incorrect payment amount

sham69

Hi,
I just went to make a payment off my gas bill but paid the full amount instead of partial payment.
Is there anything I can do to reverse or cancel it as I won't have any money for the rest of the month if the full amount goes through.
Thanks.

Electric Ireland: Una

Hi sham69,

Thank you for getting in touch.

This query would need to be put to your bank, as you have just made the payment.

We would recommend getting in touch with your bank immediately if possible.

If you have any further questions, we are here on Boards.ie and our other social media channels until 6pm.

Kind regards,
Una

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sham69

thanks for the reply.

sham69

Sorry also forgot to ask,
how do I get a payment card so I can pay some money off bill in the post office?
Thanks

Electric Ireland: Una

Hi again sham69,

That is no problem - if you send me a private message confirming the Electric Ireland account number in question and stating you are the account-holder, your name, address and date of birth, we can organise sending you an EasyPay card straightaway.

Just to clarify: how did you make the payment earlier this morning?

Thanks,
Una

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sham69

thanks Una,
I made the payment on your website , using visa debit card.
Thanks.

Electric Ireland: Una

Hi again sham69,

Thank you for confirming - I just wished to clarify in case you had made the payment at the post office. As advised earlier, it would be a query for your bank.

Kind regards,
Una

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sham69

thanks again Una for all your help.
I will contact my bank now.

sham69

Hi Una,
Just to update you.
I rang the bank.
There is nothing they can do their side as the money has been taken.
They did say that if Electric Ireland don't process on their side, the transaction will fall off after 3 days and be refunded.
Is this something you can check for me or do I need to ring someone.
Many thanks.

Electric Ireland: Una

Hi again sham69,

Thank you for getting back to us. If you private message us the amount you paid, we will send a request to the relevant department.

Please confirm the payment reference number also, if you have it (if not, that's no problem).

Thanks,
Una

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sham69

Thanks Una (yet again)
I have PM'd the relevant details.
thanks so much for all your help.