If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Received text about high usage?

pawrick · 2016-05-09 12:33:04

I received a text this morning to say my account usage is quite high and to avoid interruption to contact eircom and make an advance payment? I am on a direct debit and my account has been deducted the full amount according to the online bill statements each month since switching from meteor to eircom in February. Am I…

Options

09-05-2016 1:33pm

#1

pawrick

Registered Users Posts: 1,726 ✭✭✭

Join Date: August 2006

Posts: 1633

I received a text this morning to say my account usage is quite high and to avoid interruption to contact eircom and make an advance payment?

I am on a direct debit and my account has been deducted the full amount according to the online bill statements each month since switching from meteor to eircom in February.

Am I being billed the correct amount in the statements / direct debit by eir or am I missing something?

thanks for any assistance you can provide

0

Comments

Options
#2 09-05-2016 2:35pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

pawrick wrote: »

I received a text this morning to say my account usage is quite high and to avoid interruption to contact eircom and make an advance payment?

I am on a direct debit and my account has been deducted the full amount according to the online bill statements each month since switching from meteor to eircom in February.

Am I being billed the correct amount in the statements / direct debit by eir or am I missing something?

thanks for any assistance you can provide

Hi pawrick,

Thanks for getting in touch.

Can you PM me your account number and I will take a look into this.

-Pamela

0
Options
#3 09-05-2016 3:08pm
pawrick

Registered Users Posts: 1,726 ✭✭✭

Join Date: August 2006

Posts: 1633

just sent, thanks

0
Options
#4 09-05-2016 3:59pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

pawrick wrote: »

just sent, thanks

Thanks pawrick :)
I'm just going through my PM's now.

-Pamela

0