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Due to high usage of your eircom account, all services will be suspended

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  • 03-05-2016 7:00pm
    #1
    PeWu79
    Registered Users Posts: 119 ✭✭


    [font=Walsheim-Regular, Arial, sans-serif]I got this from eircom: [/font]
    [font=Walsheim-Regular, Arial, sans-serif]We've noticed that your eircom account usage is quite high. To avoid interruption of your eircom services, please contact us to make an advance payment.[/font]
    [font=Walsheim-Regular, Arial, sans-serif]Due to high usage of your eircom account, all services will be suspended. A current payment of EUR38.47 is required to resume your services. Call us on 01 766 2506 or at 1800 601 701 for Business Customers.[/font]


    [font=Walsheim-Regular, Arial, sans-serif]How is this possible i have unlimited upload and download unless your going to contradict me in saying that unlimited is 100gb i will be furious if i have to pay extra and i will be cancelling my services???!!!![/font]


Comments

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    #2
    Niemoj
    Banned (with Prison Access) Posts: 1,104 ✭✭✭Niemoj


    That is bizarre, especially because it says eircom and not eir, after wasting €16m to drop 3 letters from their name you'd think they'd use the new name.

    Are you sure that is eircom and not some scammer chancing their arm?


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    #3
    Owryan
    Closed Accounts Posts: 4,024 ✭✭✭Owryan


    Looks like a scam: http://www.phonenumbers.ie/number/017662506


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    #4
    Wanderer78
    Registered Users Posts: 29,514 ✭✭✭✭Wanderer78


    might be worth contacting eir about this


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    #5
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    The free phone number is eir.
    Suggest you ask the reps what's going on.


  • Options
    #6
    PeWu79
    Registered Users Posts: 119 ✭✭PeWu79


    Niemoj wrote: »
    That is bizarre, especially because it says eircom and not eir, after wasting €16m to drop 3 letters from their name you'd think they'd use the new name.

    Are you sure that is eircom and not some scammer chancing their arm?
    That's what I though initially (as received a lot of phishing emails lately) but the phone numbers seem ok as far as I can say... 


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  • Options
    #7
    simdan
    Closed Accounts Posts: 577 ✭✭✭simdan


    Have I gone crazy or is the OP posting something that was posted 2 years ago on Eir/eircom's forum.. it's practically the same post...

    What???

    https://community.eir.ie/broadband-25/message-for-eircom-usage-quite


  • Options
    #8
    simdan
    Closed Accounts Posts: 577 ✭✭✭simdan


    PeWu79 wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]I got this from eircom: [/font]
    [font=Walsheim-Regular, Arial, sans-serif]We've noticed that your eircom account usage is quite high. To avoid interruption of your eircom services, please contact us to make an advance payment.[/font]
    [font=Walsheim-Regular, Arial, sans-serif]Due to high usage of your eircom account, all services will be suspended. A current payment of EUR38.47 is required to resume your services. Call us on 01 766 2506 or at 1800 601 701 for Business Customers.[/font]


    [font=Walsheim-Regular, Arial, sans-serif]How is this possible i have unlimited upload and download unless your going to contradict me in saying that unlimited is 100gb i will be furious if i have to pay extra and i will be cancelling my services???!!!![/font]

    Look at the screenshot from 2 years ago, same post.. What's going on?


  • Options
    #9
    Rackstar
    Registered Users Posts: 1,347 ✭✭✭Rackstar


    Glitch in the matrix


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    #10
    Niemoj
    Banned (with Prison Access) Posts: 1,104 ✭✭✭Niemoj


    simdan wrote: »
    Look at the screenshot from 2 years ago, same post.. What's going on?

    Welcome to the Twilight Zone friend :)


  • Options
    #11
    simdan
    Closed Accounts Posts: 577 ✭✭✭simdan


    Rackstar wrote:
    Glitch in the matrix

    Lol
    Niemoj wrote:
    Welcome to the Twilight Zone friend

    The OP is just bringing an old story back to life. Pretty bad really!


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    #12
    ScouseMouse
    Closed Accounts Posts: 5,070 ✭✭✭ScouseMouse


    Maybe they work for Tesco mobile and are trying to divert attention away from then? 


  • Options
    #13
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    PeWu79 wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]I got this from eircom: [/font]
    [font=Walsheim-Regular, Arial, sans-serif]We've noticed that your eircom account usage is quite high. To avoid interruption of your eircom services, please contact us to make an advance payment.[/font]
    [font=Walsheim-Regular, Arial, sans-serif]Due to high usage of your eircom account, all services will be suspended. A current payment of EUR38.47 is required to resume your services. Call us on 01 766 2506 or at 1800 601 701 for Business Customers.[/font]


    [font=Walsheim-Regular, Arial, sans-serif]How is this possible i have unlimited upload and download unless your going to contradict me in saying that unlimited is 100gb i will be furious if i have to pay extra and i will be cancelling my services???!!!![/font]
    Hi perry stanley,


    Thanks for getting in touch. Is there a mobile attached to your account?
    Please feel free to PM me the account number and I'll take a look into this.

