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Obtaining a new Router?

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  • 13-06-2016 9:31pm
    #1
    oB1
    Registered Users Posts: 706 ✭✭✭


    Hi EIR

    Happy eir eFiber customer for 1.5 years with no issues. Recently though, for the past 2 months or so, i have noticed a slowness/lag/time out with my connection. I work in IT so i done all the basic troubleshooting and as far as i can make out, its down to the router itself and not the connection to the house. In order to temporarily rectify the issue i have to reboot the router, which fixes the issue for a few hours. When i go to the router admin page, the RAM on the box is almost maxed out at 99.9% usage, which cant be good.

    I have tried doing a firmware update as well as a hard reset, none of which has helped.

    is it possible to get a new router sent out?

    many thanks in advance

    Robert


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    oB1 wrote: »
    Hi EIR

    Happy eir eFiber customer for 1.5 years with no issues. Recently though, for the past 2 months or so, i have noticed a slowness/lag/time out with my connection. I work in IT so i done all the basic troubleshooting and as far as i can make out, its down to the router itself and not the connection to the house. In order to temporarily rectify the issue i have to reboot the router, which fixes the issue for a few hours. When i go to the router admin page, the RAM on the box is almost maxed out at 99.9% usage, which cant be good.
    I have tried doing a firmware update as well as a hard reset, none of which has helped.

    is it possible to get a new router sent out?

    many thanks in advance

    Robert
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]oB1,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]I’m so sorry to hear you are experiencing issues with your broadband.[/font]


    [font=Verdana, sans-serif]I would recommend contacting technical support and they would be more than happy to troubleshoot these issues you are experiencing, [/font][font=Verdana, sans-serif]you can contact them directly on 1890260260 or 1901 options 2.[/font]
    [font=Verdana, sans-serif]If a new modem is needed they will arrange this for you.[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]-Pamela [/font]


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