if you could please send us a private message with your name and contact number we will request a representative to investigate this further for you. Please click on the link in my signature below to send in a private message. 

    Thanks,
    Sarah
    THIS IS THE 5TH MONTH STILL NO CREDIT CARD STATEMENT. I SPENT OVER ONE HOUR ON HOLD WHEN I RANG LAST MONTH. I AM NOT CALLING ANYMORE I HAVE BEEN TOLD FOR THE LAST 4 MONTHS IT WILL BE SORTED BY THE NEXT STATEMENT. I CAN NOT PAY THE BILL IF I DO NOT GET THE STATEMENT AND I AM NOT SPENDING 1 HOUR ON HOLD EVERY MONTH TO FIND OUT MY BILL.
    Hi Dave, 

    We're very sorry to hear this and would like to help you resolve this. As I mentioned above if you can please send us a private message with your full name and contact number we will request a representative to contact you about this as soon as possible. 

    Thanks,
    Sarah
    6 MONTHS AND STILL NO STATEMENT. EVERY MONTH THEY SAY IT WILL BE SORTED BY NEXT MONTH. HOW CAN I PAY IF I NEVER GOT A STATEMENT.


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  • Options
    #12
    Kristopherus
    Registered Users Posts: 11,907 ✭✭✭✭Kristopherus


    DAVE222 wrote: »
    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    I HAVE NOT GOT A STATEMENT FOR 4 MONTHS. I KEEP PHONING TO BE TOLD WE WILL SORT IT BUT NEVER DO. IF ALL THE PEOPLE DONT PAY AS THEY HAVE NOT GOT A STATEMENT THEY MIGHT SORT IT. I AM NOW ON HOLD TO THEM FOR THE LAST 40 MINUTES.
    Hi Dave, 

    We're sorry to hear that this has not yet been resolved for you. We would like to help so if you could please send us a private message with your name and contact number we will request a representative to investigate this further for you. Please click on the link in my signature below to send in a private message. 

    Thanks,
    Sarah
    THIS IS THE 5TH MONTH STILL NO CREDIT CARD STATEMENT. I SPENT OVER ONE HOUR ON HOLD WHEN I RANG LAST MONTH. I AM NOT CALLING ANYMORE I HAVE BEEN TOLD FOR THE LAST 4 MONTHS IT WILL BE SORTED BY THE NEXT STATEMENT. I CAN NOT PAY THE BILL IF I DO NOT GET THE STATEMENT AND I AM NOT SPENDING 1 HOUR ON HOLD EVERY MONTH TO FIND OUT MY BILL.
    Hi Dave, 

    We're very sorry to hear this and would like to help you resolve this. As I mentioned above if you can please send us a private message with your full name and contact number we will request a representative to contact you about this as soon as possible. 

    Thanks,
    Sarah
    6 MONTHS AND STILL NO STATEMENT. EVERY MONTH THEY SAY IT WILL BE SORTED BY NEXT MONTH. HOW CAN I PAY IF I NEVER GOT A STATEMENT.
    Posting in CAPITALS is known as Shouting on Boards. No real need for it. It would be easier to read your post if in normal print.


  • Options
    #13
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    DAVE222 wrote: »
    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    I HAVE NOT GOT A STATEMENT FOR 4 MONTHS. I KEEP PHONING TO BE TOLD WE WILL SORT IT BUT NEVER DO. IF ALL THE PEOPLE DONT PAY AS THEY HAVE NOT GOT A STATEMENT THEY MIGHT SORT IT. I AM NOW ON HOLD TO THEM FOR THE LAST 40 MINUTES.
    Hi Dave, 

    We're sorry to hear that this has not yet been resolved for you. We would like to help so if you could please send us a private message with your name and contact number we will request a representative to investigate this further for you. Please click on the link in my signature below to send in a private message. 

    Thanks,
    Sarah
    THIS IS THE 5TH MONTH STILL NO CREDIT CARD STATEMENT. I SPENT OVER ONE HOUR ON HOLD WHEN I RANG LAST MONTH. I AM NOT CALLING ANYMORE I HAVE BEEN TOLD FOR THE LAST 4 MONTHS IT WILL BE SORTED BY THE NEXT STATEMENT. I CAN NOT PAY THE BILL IF I DO NOT GET THE STATEMENT AND I AM NOT SPENDING 1 HOUR ON HOLD EVERY MONTH TO FIND OUT MY BILL.
    Hi Dave, 

    We're very sorry to hear this and would like to help you resolve this. As I mentioned above if you can please send us a private message with your full name and contact number we will request a representative to contact you about this as soon as possible. 

