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BOI machine timed out

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  • 26-05-2016 12:44pm
    #1
    NewMrs2b
    Closed Accounts Posts: 142 ✭✭


    Hi

    Used Ulster Bank card at a BOI atm and it timed out but took the money from my account.

    When can I expect to see it back in my account?

    Cheers


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    #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Good Afternoon newMrs2b, 

    Thank you for getting in contact with us here on Boards.ie.

    When you make a withdrawal at an ATM and the funds are not dispensed however, still appears as a debit on your account, this will generally correct itself once the machine recalibrates. This normally takes 1 working day if within Ireland and 5 working days if abroad. 

    If this does not happy just contact your Bank who can raise an ATM dispute on your behalf. 

    I hope this helps and if you need anything else, please don't hesitate to contact us again. 

    Elaine  


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