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Phone Line / Broadband Down

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  • 23-05-2016 6:44pm
    #1
    Sheeeeit
    Registered Users Posts: 191 ✭✭


    Hi my phone line and Broadband have been down for several hours now so I logged the issue by calling 1901.
    I then followed some suggestions from Eir to debug the issue but got no where so called 1890260260 for support. The response I got was that I had logged an issue and that technical support would expect to have the issue resolved within four working days. I really hope this is resolved a lot sooner than that. Four working days really isn't acceptable. How can I get an update on the status of this issue with estimated repair times?


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    #2
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    Hi there, thanks for getting in touch. I'm very sorry to hear this. I'm afraid the standard lead time for faults would be 3-5 working days however I can assure you once you have logged this with the support team they will be working to resolve this as soon as possible. If you would like a further update on this I would recommend contacting the support team on 1890260260 or freephone 1901 opt 3 opt 2 & they can advise you as best on this. Once this is resolved if you would like to get back to me here I can arrange a credit for the downtime. Apologies for any inconvenience caused. Stacey


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