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Closed Credit and Debit accounts

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  • 28-04-2016 2:24pm
    #1
    bidiots
    Registered Users Posts: 1,491 ✭✭✭


    Hello
    I closed my current account and credit card in 2015.  When I was closing my credit card, I had to pay 2016 duty tax.  I have been charged again for this duty tax and need a letter of proof from BOI that I already paid this.  Where can I get this letter please?

    Thank you


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    bidiots wrote: »
    Hello
    I closed my current account and credit card in 2015.  When I was closing my credit card, I had to pay 2016 duty tax.  I have been charged again for this duty tax and need a letter of proof from BOI that I already paid this.  Where can I get this letter please?

    Thank you
    Hi bidiots, 

    Thanks for contacting us on Boards. 

    To request this letter, please call our Credit Card team on 1890 251251 and a representative can issue this to you. this will take three to five working days to be sent in the post to your address. 

    Thanks,
    Sarah


  • Options
    #3
    bidiots
    Registered Users Posts: 1,491 ✭✭✭bidiots


    Hi Sarah
    I dont have my credit card number, how will i get through without this?
    Thanks


  • Options
    #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    bidiots wrote: »
    Hi Sarah
    I dont have my credit card number, how will i get through without this?
    Thanks
    Hi bidiots, 

    Please try and locate an old credit card statement which will have your card number on it as when you call the number above it will be needed. If you do not have access to your old statements, it would be necessary to call into your nearest Bank of Ireland branch and a representative will be happy to assist you with this. 

    Thanks,
    Sarah


  • Options
    #5
    bidiots
    Registered Users Posts: 1,491 ✭✭✭bidiots


    Bank of Ireland: Sarah wrote: »
    bidiots wrote: »
    Hi Sarah
    I dont have my credit card number, how will i get through without this?
    Thanks
    Hi bidiots, 

    Please try and locate an old credit card statement which will have your card number on it as when you call the number above it will be needed. If you do not have access to your old statements, it would be necessary to call into your nearest Bank of Ireland branch and a representative will be happy to assist you with this. 

    Thanks,
    Sarah
    Hi Sarah, I've called that number over the past few days and have been on hold for over 30 minutes each time but haven't the time to continue to wait.  How can I get this sorted without having to spend a day on the phone waiting for someone to pick up?


  • Options
    #6
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    bidiots wrote: »
    Bank of Ireland: Sarah wrote: »
    bidiots wrote: »
    Hi Sarah
    I dont have my credit card number, how will i get through without this?
    Thanks
    Hi bidiots, 

    Please try and locate an old credit card statement which will have your card number on it as when you call the number above it will be needed. If you do not have access to your old statements, it would be necessary to call into your nearest Bank of Ireland branch and a representative will be happy to assist you with this. 

    Thanks,
    Sarah
    Hi Sarah, I've called that number over the past few days and have been on hold for over 30 minutes each time but haven't the time to continue to wait.  How can I get this sorted without having to spend a day on the phone waiting for someone to pick up?
    Hi bidiots, 

    Sorry to hear you have been waiting so long to speak with a rep, however as you don't have your credit card it would be necessary for you to speak with someone. I understand that this is inconvenient to you to be waiting so long. Our reps are available until 8pm during the week to answer your query. 

    Thanks,
    Evie 


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