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Activation SMS

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  • 16-05-2016 11:12am
    #1
    The Voice of reason
    Registered Users Posts: 119 ✭✭


    IS there an issue with 365 activation codes being sent? I've been waiting over an hour for a code to activate a beneficiary 


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    #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    The Voice of reason wrote: »
    IS there an issue with 365 activation codes being sent? I've been waiting over an hour for a code to activate a beneficiary 
    Hi The Voice of reason, I've checked this and activation codes are working normally.

    Can you let me know if you've received the codes before and if your mobile number has changed recently?
     
    Thanks

    Nicola


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    #3
    The Voice of reason
    Registered Users Posts: 119 ✭✭The Voice of reason


    Bank of Ireland: Nicola wrote: »
    The Voice of reason wrote: »
    IS there an issue with 365 activation codes being sent? I've been waiting over an hour for a code to activate a beneficiary 
    Hi The Voice of reason, I've checked this and activation codes are working normally.

    Can you let me know if you've received the codes before and if your mobile number has changed recently?
     
    Thanks

    Nicola
    Hi Nicola,

    No, still not received it and my number is still the same.


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    #4
    Bank of Ireland: Sharon
    Closed Accounts Posts: 315 ✭✭Bank of Ireland: Sharon


    Hi The Voice of reason,

    Thanks for getting back to us. 

    Can we ask you to please go to 'Manage Accounts', 'Manage Payees' and then select 'activate payee'. If you enter the wrong seven digit code (e.g 1234567) into the field three times, this will generate a new code to your mobile. 

    Thanks,

    Sharon


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    #5
    The Voice of reason
    Registered Users Posts: 119 ✭✭The Voice of reason


    Bank of Ireland: Sharon wrote: »
    Hi The Voice of reason,

    Thanks for getting back to us. 

    Can we ask you to please go to 'Manage Accounts', 'Manage Payees' and then select 'activate payee'. If you enter the wrong seven digit code (e.g 1234567) into the field three times, this will generate a new code to your mobile. 

    Thanks,

    Sharon
    Got sorted, thanks a mill for the quick responses


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