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Speed Increase request

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  • 16-05-2016 12:36pm
    #1
    Rattlehead_ie
    Registered Users Posts: 1,882 ✭✭✭


    Hi guys,
    Wondering what the process around getting the speeds of my Eir Fibre FTTC line is.
    While I was pre-qualified at 60M, being sold up to 100M I would hope that if my line was able to do 100M I would be able to do it. Now according to my modem the line is capable of doing 120/27 yet I am stuck on the 60M service. 
    Is this something the team here can do / look after?


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Rattlehead_ie wrote: »
    Hi guys,
    Wondering what the process around getting the speeds of my Eir Fibre FTTC line is.
    While I was pre-qualified at 60M, being sold up to 100M I would hope that if my line was able to do 100M I would be able to do it. Now according to my modem the line is capable of doing 120/27 yet I am stuck on the 60M service. 
    Is this something the team here can do / look after?
    Hi  Rattlehead_ie,

    Thanks for getting in touch.

    Our technical support team would be more than happy to test your line and check if there is a line increase available on your line.
    You can contact them directly on 1890260260, freephone 1901.

    - Pamela 


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    #3
    Rattlehead_ie
    Registered Users Posts: 1,882 ✭✭✭Rattlehead_ie


    Hi Pamela. 
    Thanks I eventually got to Tech after some issues with my non land-line land-line number. Upped to 80M signal is still fine so think I'll ask for the 100profile tomorrow and see if it's OK.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Rattlehead_ie wrote: »
    Hi Pamela. 
    Thanks I eventually got to Tech after some issues with my non land-line land-line number. Upped to 80M signal is still fine so think I'll ask for the 100profile tomorrow and see if it's OK.
    No problem  Rattlehead_ie,
    Great to hear you finally got the speed increased :)
    Please don't hesitate to contact us should you need any further assistance. 

    - Pamela 


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