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Card Care

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    #62
    Poochie05
    Registered Users Posts: 4,244 ✭✭✭Poochie05


    You'd think that until there was at least the same functionality with the new app they would have kept the existing service for people who were using it.
    Not being able to see pending transactions is definitely a retrograde step. In terms of enhanced security, surely not being able to spot suspect transactions in a timely fashion is less secure?
    Please pass on the feedback from this satisfied user of Cardcare services, now dissatisfied, that seeing pending transactions should be a priority in new functionality being added. Thanks.


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    #63
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Poochie05 wrote: »
    You'd think that until there was at least the same functionality with the new app they would have kept the existing service for people who were using it.
    Not being able to see pending transactions is definitely a retrograde step. In terms of enhanced security, surely not being able to spot suspect transactions in a timely fashion is less secure?
    Please pass on the feedback from this satisfied user of Cardcare services, now dissatisfied, that seeing pending transactions should be a priority in new functionality being added. Thanks.
    Hi there,

    Thansk for getting in touch with us here today. We are very sorry to hear that you feel this way. We will be further enhancing the servicing capability of the BOI App throughout 2021.

    Please be assured that we appreciate all feedback we receive from our customers and we will be sure to pass this on.

    Thanks Jen


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