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roaming on eir mobile via "live Chat"???

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  • 07-06-2016 8:04pm
    #1
    happym
    Registered Users Posts: 32 ✭


    Hi I'm having problems getting roaming enabled on an eir mobile.
    There has been none available on Live Chat since 3pm it is now past 8pm 
    Can anyone help..would it be worth being online before 9 in the morning
    & just refreshing till someone became available, I'd do that but do not want to waste hours


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    happym wrote: »
    Hi I'm having problems getting roaming enabled on an eir mobile.
    There has been none available on Live Chat since 3pm it is now past 8pm 
    Can anyone help..would it be worth being online before 9 in the morning
    & just refreshing till someone became available, I'd do that but do not want to waste hours
    Hi  happym,


    Thanks for getting in touch, I'm so sorry to hear you are experiencing issues with roaming.
    What county are you currently roaming in?

    Can you PM me your mobile number and pin for data protection and I will check the correct setting are enabled on your phone.

    -Pamela 


  • Options
    #3
    kooreczka
    Registered Users Posts: 39 ✭kooreczka


    Jo happym,

    Did you get it sorted? I have the same issue with my roaming connection and I have been ignored by live chat yesterday like 5 times once I explained the problem same on facebook live chat :-(


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    kooreczka wrote: »
    Jo happym,

    Did you get it sorted? I have the same issue with my roaming connection and I have been ignored by live chat yesterday like 5 times once I explained the problem same on facebook live chat :-(
    Hi kooreczka, 

    I'm very sorry to hear about the issues you are having getting through to webchat, I understand this is frustrating. 

    Feel free to PM me your mobile, PIN, email address and full address and name on the account and I'll clarify the roaming is set up on your account. 

    Thanks 

    Tracey 


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