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Intermittent down time for Eir Broadband

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  • 30-05-2016 4:00pm
    #1
    icylava
    Registered Users Posts: 105 ✭✭


    Having this intermittent down time for Eir eFibre Broadband since the massive down time between 1:30 a.m. and 3:00 a.m. on 20th-May-2016.

    So my router is getting dropped out of connection intermittently every day.The down time varies from a few hours to a few minutes. During the down time, the web mgmt page said the router is not registered on Eir's network and the Internet LED is constantly ON. How can I diagnose with the tech team if the issue is happening intermittently??


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    icylava wrote: »
    Having this intermittent down time for Eir eFibre Broadband since the massive down time between 1:30 a.m. and 3:00 a.m. on 20th-May-2016.

    So my router is getting dropped out of connection intermittently every day.The down time varies from a few hours to a few minutes. During the down time, the web mgmt page said the router is not registered on Eir's network and the Internet LED is constantly ON. How can I diagnose with the tech team if the issue is happening intermittently??
    Hi icylava, 

    I'm sorry to hear of the issues you are having. 

    The best advice I can offer is to contact our support team on 1890 260 260 (telephone number and option 0) They'll troubleshoot with you to identify the issue and resolve it.

    Thanks 

    Tracey 


  • Options
    #3
    icylava
    Registered Users Posts: 105 ✭✭icylava


    eir: Tracey wrote: »
    icylava wrote: »
    Having this intermittent down time for Eir eFibre Broadband since the massive down time between 1:30 a.m. and 3:00 a.m. on 20th-May-2016.

    So my router is getting dropped out of connection intermittently every day.The down time varies from a few hours to a few minutes. During the down time, the web mgmt page said the router is not registered on Eir's network and the Internet LED is constantly ON. How can I diagnose with the tech team if the issue is happening intermittently??
    Hi icylava, 

    I'm sorry to hear of the issues you are having. 

    The best advice I can offer is to contact our support team on 1890 260 260 (telephone number and option 0) They'll troubleshoot with you to identify the issue and resolve it.

    Thanks 

    Tracey 
    Thanks, Tracey. What are the opening hours for the tech support team?


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    icylava wrote: »
    eir: Tracey wrote: »
    icylava wrote: »
    Having this intermittent down time for Eir eFibre Broadband since the massive down time between 1:30 a.m. and 3:00 a.m. on 20th-May-2016.

    So my router is getting dropped out of connection intermittently every day.The down time varies from a few hours to a few minutes. During the down time, the web mgmt page said the router is not registered on Eir's network and the Internet LED is constantly ON. How can I diagnose with the tech team if the issue is happening intermittently??
    Hi icylava, 

    I'm sorry to hear of the issues you are having. 

    The best advice I can offer is to contact our support team on 1890 260 260 (telephone number and option 0) They'll troubleshoot with you to identify the issue and resolve it.

    Thanks 

    Tracey 
    Thanks, Tracey. What are the opening hours for the tech support team?
    No problem. They are open 24/7.

    Thanks

    Tracey 


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