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need help with line deactivation

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  • 02-06-2016 10:18am
    #1
    zakee78
    Registered Users Posts: 7 ✭


    Hello,

    Just moved in to the apartment. Wanted to bring over my services from my old address. Service provider couldn't process the port as the line in the apartment shows active and in use. 
    My service provider said that it's Eir contract on it. I called Eir support after 15 minutes of call transferring someone mentioned the email proofofaddress"at"eir"dot"ie so I have sent email there with my lease agreement attached. 
    That was two days ago haven't got any acknowledge email - nothing... the service provider is still blocked. Please help me with getting rid of old service - it's not mine...
    should mention that my landlord did the same 6 days ago and never got anything back from Eir neither...

    Regards


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    zakee78 wrote: »
    Hello,

    Just moved in to the apartment. Wanted to bring over my services from my old address. Service provider couldn't process the port as the line in the apartment shows active and in use. 
    My service provider said that it's Eir contract on it. I called Eir support after 15 minutes of call transferring someone mentioned the email proofofaddress"at"eir"dot"ie so I have sent email there with my lease agreement attached. 
    That was two days ago haven't got any acknowledge email - nothing... the service provider is still blocked. Please help me with getting rid of old service - it's not mine...
    should mention that my landlord did the same 6 days ago and never got anything back from Eir neither...

    Regards
    Hi zakee78,

    Thanks for getting in touch.
    Did you send this request to proofofaddress@eir.ie? These requests are processed within 3-5 working days of receipt.
    Can you PM me your e-mail address and I will follow up on this e-mail request for you.

    -Pamela 


  • Options
    #3
    zakee78
    Registered Users Posts: 7 ✭zakee78


    Hello,
    Any update on this one?
    Regards
    Tom


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    zakee78 wrote: »
    Hello,
    Any update on this one?
    Regards
    Tom
    I've requested an update zakee78 as soon as the proofofaddress team come back to me I will update you.

    -Pamela 


  • Options
    #5
    zakee78
    Registered Users Posts: 7 ✭zakee78


    hello,
    Any chance you could try if that's possible to resolve my issue? it's already two weeks while I'm trying to release the line I called in on the 2nd of June that was 5 days after that request has been sent by my landlord to proofofaddress team. I sent the mail 3 times, was that received? 
    Please release the line...

    Regards.


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    zakee78 wrote: »
    hello,
    Any chance you could try if that's possible to resolve my issue? it's already two weeks while I'm trying to release the line I called in on the 2nd of June that was 5 days after that request has been sent by my landlord to proofofaddress team. I sent the mail 3 times, was that received? 
    Please release the line...

    Regards.
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]zakee78[/font],
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]The proof of address team has checked their inbox and[/font][font=Verdana, sans-serif] you have sent the Proof of Address but you did not include the phone number from 199000 or 198000 as requested so unfortunately the address cannot be found. [/font]
    [font=Verdana, sans-serif]As soon as you have sent this in please do let me know and I will follow this up with the proof of address team.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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  • Options
    #7
    zakee78
    Registered Users Posts: 7 ✭zakee78


    Hello,

    I have sent it again this time with the phone line number...

    Thanks.


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    zakee78 wrote: »
    Hello,

    I have sent it again this time with the phone line number...

    Thanks.
    Thanks  zakee78,


    I'll get the proof of address team to check this now.

    -Pamela 


  • Options
    #9
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    zakee78 wrote: »
    Hello,

    I have sent it again this time with the phone line number...

    Thanks.
    [font=Verdana, sans-serif]The account has now been ceased [/font][font=Verdana, sans-serif]zakee78 [/font][font=Verdana, sans-serif]and you should be able to place an order on this Monday.[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]-Pamela [/font]


  • Options
    #10
    zakee78
    Registered Users Posts: 7 ✭zakee78


    Thanks for your help. I'll confirm on Monday if that worked.
    Regards


  • Options
    #11
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    zakee78 wrote: »
    Thanks for your help. I'll confirm on Monday if that worked.
    Regards
    No problem  zakee78 :)

    -Pamela 


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  • Options
    #12
    zakee78
    Registered Users Posts: 7 ✭zakee78


    Hello,

    just have checked with the supplier.
    Seems like the line is still active with your service.

    Can you please look into it?

    Regards 


  • Options
    #13
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    zakee78 wrote: »
    Hello,

    just have checked with the supplier.
    Seems like the line is still active with your service.

    Can you please look into it?

    Regards 
    [font=Verdana, sans-serif]I have checked this line and I can assure you it is now vacant [/font][font=Verdana, sans-serif]zakee78.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #14
    zakee78
    Registered Users Posts: 7 ✭zakee78


    Thanks for checking.

    Regards,


  • Options
    #15
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    zakee78 wrote: »
    Thanks for checking.

    Regards,
    No problem zakee78 :)

    -Pamela 


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