    Thanks,
    Sarah
    6 MONTHS AND STILL NO STATEMENT. EVERY MONTH THEY SAY IT WILL BE SORTED BY NEXT MONTH. HOW CAN I PAY IF I NEVER GOT A STATEMENT.
    Good Morning Dave222, 

    We have responded to your PM now, and if you need anything else please let us know. 

    Thanks, 
    Evie 


  • Options
    #14
    DAVE222
    Registered Users Posts: 61 ✭✭DAVE222


    Bank of Ireland: Evie wrote: »
    DAVE222 wrote: »
    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    I HAVE NOT GOT A STATEMENT FOR 4 MONTHS. I KEEP PHONING TO BE TOLD WE WILL SORT IT BUT NEVER DO. IF ALL THE PEOPLE DONT PAY AS THEY HAVE NOT GOT A STATEMENT THEY MIGHT SORT IT. I AM NOW ON HOLD TO THEM FOR THE LAST 40 MINUTES.
    Hi Dave, 

    We're sorry to hear that this has not yet been resolved for you. We would like to help so if you could please send us a private message with your name and contact number we will request a representative to investigate this further for you. Please click on the link in my signature below to send in a private message. 

    Thanks,
    Sarah
    THIS IS THE 5TH MONTH STILL NO CREDIT CARD STATEMENT. I SPENT OVER ONE HOUR ON HOLD WHEN I RANG LAST MONTH. I AM NOT CALLING ANYMORE I HAVE BEEN TOLD FOR THE LAST 4 MONTHS IT WILL BE SORTED BY THE NEXT STATEMENT. I CAN NOT PAY THE BILL IF I DO NOT GET THE STATEMENT AND I AM NOT SPENDING 1 HOUR ON HOLD EVERY MONTH TO FIND OUT MY BILL.
    Hi Dave, 

    We're very sorry to hear this and would like to help you resolve this. As I mentioned above if you can please send us a private message with your full name and contact number we will request a representative to contact you about this as soon as possible. 

    Thanks,
    Sarah
    6 MONTHS AND STILL NO STATEMENT. EVERY MONTH THEY SAY IT WILL BE SORTED BY NEXT MONTH. HOW CAN I PAY IF I NEVER GOT A STATEMENT.
    Good Morning Dave222, 

    We have responded to your PM now, and if you need anything else please let us know. 

    Thanks, 
    Evie 
    nobody has responded to my pm.  " if you need anything else please let us know" when are you going to sort the problem with me not getting statements.


  • Options
    #15
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    DAVE222 wrote: »
    Bank of Ireland: Evie wrote: »
    DAVE222 wrote: »
    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    Bank of Ireland: Sarah wrote: »
    DAVE222 wrote: »
    I HAVE NOT GOT A STATEMENT FOR 4 MONTHS. I KEEP PHONING TO BE TOLD WE WILL SORT IT BUT NEVER DO. IF ALL THE PEOPLE DONT PAY AS THEY HAVE NOT GOT A STATEMENT THEY MIGHT SORT IT. I AM NOW ON HOLD TO THEM FOR THE LAST 40 MINUTES.
    Hi Dave, 

    We're sorry to hear that this has not yet been resolved for you. We would like to help so if you could please send us a private message with your name and contact number we will request a representative to investigate this further for you. Please click on the link in my signature below to send in a private message. 

    Thanks,
    Sarah
    THIS IS THE 5TH MONTH STILL NO CREDIT CARD STATEMENT. I SPENT OVER ONE HOUR ON HOLD WHEN I RANG LAST MONTH. I AM NOT CALLING ANYMORE I HAVE BEEN TOLD FOR THE LAST 4 MONTHS IT WILL BE SORTED BY THE NEXT STATEMENT. I CAN NOT PAY THE BILL IF I DO NOT GET THE STATEMENT AND I AM NOT SPENDING 1 HOUR ON HOLD EVERY MONTH TO FIND OUT MY BILL.
    Hi Dave, 

    We're very sorry to hear this and would like to help you resolve this. As I mentioned above if you can please send us a private message with your full name and contact number we will request a representative to contact you about this as soon as possible. 

    Thanks,
    Sarah
    6 MONTHS AND STILL NO STATEMENT. EVERY MONTH THEY SAY IT WILL BE SORTED BY NEXT MONTH. HOW CAN I PAY IF I NEVER GOT A STATEMENT.
    Good Morning Dave222, 

    We have responded to your PM now, and if you need anything else please let us know. 

    Thanks, 
    Evie 
    nobody has responded to my pm.  " if you need anything else please let us know" when are you going to sort the problem with me not getting statements.
    Hi Dave, 

    I have responded to you in PM now, thank you.

    Evie 


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