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Exchanging items Argos policy

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  • 25-04-2016 5:52pm
    #1
    masterboy123
    Registered Users Posts: 5,781 ✭✭✭


    Hi,
    I have purchased a tablet from Argos which is slow when using multiple tabs. given it has low specs. No fault with tablet.

    Am I allowed to exchange this tablet with another one and pay the difference? I was reading their 30 day refund policy and some items could be "exempt" from replacement. So I don't know if I am allowed to exchange this tab.

    Any comment please?


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    #2
    colm_mcm
    Registered Users Posts: 73,459 ✭✭✭✭colm_mcm


    usually i think the receipt states that it's not included in the 30days return


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    #3
    masterboy123
    Registered Users Posts: 5,781 ✭✭✭masterboy123


    this is what's written in my receipt.

    I don't want refund. Looking for an exchange.


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    #4
    Stheno
    Moderators, Business & Finance Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 51,688 Mod ✭✭✭✭Stheno


    As it's used you can't exchange it, it clearly says that on the receipt.


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    #5
    masterboy123
    Registered Users Posts: 5,781 ✭✭✭masterboy123


    Ok.
    well being a slow tablet is a problem. Hope they can at least exchange it.


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    #6
    lollsangel
    Registered Users Posts: 473 ✭✭lollsangel


    masterboy123 wrote: »
    Ok.
    well being a slow tablet is a problem. Hope they can at least exchange it.

    As there is not a fault with the tablet and you have opened and used it you will not be entitled to an exchange. Who do you think would be willing to buy a second hand Tablet from argos?


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    #7
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    masterboy123 wrote: »
    Ok.
    well being a slow tablet is a problem. Hope they can at least exchange it.

    Because it is a device with memory, they won't exchange it for you as a "change of mind" scenario.


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    #8
    masterboy123
    Registered Users Posts: 5,781 ✭✭✭masterboy123


    Ok, but being slow could be a hardware issue. They can test it as well.
    dudara wrote: »
    Because it is a device with memory, they won't exchange it for you as a "change of mind" scenario.


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    #9
    masterboy123
    Registered Users Posts: 5,781 ✭✭✭masterboy123


    Being slow indicates a fault. Could be hardware issue.
    And I have purchased item which was clearly used from argos but bought it as a new. They are retailers and have the ability to pack it in its original pack
    lollsangel wrote: »
    As there is not a fault with the tablet and you have opened and used it you will not be entitled to an exchange. Who do you think would be willing to buy a second hand Tablet from argos?


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    #10
    lollsangel
    Registered Users Posts: 473 ✭✭lollsangel


    masterboy123 wrote: »
    Ok, but being slow could be a hardware issue. They can test it as well.

    You just said it has low specs? I have 3 tablets in my house. The one with the lowest specs rums slower than the others.


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    #11
    runawaybishop
    Registered Users Posts: 9,507 ✭✭✭runawaybishop


    masterboy123 wrote: »
    Being slow indicates a fault. Could be hardware issue.
    And I have purchased item which was clearly used from argos but bought it as a new. They are retailers and have the ability to pack it in its original pack

    If you already have all the answers why did you bother pretending to be looking for help?

    Argos don't have to exchange the item unless you can prove its faulty. That said, they have an excellant returns policy and may be happy to give you store credit so it's no harm asking.


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    #12
    Stheno
    Moderators, Business & Finance Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 51,688 Mod ✭✭✭✭Stheno


    masterboy123 wrote: »
    Being slow indicates a fault. Could be hardware issue.
    And I have purchased item which was clearly used from argos but bought it as a new. They are retailers and have the ability to pack it in its original pack

    You said in your op that there us no fault with the tablet and is a low spec?


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    #13
    masterboy123
    Registered Users Posts: 5,781 ✭✭✭masterboy123


    Yes this was my initial interpretation of being slow.
    But after comparing my tab with my friends (which has half of specs) his is working faster. Which indicated my interpretation of low specs is invalid. Looks like the Tab is buggy after comparing to other cheap low spec tab.
    that's why I am looking for advice here
    am I clear now?
    Stheno wrote: »
    You said in your op that there us no fault with the tablet and is a low spec?


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    #14
    Stheno
    Moderators, Business & Finance Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 51,688 Mod ✭✭✭✭Stheno


    masterboy123 wrote: »
    Yes this was my initial interpretation of being slow.
    But after comparing my tab with my friends (which has half of specs) his is working faster. Which indicated my interpretation of low specs is invalid. Looks like the Tab is buggy after comparing to other cheap low spec tab.
    that's why I am looking for advice here
    am I clear now?

    Bring it back so

    What tablet is it and how many sites are you trying to run at the same time?


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    #15
    masterboy123
    Registered Users Posts: 5,781 ✭✭✭masterboy123


    It's lenovo tab.

    I am trying to switch between different apps (like browser to YouTube app then back to browser) then it would take 2-3 full seconds.
    Stheno wrote: »
    Bring it back so

    What tablet is it and how many sites are you trying to run at the same time?


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    #16
    Joseph
    Registered Users Posts: 1,521 ✭✭✭Joseph


    It kinda sounds like you bought a cheapo tablet, are now regretting it and want Argos to take the hit for your mistake. Maybe not, but that's what it sounds like.


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    #17
    VincePP
    Closed Accounts Posts: 982 ✭✭✭VincePP


    Lenovo tabs in argos are €80-€120.

    Pay peanuts, get monkeys.

    Its like buying a dacia and expecting it to have the speed and refinement of a top end merc.

    You have ZERO entitlement to any exchange.


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    #18
    masterboy123
    Registered Users Posts: 5,781 ✭✭✭masterboy123


    FYI It was over 250 euros.

    It's like buying a Skoda and expecting it to be a Skoda and not a fiat.

    Good night
    VincePP wrote: »
    Lenovo tabs in argos are €80-€120.

    Pay peanuts, get monkeys.

    Its like buying a dacia and expecting it to have the speed and refinement of a top end merc.

    You have ZERO entitlement to any exchange.


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    #19
    masterboy123
    Registered Users Posts: 5,781 ✭✭✭masterboy123


    Got it exchanged now. even staff at argos noticed my tab was slow.


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