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Efibre 18 months contract - Early Cease charge

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  • 23-04-2016 11:56am
    #1
    leandrolorenzi
    Registered Users Posts: 84 ✭✭


    Hi. I signed for an  eFibre 18 months contract last 26April2015.
    the contract was 6months @ 30 Eur and then 45Eur  monthly.
    The 18months  commitment will expire on the 25th  of September.
    I am considering leaving the Country in July.
    I know that I could not 'freeze' the contract, so my option would be transfer it to a friend or to cease it prematurely.  How would the EarlyCancellation fee/penalty  be calculated in this case?
    I contacted Eir and I received two different answers:
     1)  0.65 E/day (with 150 Eur limit) 
     2)  My package price times the months left on the contract.

    Which one is  correct ?
    my account number is 21090370 . 
    I have also been told that I need to return the modem to Eir (in case of early cease) , to avoid any extra charge for it  (60 Eur). Is that correct?

    *** Simulation ***

    Assuming I  cease the contract on 25 of June (3months/90 days prior the expected commitment cease), and I post you the modem, how much would be my final bill?


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  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    leandrolorenzi wrote: »
    Hi. I signed for an  eFibre 18 months contract last 26April2015.
    the contract was 6months @ 30 Eur and then 45Eur  monthly.
    The 18months  commitment will expire on the 25th  of September.
    I am considering leaving the Country in July.
    I know that I could not 'freeze' the contract, so my option would be transfer it to a friend or to cease it prematurely.  How would the EarlyCancellation fee/penalty  be calculated in this case?
    I contacted Eir and I received two different answers:
     1)  0.65 E/day (with 150 Eur limit) 
     2)  My package price times the months left on the contract.

    Which one is  correct ?
    my account number is 21090370 . 
    I have also been told that I need to return the modem to Eir (in case of early cease) , to avoid any extra charge for it  (60 Eur). Is that correct?

    *** Simulation ***

    Assuming I  cease the contract on 25 of June (3months/90 days prior the expected commitment cease), and I post you the modem, how much would be my final bill?
    Hi leandrolorenzi, 

    I'm afraid these are the only options, the early cease charge is a standard fee of €150 for the eFibre service. 

    The modem does have to be sent back or a fee of €59.99 will be billed. 

    Thanks 

    Tracey 


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