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How do I speak to a person on 365 phone??

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  • 18-05-2016 10:03am
    #1
    The Voice of reason
    Registered Users Posts: 119 ✭✭


    None of the options match my requirements


Comments

  • Options
    #2
    Ragnar Lothbrok
    Registered Users Posts: 1,860 ✭✭✭Ragnar Lothbrok


    The Voice of reason wrote: »
    None of the options match my requirements
    When I've needed to speak to a real person at 365 I've selected random options and eventually get through to someone.  I explain what I need and they put me through to the right person.

    There should be an option to speak to a customer care adviser or whatever, but I suppose BoI realise that most people ringing 365 would pick that option in the first instance, instead of selecting the correct option.


  • Options
    #3
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    The Voice of reason wrote: »
    None of the options match my requirements
    Hi The Voice of reason thanks for getting in touch.
     
    If you've a general query I can help you here, if you use 365 Online you’ll also have the option to send your query through the Online Service desk using the ‘Ask a Question’ option.
     
    To speak to an adviser on 0818 365 365 choose option 1 on the menu and then press * on your phone (if none of the listed menu options relate to your query you can then press option 4 and you’ll be directed to an adviser).
     
    Hope this helps, thanks
    Nicola


  • Options
    #4
    The Voice of reason
    Registered Users Posts: 119 ✭✭The Voice of reason


    Bank of Ireland: Nicola wrote: »
    The Voice of reason wrote: »
    None of the options match my requirements
    Hi The Voice of reason thanks for getting in touch.
     
    If you've a general query I can help you here, if you use 365 Online you’ll also have the option to send your query through the Online Service desk using the ‘Ask a Question’ option.
     
    To speak to an adviser on 0818 365 365 choose option 1 on the menu and then press * on your phone (if none of the listed menu options relate to your query you can then press option 4 and you’ll be directed to an adviser).
     
    Hope this helps, thanks
    Nicola
    Hi Nicola,

    I needed an answer there and then so the phone was my only option. I took the same approach as Ragnor and eventually got sorted.

    Thanks for the reply all the same


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