    -Pamela 


  • Options
    #14
    PeWu79
    Registered Users Posts: 119 ✭✭PeWu79


    simdan wrote: »
    Have I gone crazy or is the OP posting something that was posted 2 years ago on Eir/eircom's forum.. it's practically the same post...

    What???

    https://community.eir.ie/broadband-25/message-for-eircom-usage-quite
    I was looking for similar issues before i posted mine here.
    Found and exact one so it was much quicker for me to do copy-paste action insted of typing it all (on mobile) 

    Is this that hard??? 

    Screenshot is mine! 


  • Options
    #15
    PeWu79
    Registered Users Posts: 119 ✭✭PeWu79


    Eir: Pamela wrote: »
    PeWu79 wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]I got this from eircom: [/font]
    [font=Walsheim-Regular, Arial, sans-serif]We've noticed that your eircom account usage is quite high. To avoid interruption of your eircom services, please contact us to make an advance payment.[/font]
    [font=Walsheim-Regular, Arial, sans-serif]Due to high usage of your eircom account, all services will be suspended. A current payment of EUR38.47 is required to resume your services. Call us on 01 766 2506 or at 1800 601 701 for Business Customers.[/font]


    [font=Walsheim-Regular, Arial, sans-serif]How is this possible i have unlimited upload and download unless your going to contradict me in saying that unlimited is 100gb i will be furious if i have to pay extra and i will be cancelling my services???!!!![/font]
    Hi perry stanley,


    Thanks for getting in touch. Is there a mobile attached to your account?
    Please feel free to PM me the account number and I'll take a look into this.

    -Pamela 
    Hi Pamela, 

    PM sent. Thank you 


  • Options
    #16
    looksee
    Registered Users Posts: 28,537 ✭✭✭✭looksee


    It is a scam, I got one too, recently. 


  • Options
    #17
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    PeWu79 wrote: »
    Eir: Pamela wrote: »
    PeWu79 wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]I got this from eircom: [/font]
    [font=Walsheim-Regular, Arial, sans-serif]We've noticed that your eircom account usage is quite high. To avoid interruption of your eircom services, please contact us to make an advance payment.[/font]
    [font=Walsheim-Regular, Arial, sans-serif]Due to high usage of your eircom account, all services will be suspended. A current payment of EUR38.47 is required to resume your services. Call us on 01 766 2506 or at 1800 601 701 for Business Customers.[/font]


    [font=Walsheim-Regular, Arial, sans-serif]How is this possible i have unlimited upload and download unless your going to contradict me in saying that unlimited is 100gb i will be furious if i have to pay extra and i will be cancelling my services???!!!![/font]
    Hi perry stanley,


    Thanks for getting in touch. Is there a mobile attached to your account?
    Please feel free to PM me the account number and I'll take a look into this.

    -Pamela 
    Hi Pamela, 

    PM sent. Thank you 
    Thanks PeWu79,


    I have replied.

    -Pamela 


  • Options
    #18
    Misguided1
    Closed Accounts Posts: 215 ✭✭Misguided1


    My father received one of those texts yesterday!  No contact number just " We've noticed that your eircom account usage is quite high. To avoid interruption of your eircom services, please contact us to make an advance payment"


  • Options
    #19
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Misguided1 wrote: »
    My father received one of those texts yesterday!  No contact number just " We've noticed that your eircom account usage is quite high. To avoid interruption of your eircom services, please contact us to make an advance payment"
    Hi Misguided1,

    I would recommend advising your father to contact the customer care team on 1901.

    -Pamela 


  • Options
    #20
    Edmundy
    Registered Users Posts: 71 ✭✭Edmundy


    Got this text today . only Eir now instead of eircom . guess they have not gone away


  • Options
    #21
    Lackey
    Closed Accounts Posts: 1,118 ✭✭✭Lackey


    I just posted about this
    Is it a scam ?


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    #22
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Edmundy wrote: »
    Got this text today . only Eir now instead of eircom  . guess they have not gone away
    Hi  Edmundy,


    I'm sorry to hear this. 


    Usually, we would send a notification if you have exceeded the fair usage policy of 1TB of broadband usage.


    If you would like me to look into this, can you please PM me your account number and full name?


    Thanks,
    Anna


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    #23
    Edmundy
    Registered Users Posts: 71 ✭✭Edmundy


    eir: Anna wrote: »
    Hi  Edmundy,


    I'm sorry to hear this. 


    Usually, we would send a notification if you have exceeded the fair usage policy of 1TB of broadband usage.


    If you would like me to look into this, can you please PM me your account number and full name?


    Thanks,
    Anna

    Well thing is Anna , we are with Sky !


  • Options
    #24
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Edmundy wrote: »
    eir: Anna wrote: »
    Hi  Edmundy,


    I'm sorry to hear this. 


    Usually, we would send a notification if you have exceeded the fair usage policy of 1TB of broadband usage.


    If you would like me to look into this, can you please PM me your account number and full name?


    Thanks,
    Anna

    Well thing is Anna , we are with Sky !
    If you have any services with eir you may receive this text message in regards to your bill not only for broadband usage.

    If you have an eir account number can you please PM me your account number and full name and I would be more than happy to look into this further?

    Thanks,
    Anna


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