MasterCard Charge Back

swai

Hi,

I am seeking an update on my master card charge back. I have sent the relevant information of the transaction which took place on the 14th March. I did get a text saying it was received but I have not heard anything since. I cannot seem to get through to anyone by telephone who works in that department.

Thanks,

Simon.  

Bank of Ireland: Helen

swai wrote: »

Hi,

I am seeking an update on my master card charge back. I have sent the relevant information of the transaction which took place on the 14th March. I did get a text saying it was received but I have not heard anything since. I cannot seem to get through to anyone by telephone who works in that department.

Thanks,

Simon.  

Hi Simon,
 
Thank you for contacting us on Boards.ie
 
I would advise you to submit this request through the Online Service Desk and “Ask a Question” when logged into Banking 365 Online. Here a rep with account access can look into this for you and provide you with an update.
 
Alternately if you would like to speak with one of my colleagues in the Credit Card team they are available on 0818251251 from 8am to 8pm Monday to Friday, 8am to 6pm on Saturday and finally 10am to 5pm on Sunday.
 
Have a good day and if there is anything else we can help you with please don’t hesitate in contacting us again.
 

Helen

swai

Thank you for the reply. I have already tried both of those methods you listed. 

I will try to contact by online service desk again.

Thanks,

Simon.

jaggiebunnet

@swai did you get any joy on contacting through either ?