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In turkey. No money in Atm but account debited anyway

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  • 13-05-2016 7:10pm
    #1
    Irishchick
    Registered Users Posts: 1,151 ✭✭✭


    I am on holidays in Turkey and I went to take out euros from an ATM. The machine did not have the money so it cancelled the transaction and gave me back my card. However the amount was still taken from my account.

    I took the money out on Wednesday the 11th and it still has not been rectified and I'm down money that I needed.


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Irishchick wrote: »
    I am on holidays in Turkey and I went to take out euros from an ATM. The machine did not have the money so it cancelled the transaction and gave me back my card. However the amount was still taken from my account.

    I took the money out on Wednesday the 11th and it still has not been rectified and I'm down money that I needed.
    Hi Irishchick,

    Thank you for contacting us here on Boards.ie

    Sorry to hear this. If this amount does not adjust back to your account after five working days of the withdrawal, please send your query when you are logged into 365 Online and we can then request for the amount to be refunded to your account. Please select the Online Service Desk and then the "Ask a Question" option from the drop down to send your query, giving the date and amount of the withdrawal in question.

    If we can help with any other query please let us know.

    Thanks,
    Sarah


  • Options
    #3
    Irishchick
    Registered Users Posts: 1,151 ✭✭✭Irishchick


    Bank of Ireland: Sarah wrote: »
    Hi Irishchick,

    Thank you for contacting us here on Boards.ie

    Sorry to hear this. If this amount does not adjust back to your account after five working days of the withdrawal, please send your query when you are logged into 365 Online and we can then request for the amount to be refunded to your account. Please select the Online Service Desk and then the "Ask a Question" option from the drop down to send your query, giving the date and amount of the withdrawal in question.

    If we can help with any other query please let us know.

    Thanks,
    Sarah

    Thanks I will


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