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Another account issue...

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  • 24-04-2016 3:38pm
    #1
    lotdpd
    Registered Users Posts: 191 ✭✭


    Not ringing to waste more time and money on the phone to your customer service, left eir nearly 6 months ago and but still getting bills, phone every month and told it's all ok and no idea why I'm still getting them is what customer service says, I even got a refund 2 months ago on a bill I was charged for and shouldn't have... Account is closed and don't use ur service so what the hell am I still getting bills???

    Poor customer service and nothing can be done about it...                                                                   


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  • Options
    #2
    Twelve Bar Blues
    Registered Users Posts: 161 ✭✭Twelve Bar Blues


    lotdpd wrote: »
    Not ringing to waste more time and money on the phone to your customer service, left eir nearly 6 months ago and but still getting bills, phone every month and told it's all ok and no idea why I'm still getting them is what customer service says, I even got a refund 2 months ago on a bill I was charged for and shouldn't have... Account is closed and don't use ur service so what the hell am I still getting bills???

    Poor customer service and nothing can be done about it...                                                                   

    Please make sure that your direct debit is cancelled!


  • Options
    #3
    lotdpd
    Registered Users Posts: 191 ✭✭lotdpd


    Twelve Bar Blues wrote: »
    lotdpd wrote: »
    Not ringing to waste more time and money on the phone to your customer service, left eir nearly 6 months ago and but still getting bills, phone every month and told it's all ok and no idea why I'm still getting them is what customer service says, I even got a refund 2 months ago on a bill I was charged for and shouldn't have... Account is closed and don't use ur service so what the hell am I still getting bills???

    Poor customer service and nothing can be done about it...                                                                   

    Please make sure that your direct debit is cancelled!
    Have done thanks.... 3 months in a row now ringing up giving out about the same "O we are sorry thats a computer billing error"


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    lotdpd wrote: »
    Not ringing to waste more time and money on the phone to your customer service, left eir nearly 6 months ago and but still getting bills, phone every month and told it's all ok and no idea why I'm still getting them is what customer service says, I even got a refund 2 months ago on a bill I was charged for and shouldn't have... Account is closed and don't use ur service so what the hell am I still getting bills???

    Poor customer service and nothing can be done about it...                                                                   
    Hi lotdpd, 

    I'm very sorry to hear you are still having issues with ourselves.  

    Would you like to PM me your account details and I'll check this for you.

    Thanks 

    Tracey 


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