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Android update for emobile customers(now eir)?

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  • 05-05-2016 9:18am
    #1
    toby2111
    Registered Users Posts: 2,280 ✭✭✭


    I was an emobile customer so I presume I'm now an eir mobile customer. I have a Sony Xperia Z3,Can anyone tell me when I'm going to get the next Android software update to Marshmallow 6.0?


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    toby2111 wrote: »
    I was an emobile customer so I presume I'm now an eir mobile customer. I have a Sony Xperia Z3,Can anyone tell me when I'm going to get the next Android software update to Marshmallow 6.0?
    Hi  toby2111,

    Thanks for getting in touch, I've requested further information on this update.
    As soon as the mobile team come back to me I'll be in touch :)

    -Pamela 


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    #3
    toby2111
    Registered Users Posts: 2,280 ✭✭✭toby2111


    Any news on this? Every other carrier has updated.......


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    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    toby2111 wrote: »
    Any news on this? Every other carrier has updated.......
    Apologies for the delay toby2111
    This software was made available to our customers Over The Air on the 29th of April. You can check for updates by going to Settings, About and then Software updates. 

    -Pamela 


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    #5
    toby2111
    Registered Users Posts: 2,280 ✭✭✭toby2111


    Eir: Pamela wrote: »
    Apologies for the delay toby2111
    This software was made available to our customers Over The Air on the 29th of April. You can check for updates by going to Settings, About and then Software updates. 

    -Pamela 
    I've done that, says nothing about update. Says device is up to date but I'm still on android 5.1.1


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    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    toby2111 wrote: »
    Eir: Pamela wrote: »
    Apologies for the delay toby2111
    This software was made available to our customers Over The Air on the 29th of April. You can check for updates by going to Settings, About and then Software updates. 

    -Pamela 
    I've done that, says nothing about update. Says device is up to date but I'm still on android 5.1.1
    Are you connected to wifi or mobile data when checking for the update toby2111?

    -Pamela 


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  • Options
    #7
    toby2111
    Registered Users Posts: 2,280 ✭✭✭toby2111


    Eir: Pamela wrote: »
    Are you connected to wifi or mobile data when checking for the update toby2111?

    -Pamela 

    WiFi


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    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    toby2111 wrote: »
    Eir: Pamela wrote: »
    Are you connected to wifi or mobile data when checking for the update toby2111?

    -Pamela 

    WiFi
    If the update is not available toby2111 the handset may need to be sent back to the manufacturer for repair.
    I would recommend calling into one of our stores an they can arrange this.

    -Pamela 


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    #9
    toby2111
    Registered Users Posts: 2,280 ✭✭✭toby2111


    Eir: Pamela wrote: »
    toby2111 wrote: »
    Eir: Pamela wrote: »
    Are you connected to wifi or mobile data when checking for the update toby2111?

    -Pamela 

    WiFi
    If the update is not available toby2111 the handset may need to be sent back to the manufacturer for repair.
    I would recommend calling into one of our stores an they can arrange this.

    -Pamela 
    Thats a lot of hassle for an update......Phone works fine,I'll do without it.


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    #10
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    toby2111 wrote: »
    Eir: Pamela wrote: »
    toby2111 wrote: »
    Eir: Pamela wrote: »
    Are you connected to wifi or mobile data when checking for the update toby2111?

    -Pamela 

    WiFi
    If the update is not available toby2111 the handset may need to be sent back to the manufacturer for repair.
    I would recommend calling into one of our stores an they can arrange this.

    -Pamela 
    Thats a lot of hassle for an update......Phone works fine,I'll do without it.
    No problem toby2111, Apologies I could not offer you better news.

    -Pamela 


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