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Cancellation fees when moving home

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  • 18-05-2016 4:38pm
    #1
    qrx
    Closed Accounts Posts: 642 ✭✭✭


    Do cancellation fees apply when terminating a contract early due to moving home? I mean for home services: TV, electricity, gas etc


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    #2
    whomitconcerns
    Registered Users Posts: 4,367 ✭✭✭whomitconcerns


    Well call then and find out. It depends on the company


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    #3
    qrx
    Closed Accounts Posts: 642 ✭✭✭qrx


    whomitconcerns wrote: »
    Well call then and find out. It depends on the company

    So there's no regulation on it?


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    #4
    Xterminator
    Registered Users Posts: 4,740 ✭✭✭Xterminator


    simple answer is yes. if you terminate your contact early you could be liable for termination fees; as per terms and conditions of your service

    But if you contact the provider and ask nicely they may assist you.

    i cancelled a sky contract early a few years ago when i was moving house because they could not supply service to my new apt, they waived any fee.

    UPC moved my service to my new address when i last moved, avoiding any fees.


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    #5
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    You sign up to a contract and terminate it early, then yes termination fee's would apply in the vast majority of cases.
    As mentioned above if you ask nicely then they may waive them based on a situation but they have no obligation to do so.


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    #6
    nkav86
    Registered Users Posts: 714 ✭✭✭nkav86


    Fees apply, but you can transfer the service to the new home or new tenants can take over the contract, if applicable


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    #7
    L1011
    Registered Users Posts: 69,033 ✭✭✭✭L1011


    qrx wrote: »
    So there's no regulation on it?

    No regulation. Why would there be?

    Some providers are OK about it. Some are better if you're moving to somewhere they don't serve (bins, TV companies etc) but not all.


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    #8
    qrx
    Closed Accounts Posts: 642 ✭✭✭qrx


    L1011 wrote: »
    No regulation. Why would there be?

    So people don't get fleeced. It's a different scenario to what you are agreeing to. You're not breaking a contract, you're just moving home. Fair enough if you can get the service in your new home then maybe sign up with them again. But not always possible.

    glad to hear peoples experience is that providers seem to be ok about it.


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    #9
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    qrx wrote: »
    So people don't get fleeced. It's a different scenario to what you are agreeing to. You're not breaking a contract, you're just moving home. Fair enough if you can get the service in your new home then maybe sign up with them again. But not always possible.

    glad to hear peoples experience is that providers seem to be ok about it.

    What would be the point of the contract if you could just abandon it by moving? Your install fees are paid by the tariff + contract, if providers were not allowed such we'd all pay €150 setup fees for broadband, similar for the other services or tenants would have to pay premium rates.


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    #10
    L1011
    Registered Users Posts: 69,033 ✭✭✭✭L1011


    qrx wrote: »
    So people don't get fleeced. It's a different scenario to what you are agreeing to. You're not breaking a contract, you're just moving home. Fair enough if you can get the service in your new home then maybe sign up with them again. But not always possible.

    glad to hear peoples experience is that providers seem to be ok about it.

    You're breaking a contract, not being fleeced.

    Would it be OK for your employer to move, lay you off and give no redundancy?


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    #11
    ssmith6287
    Registered Users Posts: 1,341 ✭✭✭ssmith6287


    Eircom make you sign into a new contract at new location or charge you termination fees


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    #12
    VincePP
    Closed Accounts Posts: 982 ✭✭✭VincePP


    qrx wrote: »
    So there's no regulation on it?

    Yes it is regulated by contract law in the terms and conditions you signed up for in your supply contract. Usually under "Cancellation".

    Remember its a contract you signed - BOTH sides have obligations and obligations are written clearly. Problem is one side (the consumer) usually never bothers to actually read what they are signing.

    Termination fees are anythign from one month to payment for the remainder of the minimum term signed up for.

    If you are transfering ther service to the new address, then the contract may move. If the new address cannot take the service, that is not the fault of the supplier and the temrination fee applies - as written in the contract.

    So, simple, read the contracta dn you'll knwo what termination fee applies.


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    #13
    rubadub
    Registered Users Posts: 32,382 ✭✭✭✭rubadub


    It can be cheaper to keep paying for the service and wait until the contract runs out.


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    #14
    thisistough
    Registered Users Posts: 394 ✭✭thisistough


    rubadub wrote: »
    It can be cheaper to keep paying for the service and wait until the contract runs out.

    Not necessarily, providers cannot charge you VAT on a service that isn't being provided so if their charge is for the remainder of the contract they must minus VAT from this. I know some providers like UPC charge a flat termination fee so in those cases it may work out better to continue paying monthly, but it's not a one size fits all answer, different options may be better with different providers


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