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Possible upgrade for emobile legacy customers

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  • 09-05-2016 7:19pm
    #1
    wtd2008
    Registered Users Posts: 204 ✭✭


    Hi, 

    I have an old emobile tarif , €35 unlimited but the price to upgrade phones is very high.

    Rather than me jumping ship to another network I would like to see what you can offer a customer of 7 years first. 

    I tried to ring Sales but was told the office closes at 5, it does not suit me to ring before that.

    Any options would be appreciated.
    W


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    wtd2008 wrote: »
    Hi, 

    I have an old emobile tarif , €35 unlimited but the price to upgrade phones is very high.

    Rather than me jumping ship to another network I would like to see what you can offer a customer of 7 years first. 

    I tried to ring Sales but was told the office closes at 5, it does not suit me to ring before that.

    Any options would be appreciated.
    W
    Hi wtd2008,

    Thanks for getting in touch :) 

    Our sales team are also available on-line after 5pm here https://www.eir.ie/chatnow/ or alternately you can view our store opening hours here https://www.eir.ie/stores/ one of our reps would be more than happy to explore your options with you in store.

    -Pamela 


  • Options
    #3
    wtd2008
    Registered Users Posts: 204 ✭✭wtd2008


    Eir: Pamela wrote: »
    wtd2008 wrote: »
    Hi, 

    I have an old emobile tarif , €35 unlimited but the price to upgrade phones is very high.

    Rather than me jumping ship to another network I would like to see what you can offer a customer of 7 years first. 

    I tried to ring Sales but was told the office closes at 5, it does not suit me to ring before that.

    Any options would be appreciated.
    W
    Hi wtd2008,

    Thanks for getting in touch :) 

    Our sales team are also available on-line after 5pm here https://www.eir.ie/chatnow/ or alternately you can view our store opening hours here https://www.eir.ie/stores/ one of our reps would be more than happy to explore your options with you in store.

    -Pamela 
    I have tried the chat many times. Most of the times its says to try again later. When I got to chat to one of your agents yesterday I was told that upgrades cannot be carried or information given on chat.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    wtd2008 wrote: »
    Eir: Pamela wrote: »
    wtd2008 wrote: »
    Hi, 

    I have an old emobile tarif , €35 unlimited but the price to upgrade phones is very high.

    Rather than me jumping ship to another network I would like to see what you can offer a customer of 7 years first. 

    I tried to ring Sales but was told the office closes at 5, it does not suit me to ring before that.

    Any options would be appreciated.
    W
    Hi wtd2008,

    Thanks for getting in touch :) 

    Our sales team are also available on-line after 5pm here https://www.eir.ie/chatnow/ or alternately you can view our store opening hours here https://www.eir.ie/stores/ one of our reps would be more than happy to explore your options with you in store.

    -Pamela 
    I have tried the chat many times. Most of the times its says to try again later. When I got to chat to one of your agents yesterday I was told that upgrades cannot be carried or information given on chat.
    Apologies wtd2008,
    My best advice would be to call into one of our stores and and speak with a salesperson directly regarding your upgrade.

    -Pamela 


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