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Why have I been charged when my account was cancelled?

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  • 06-05-2016 2:40pm
    #1
    Tim76
    Registered Users Posts: 953 ✭✭✭


    Hi,

    I cancelled my account and ceased receiving service on the 25th March last.

    However going through my recent bank statement, I note that a direct debit was taken by eir on 01/04/16 for a full month in advance.

    This money should not have been taken, could you please confirm how I can receive repayment?

    Regards


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tim76 wrote: »
    Hi,

    I cancelled my account and ceased receiving service on the 25th March last.

    However going through my recent bank statement, I note that a direct debit was taken by eir on 01/04/16 for a full month in advance.

    This money should not have been taken, could you please confirm how I can receive repayment?

    Regards
    Hi Tim76,


    Thanks for getting in touch. :)

    The account should be closed 30 days after receipt of written cancellation notice. 
    You will then be issued a final and closing bill for the account, if your account is in credit you will be able to see this on the final bill and our customer care team on 1901 will be more than happy to arrange a cheque refund for you.

    -Pamela 


  • Options
    #3
    Tim76
    Registered Users Posts: 953 ✭✭✭Tim76


    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    I cancelled my account and ceased receiving service on the 25th March last.

    However going through my recent bank statement, I note that a direct debit was taken by eir on 01/04/16 for a full month in advance.

    This money should not have been taken, could you please confirm how I can receive repayment?

    Regards
    Hi Tim76,


    Thanks for getting in touch. :)

    The account should be closed 30 days after receipt of written cancellation notice. 
    You will then be issued a final and closing bill for the account, if your account is in credit you will be able to see this on the final bill and our customer care team on 1901 will be more than happy to arrange a cheque refund for you.

    -Pamela 
    Hi Pamela,

    I called eir on 15th April and was told that I would be issued a cheque. However, as of today a month later I still have not received anything.

    Regards,

    Tim76


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    I cancelled my account and ceased receiving service on the 25th March last.

    However going through my recent bank statement, I note that a direct debit was taken by eir on 01/04/16 for a full month in advance.

    This money should not have been taken, could you please confirm how I can receive repayment?

    Regards
    Hi Tim76,


    Thanks for getting in touch. :)

    The account should be closed 30 days after receipt of written cancellation notice. 
    You will then be issued a final and closing bill for the account, if your account is in credit you will be able to see this on the final bill and our customer care team on 1901 will be more than happy to arrange a cheque refund for you.

    -Pamela 
    Hi Pamela,

    I called eir on 15th April and was told that I would be issued a cheque. However, as of today a month later I still have not received anything.

    Regards,

    Tim76
    I'm sorry to hear you have not received this yet, Can you PM me your account number and I will look into this. 

    - Pamela 


  • Options
    #5
    Tim76
    Registered Users Posts: 953 ✭✭✭Tim76


    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    I cancelled my account and ceased receiving service on the 25th March last.

    However going through my recent bank statement, I note that a direct debit was taken by eir on 01/04/16 for a full month in advance.

    This money should not have been taken, could you please confirm how I can receive repayment?

    Regards
    Hi Tim76,


    Thanks for getting in touch. :)

    The account should be closed 30 days after receipt of written cancellation notice. 
    You will then be issued a final and closing bill for the account, if your account is in credit you will be able to see this on the final bill and our customer care team on 1901 will be more than happy to arrange a cheque refund for you.

    -Pamela 
    Hi Pamela,

    I called eir on 15th April and was told that I would be issued a cheque. However, as of today a month later I still have not received anything.

    Regards,

    Tim76
    I'm sorry to hear you have not received this yet, Can you PM me your account number and I will look into this. 

    - Pamela 
    The account number is 18184887


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    I cancelled my account and ceased receiving service on the 25th March last.

    However going through my recent bank statement, I note that a direct debit was taken by eir on 01/04/16 for a full month in advance.

    This money should not have been taken, could you please confirm how I can receive repayment?

    Regards
    Hi Tim76,


    Thanks for getting in touch. :)

    The account should be closed 30 days after receipt of written cancellation notice. 
    You will then be issued a final and closing bill for the account, if your account is in credit you will be able to see this on the final bill and our customer care team on 1901 will be more than happy to arrange a cheque refund for you.

    -Pamela 
    Hi Pamela,

    I called eir on 15th April and was told that I would be issued a cheque. However, as of today a month later I still have not received anything.

    Regards,

    Tim76
    I'm sorry to hear you have not received this yet, Can you PM me your account number and I will look into this. 

    - Pamela 
    The account number is 18184887
    Thanks Tim76,


    Did you return the modem? This charge is related to a modem.

    -Pamela 


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  • Options
    #7
    Tim76
    Registered Users Posts: 953 ✭✭✭Tim76


    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    I cancelled my account and ceased receiving service on the 25th March last.

    However going through my recent bank statement, I note that a direct debit was taken by eir on 01/04/16 for a full month in advance.

    This money should not have been taken, could you please confirm how I can receive repayment?

    Regards
    Hi Tim76,


    Thanks for getting in touch. :)

    The account should be closed 30 days after receipt of written cancellation notice. 
    You will then be issued a final and closing bill for the account, if your account is in credit you will be able to see this on the final bill and our customer care team on 1901 will be more than happy to arrange a cheque refund for you.

    -Pamela 
    Hi Pamela,

    I called eir on 15th April and was told that I would be issued a cheque. However, as of today a month later I still have not received anything.

    Regards,

    Tim76
    I'm sorry to hear you have not received this yet, Can you PM me your account number and I will look into this. 

    - Pamela 
    The account number is 18184887
    Thanks Tim76,


    Did you return the modem? This charge is related to a modem.

    -Pamela 
    I returned the modem the modem via freepost on 19th April as agreed with [font=Calibri, sans-serif]Laura from the customer care team on 15th April last. [/font]


  • Options
    #8
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    OP have you checked with your bank if its not too late to reverse the unauthorised Direct Debit and get your money back that way. 


  • Options
    #9
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    I cancelled my account and ceased receiving service on the 25th March last.

    However going through my recent bank statement, I note that a direct debit was taken by eir on 01/04/16 for a full month in advance.

    This money should not have been taken, could you please confirm how I can receive repayment?

    Regards
    Hi Tim76,


    Thanks for getting in touch. :)

    The account should be closed 30 days after receipt of written cancellation notice. 
    You will then be issued a final and closing bill for the account, if your account is in credit you will be able to see this on the final bill and our customer care team on 1901 will be more than happy to arrange a cheque refund for you.

    -Pamela 
    Hi Pamela,

    I called eir on 15th April and was told that I would be issued a cheque. However, as of today a month later I still have not received anything.

    Regards,

    Tim76
    I'm sorry to hear you have not received this yet, Can you PM me your account number and I will look into this. 

    - Pamela 
    The account number is 18184887
    Thanks Tim76,


    Did you return the modem? This charge is related to a modem.

    -Pamela 
    I returned the modem the modem via freepost on 19th April as agreed with [font=Calibri, sans-serif]Laura from the customer care team on 15th April last. [/font]
    No problem Tim76,


    I have taken a look into this and your check has been issued today. It will be with you in 5 to 10 working days.

    -Pamela 


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