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Branch wont let me lodge money - unpaid direct debt fine incurred

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  • 09-06-2016 9:53pm
    #1
    GTE
    Registered Users Posts: 3,913 ✭✭✭


    Hello,

    I have just found out that my local branch of BOI is a "cashless bank" for two days of the week. This means that I was unable to lodge money for a direct debt which was due to come out today.

    I have since been given a €12.70 penalty fee. I understand that that fee is automated, but I do not feel that it is fair to apply it in my case.

    I am waiting for a new ATM card which is taking it's time to arrive, so I could not use the lodgement service on the ATM so I thought I would just lodge the money using photo ID and I was refused, even after explaining my situation. The staff member who normally works the cashier desk was there too. I was told to go to the nearest branch and asked the question "Am I local?".

    Of course I am local, it is why it is my branch and the next branch is around 18km away and I do not have the transport or public transport opportunities to get to it.

    My only option was to get a bank transfer off a friend but it did not arrive in time.

    I am sure that there is discretion allowable in cases like these so I welcome your response on what to do next.

    Thanks


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  • Options
    #2
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    bbk wrote: »
    Hello,

    I have just found out that my local branch of BOI is a "cashless bank" for two days of the week. This means that I was unable to lodge money for a direct debt which was due to come out today.

    I have since been given a €12.70 penalty fee. I understand that that fee is automated, but I do not feel that it is fair to apply it in my case.

    I am waiting for a new ATM card which is taking it's time to arrive, so I could not use the lodgement service on the ATM so I thought I would just lodge the money using photo ID and I was refused, even after explaining my situation. The staff member who normally works the cashier desk was there too. I was told to go to the nearest branch and asked the question "Am I local?".

    Of course I am local, it is why it is my branch and the next branch is around 18km away and I do not have the transport or public transport opportunities to get to it.

    My only option was to get a bank transfer off a friend but it did not arrive in time.

    I am sure that there is discretion allowable in cases like these so I welcome your response on what to do next.

    Thanks
    Good Morning, 

    Thanks for contacting us here on Boards.ie. I am sorry that you are unhappy with your recent visit to your branch, if you would like to make a complaint and request your charges be refunded please see our complaints processes here 

    Again my apologies that your branch were unable to assist in your lodgement. 

    Thanks, 
    Evie 


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