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eircom.net email down?

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  • 24-04-2016 11:02am
    #1
    Scubadevils
    Subscribers Posts: 8,322 ✭✭✭


    Hello,

    I know it's ancient but I've continued to use this email address for a number of years. Last night my phone prompted me to input a password to retrieve emails but it kept rejecting it. I thought might be an overnight glitch but the same this morning and also on my laptop, this is the error I get on my laptop...

    "There may be a problem with the mail server or network. Verify the settings for account “***” or try again.

    The server returned the error: POP user name “******@eircom.net” unrecognized."


    Is this a technical issue or is there something I can do to fix this? I am awaiting some urgent emails tomorrow!

    Thanks.


Comments

  • Options
    #2
    jd
    Registered Users Posts: 5,700 ✭✭✭jd


    Leave 
    "@eircom.net" out of the username field


  • Options
    #3
    Scubadevils
    Subscribers Posts: 8,322 ✭✭✭Scubadevils


    jd wrote: »
    Leave 
    "@eircom.net" out of the username field
    Excellent, thank you - doing that on the eir webmail page also sorted out downloading to the laptop email, without making any other change! Try my phone next...


  • Options
    #4
    Scubadevils
    Subscribers Posts: 8,322 ✭✭✭Scubadevils


    Working alright on the laptop but not on my phone (Samsung S5).


  • Options
    #5
    jd
    Registered Users Posts: 5,700 ✭✭✭jd


    Scubadevils wrote:
    Working alright on the laptop but not on my phone (Samsung S5).


    Do you have the old or new webmail. If it's the new use imap. . Server is webmail.eircom.net. other thing to look for re sending mail is not to use auth for smtp , user port 25, and server name is mail1.eircom.net.


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Scubadevils wrote: »
    Working alright on the laptop but not on my phone (Samsung S5).
    Hi Scubadevils, 

    I'm sorry to hear of the issues you are having. The best advice I can offer is to contact our support team on 1800 260 260 (telephone number and option 0) or webmaster@eir.ie 

    They'll assist you with this. 

    Thanks 

    Tracey 


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  • Options
    #7
    Scubadevils
    Subscribers Posts: 8,322 ✭✭✭Scubadevils


    eir: Tracey wrote: »
    Scubadevils wrote: »
    Working alright on the laptop but not on my phone (Samsung S5).
    Hi Scubadevils, 

    I'm sorry to hear of the issues you are having. The best advice I can offer is to contact our support team on 1800 260 260 (telephone number and option 0) or webmaster@eir.ie 

    They'll assist you with this. 

    Thanks 

    Tracey 
    It's no longer working on my laptop or when I try login via the eir website. I tried to call the above number and it goes through to what sounds like a fax machine?!


  • Options
    #8
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    Scubadevils wrote: »
    eir: Tracey wrote: »
    Scubadevils wrote: »
    Working alright on the laptop but not on my phone (Samsung S5).
    Hi Scubadevils, 

    I'm sorry to hear of the issues you are having. The best advice I can offer is to contact our support team on 1800 260 260 (telephone number and option 0) or webmaster@eir.ie 

    They'll assist you with this. 

    Thanks 

    Tracey 
    It's no longer working on my laptop or when I try login via the eir website. I tried to call the above number and it goes through to what sounds like a fax machine?!
    Hi there, I am very sorry to hear this. For the best support on this I would recommend contacting the web support team on 01-7010354 or at wmsupport@eir.ie & they can troubleshoot this further with you. Stacey


  • Options
    #9
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    eir: Tracey wrote: »
    Scubadevils wrote: »
    Working alright on the laptop but not on my phone (Samsung S5).
    Hi Scubadevils, 

    I'm sorry to hear of the issues you are having. The best advice I can offer is to contact our support team on 1800 260 260 (telephone number and option 0) or webmaster@eir.ie 
    You might have meant 1890 there no? 


  • Options
    #10
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    ED E wrote: »
    eir: Tracey wrote: »
    Scubadevils wrote: »
    Working alright on the laptop but not on my phone (Samsung S5).
    Hi Scubadevils, 

    I'm sorry to hear of the issues you are having. The best advice I can offer is to contact our support team on 1800 260 260 (telephone number and option 0) or webmaster@eir.ie 
    You might have meant 1890 there no? 
    Apologies for this, Tracey must have made a typo however the 01-7010354 is an option also. Thanks Stacey


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